SSE are looking to award a framework for a IT reseller for the UK and potentially other countries as business grows. It will include IT packaged software (Including licensing and Saas) and hardware with associated services. This framework will be awarded to two suppliers to support the UK, one primary and one secondary and two suppliers to support the Island of Ireland, one primary and one secondary.
The framework including extensions will last for upto eight years.
Applicants must be able to supply all main OEM products and also be able to supply niche hardware and software as required. Suppliers should also be able to supply these products within other global locations as SSE's business grows. Applicants must also be able to provide an online ordering catalogue for this solution.
Due to the value of this framework, suppliers must be able to demonstrate they have annual turnover in this sector of business of at least £50m per year and a track record of supporting large organisations similar to SSE.
If suppliers feel that they have the capability to bid for both Lots they may do so. This can be done by completing responses for each Lot.
To express an interest in this tender and to request documentation. Please email the procurement lead for this - Dave Overthrow (dave.overthrow@sse.com). Please do not approach any other person within SSE.
SSE Airtricity are transforming its business with ambition to becoming the leading digital energy company on the island of Ireland. Key to this ambition is the transformation of business operations delivering a lower energy cost to our customers though the implementation of technologies that will deliver best in class customer experience, industry leading cost to serve, and providing the foundation for future products and services. These services will include energy, energy management, energy services and digital services; helping customers on the journey to Net Zero. This notice opportunity is for the selection of a partner to deliver the necessary technology and business change, by replacing existing business systems and processes, including CRM, billing, sales, marketing and customer portal alongside the transformation to a new target operating model. For details of the full requirement documents visit;
https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341
SSEN Transmission wish to implement a solution to provide the capabilities associated with Integrated Project Management (IPM), to support the delivery of our RIIO-T2 commitments. This will allow us to significantly enhance our delivery and project management capabilities. Our vision is to enable a high level of user experience with all the digital tools needed to achieve high performance delivery and support the scaling of the business in line with the large capital projects growth agenda.
SSE has a dynamic fleet of renewable locations (wind, solar, battery) often located in very remote parts of the island of Ireland. These remote locations require low latency and reliable high quality on-site telecommunication systems that are critically essential for operating and maintaining these assets in the fleet. This opportunity seeks a partner to provide a standard solution for incumbent locations and cater for additional locations coming on line during the term.
SSE require a software system to enable us to assess and baseline the natural capital of our land assets and networks, the development of this should be underpinned by appropriate ecological expertise. It is essential that the system enables us to track changes in natural capital and ecosystem services.
The system should provide a GIS-based analytics model detailing habitats on the ground for both the baseline and subsequent changes. The analytics model is required to satisfy the requirements of the Biodiversity net gain legislation for baselining the impact SSEN has on its environment
The Customer Service team are embarking on a transformation programme to move towards a unified service tooling ecosystem that places customers at the heart of everything we do and enables our colleagues to deliver exceptional service and customer experience.
The purpose is to identify a vendor that has existing solutions, capabilities, and technologies to transform and migrate our legacy contact routing platform (Avaya & Storm) to a cloud-based Contact Centre as a Service (CCaaS) solution along with the scale and opportunity to route and manage all demand, agnostic to channel, across all SSEN Distribution Customer Service functions via a single solution.
Rehearsal of Concepts drill solution to facilitate an approach to offshore wind farm construction phase(s). The solution should provide opportunity(s) to evaluate possible scenarios and to plan and mitigate / manage associated risks. The solution should support multitude of stakeholder handovers and technical construction logistical planning and design steps.
We are seeking a new vendor to provide a comprehensive loyalty platform that includes cutting-edge
technology and user-friendly websites. Additionally, we require a partner that can offer expert loyalty
consultancy services to aid in maximizing customer engagement and satisfaction. Furthermore, the ideal
vendor should have substantial buying power to procure offers and content that will provide tangible
value to our customers, thereby enhancing their overall experience and loyalty to our brand
SSE Services Plc (the "Authority" and "SSE") is undergoing a service transformation journey, titled Programme Compass, to ensure that the Authority can meet the changing needs of the business as applications are modernised and a cloud first, and cloud native strategy is adopted. As part of Programme Compass, the Authority intends to implement a more focused, responsive and customer centric EUS (End user services), SD (Service Desk), Cloud Operations, and SIAM (service integration and management services).
