Home ContractsFW Service - Cloud Contact Management - Multi 0124

FW Service - Cloud Contact Management - Multi 0124

WAC ID:49372

Private SectorAward noticeComplete

Source:	Find a Tender Service (FTS)
Notice Type:	Award notice
Buyer:	SSE plc
Main Category:	Services
Procurement Method:	Negotiated procedure with prior call for competition
Tender Status:	Complete
Estimated Value (ex. VAT):	Not specified
Release Date:	18 November 2024
Application Deadline:	—
Procurement ID (OCID):	ocds-h6vhtk-044c12
Notice Reference:	037208-2024

Procurement timeline

All 3 notices for this procurement, oldest first.

Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.

Organisation

SSE plc

Procurement of Contact Centre as a Service (CCaaS) solution to replace the existing Distribution Customer Services contact centre infrastructure.

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total contracts

—

total value

—

average contract size

Typical categories

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Pipeline status

Not added

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WAC Reference

WAC-49372

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