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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Tender notice |
| Buyer: | SSE SERVICES PLC |
| Main Category: | Services |
| Procurement Method: | Negotiated procedure with prior call for competition |
| Tender Status: | Complete |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 22 March 2024 |
| Application Deadline: | 26 April 2024 |
| Procurement ID (OCID): | ocds-h6vhtk-044c12 |
| Notice Reference: | 009498-2024 |
All 3 notices for this procurement, oldest first.
SSEN Distribution Contact Channel Management - Contact Centre as a Service(CCaaS)
SSEN Distribution Contact Channel Management - Contact Centre as a Service(CCaaS)
FW Service - Cloud Contact Management - Multi 0124
Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.
The Customer Service team are embarking on a transformation programme to move towards a unified service tooling ecosystem that places customers at the heart of everything we do and enables our colleagues to deliver exceptional service and customer experience. The purpose is to identify a vendor that has existing solutions, capabilities, and technologies to transform and migrate our legacy contact routing platform (Avaya & Storm) to a cloud-based Contact Centre as a Service (CCaaS) solution along with the scale and opportunity to route and manage all demand, agnostic to channel, across all SSEN Distribution Customer Service functions via a single solution.
Published contracts in the last 12 months
7
total contracts
£2360.0m
total value
£786,666,667
average contract size
Typical categories
Pipeline status
Not addedContract imported automatically · AI writes the response
Application Deadline
26 April 2024
Closed
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