The Authority currently outsource End User Services and IT support services to two main providers, with one providing Service Desk & desk-side support, desktop device support, Service management and Cloud & Infrastructure services and the other providing End User services through a leased model for laptops and mobiles/tablets.
The Authority has made the strategic decision to retender these IT services, with a view to improve the user experience, improve efficiency and effectiveness, and enable delivery of IT services in a more seamless way.
The Authority is also moving towards a hybrid SIAM model. In this model, the Applicant will act as a Service Integrator (SI), whereby the Applicant focuses on operational execution of key SIAM services, whilst the Authority governs and owns them.
The service will support ~20,000 end users (including up to 5% VIP users seeking priority services) across 350 geographically dispersed sites in the UK, Republic of Ireland, Netherlands, Poland, Spain, France, Italy, Greece and Japan (note that the list of these Service locations may be subject to change within the contract). The end user device estate includes large corporate offices and operational facilities, with the breakdown of users consisting of: 16,000 laptops, 1,800 desktops / mini PCs, and 14,500 mobiles / tablets.
All stated volumes are indicative and subject to change throughout the procurement process.
As a service provider delivering the in scope IT services to the Authority, the Applicant will need to deliver service management capabilities in accordance with the Authority's processes, policies and standards. Such documents shall be shared at the ITT stage.
For assurance of supply of services for Service Desk, End User Services and Cloud Level 2 Operations, the Authority intends to within 6 months or as early as possible from the Effective Date (as defined in the Contract), have transitioned all services to the selected service provider.
The scope of services is structured into five service towers as follows:
Service Tower 1: Service Desk Services
Service Tower 2: End User Services
Service Tower 3: Service Management Platform and Data Services
Service Tower 4: Cloud Level 2 Operations
Service Tower 5: Service Integration and Management Services
The Authority reserves the right to exclude Service tower 5 from the scope of this tender in the next stage of the procurement.
Further information on the Service specification details for each service towers, is outlined in the 'Attachment 2 - PQQ Supplement' that can be downloaded from on the Jaggaer portal, as per section "1.3) Communication" section in this Contract Notice
The Applicants intending to participate in the PQQ process will need to email the Authority on Groupit.Sseprocurement@sse.com, with a confirmation of 'Expression of Interest' (EOI) along with details as per Section3 of 'Attachment 2 : PQQ Supplement' document on Jaggaer . The Authority will, in response, share access credentials unique to each applicant, via email for the Applicants to complete a Supplier Registration form. Further help and support will be available for any technical or login assistance via Supplier Helpdesk on the Jaggaer portal.
Applicants need to note that, it is important to email the Authority as directed as soon as possible and by 17 February 2025 in order to start the Jaggaer registration process and maximise the response time that is available
SSE Services plc (SSE) has identified a requirement to establish a framework of suppliers to enable the organisation to access a range of specialist IT skills and technical services. This framework will enable IT and OT teams across the organisation, considering appropriate business separation rules, to access the key skills required to deliver SSE’s IT strategy, programmes and projects.
This framework will enable SSE to engage suppliers on both as-needed (time and materials), and fixed outcome Scopes of Work, and will utilise the following lots to engage suppliers with the appropriate skills and specialisations to facilitate IT strategy, change, delivery and Business as Usual (BAU) activities.
SSE Services Plc is initiating a regulated tender to establish a Telecommunications Multi-Lot Framework. This framework will create a dedicated pool of specialist providers to support the successful delivery of the T3 programme, as well as ongoing Business-As-Usual (BAU) requirements such as capacity augmentation and backfill. The aim is to ensure robust, reliable, and scalable telecoms support across Transmission, Distribution, and Renewables business units.