UK Public Sector Contracts & Tenders

The RRS is an existing service, and RDG is considering going to market for the support, maintenance and future enhancement of the RRS (via CI/CD) delivered via pre-existing platforms (see Scope Outline for more detail). The primary core services RDG would look to re-procure cover five platforms/services and a Systems Integrator (SI), equalling six packages in total. RDG is looking to procure Railcard Support Services with a view of delivering a 'best in class' service at an improved price. RRS has undergone considerable change through the latter part of FY24 and FY25 and delivers a secure and reliable service, but with scope to find additional efficiencies and to continue improving customer experience. Successful Bidders will therefore be responsible for the following, as outlined in the below diagram: Transition (where required) - Appropriate time working with RDG and the incumbent supplier(s) to understand the existing solution. Support & Maintenance - Performing the activities and tasks required to keep RRS existing platforms and services functioning against agreed non-functional requirements and service levels. Keep the RRS solution with the latest stable versions (configuration management) with detailed impact analysis. Ongoing Product Enhancements (CI/CD) - Delivery of RDG's roadmap for RRS as well as proactive identification of customer experience and service improvements and efficiencies. Beyond the transition phase, the Supplier(s) will be expected to provide full support from day one and have a clear and good understanding of the RRS roadmap so that the Suppliers can maintain system availability, as well contribute to process / system efficiencies, look to reduce costs as well as customer experience enhancements. RDG is seeking input from interested parties to inform the procurement strategy ahead of commencing a formal procurement process. RDG also wants to work with the market to better understand suppliers' capabilities and experience so RDG is well placed to lot the six packages (five platform / system support & one SI), as RDG will seek to design the lots to ensure award to no more than three suppliers for reduced complexity and contract overheads. Procurement Aims The key aims of the potential procurement is to: Remain a highly reliable, robust and excellent customer focused service; Reduce the cost of service; Enable delivery of the RRS Roadmap while remaining flexible to evolving technologies, business need and customer behaviour; Be appropriate for RRS investment appetite and team size; Alignment of core service support contracts as RDG move into GBR; To review the marketplace for suppliers for the Railcard services as a whole; To evaluate the marketplace for a solution that works for today's requirements and any future requirements; and To source the most appropriate supplier(s) for managing the Railcard services at the best price.

Visual Disruption Maps are short, customer-focused videos where a presenter stands in front of a map of the rail network and helps customers understand their travel options where disruption is occurring on the network. Disruption includes pre-planned disruption, where planned engineering works mean that customers may need to use alternative routes or where buses run instead of trains, and unplanned (or on the day) disruption, where services are impacted by infrastructure issues, train problems, weather events or similar. RDG are looking to see if a supplier is able to provide the “Disruption Map Videos” service, producing videos for both pre-planned and unplanned disruption from 30 June 2026. An initial 1-year contract will be offered, where the Customer may extend this further, depending on continued funding availability. Video production must be carried out onshore and not through an offshore supplier or partner. All suppliers would be responsible for arranging British Sign Language (BSL) translation to be completed using their own choice of British Sign Language supplier.

The Tap Converter (TC) service, procured in 2024/25, represents RDG's first step in developing central services to enable travel media agnostic (i.e. ITSO, barcode and cEMV) Pay As You Go (PAYG) on Rail. The Tap Converter is a central rail Account Based Ticketing (ABT) fares engine capable of accepting validation transactions (Taps) generated on rail validation devices (e.g. gates, platform validators and revenue inspection devices) and processing them into the customer journeys, fares and and/or best value cap or products that those Taps represent. The TC is offered as a service that a regional PAYG ticketing solution can integrate with to enable the addition of rail to an existing regional PAYG scheme. In 2025, RDG contracted Tracsis as the supplier of the TC, with initial integrations underway to support PAYG ticketing in both Transport for Greater Manchester (TfGM) and Transport for West Midlands (TfWM) regions. As part of TfGM Phase 1, the TC integration will enable cEMV acceptance on a limited number of rail routes within the Bee Network PAYG ticketing scheme from 2026. The Digital Ticketing Services (DTS) team within RDG shall run the TC as a central rail service, similar to the other industry services such as the ITSO Central Back Office (CBO), Rail Availability and Reservation Service (RARS) and the Passenger Assist (PA) system. In the future, RDG expects to novate the contracts associated with the TC to an appropriate company within Great British Railways (GBR). RDG seeks to engage with the payments industry to inform the development of additional RDG services (following implementation of the Tap Converter) that will enable the further roll out PAYG acceptance on Rail as part of the Fares, Ticketing and Retail (FTR) programme. This includes the addition of rail PAYG to other regions, and potentially also enabling customers who live and/or travel outside of established PAYG regions to make PAYG rail journeys using their cEMV card. RDG is exploring if procuring centralised payments capability for cEMV travel would facilitate the addition of rail to more regional PAYG ticketing solutions by accommodating these different technical design approaches, such as those looking to deliver multi-operator PAYG using cEMV by integrating with the Coral Broker. Such a centralised component, delivered by a strategic payments partner, would enable the acceptance and processing of contactless cEMV payment transactions including: • Processing payment transactions from cards issued by Mastercard, Visa and preferably other major EMV payment schemes • Provision of Merchant and associated banking requirements. • L3 end to end certification including Front Office Devices s) and Revenue Inspection Devices (RIDs) . • Payment Card Industries Data Security Standard (PCI DSS) v 4.0.1. • Compliance with RDG Front office device and RDG Token standards which also require the ability to request and capture/use PAR. • The ability to accept and return ISO 8583 format payment messaging generated in the back office and/or PSP whether submitted via PSP/Acquirer, gateway, switch to Issuer or other proposed solution to include: o Card Present status check (e.g. Account Verification Request. Pre-Authorisation or Nominal Authorisation Status Check), authorisation (including PAN Translation messaging where required) and settlement messaging in compliance with payment scheme cEMV mass or urban transit messaging specifications and policy requirements. o Card Not Present Merchant Initiated transactions; including MOTO and ECOMM authorisations in compliance with retail messaging specifications and policy requirements, and PAR request and return by either method, API request or terminal capture (where available). o Credential-on-File transactions. o Settlement messaging and associated payment and banking processes. o Management of chargeback requests and disputes. • Fraud, risk and non-compliant messaging management. • Ongoing compliance with EMV payment scheme messaging specifications and Merchant policy requirements. • Merchant reports, including but not limited to merchant statements, settlement reports, chargeback reports, fee summaries, periodic transaction summaries, reconciliation reports, compliance reports fraud and risk reports.

The rail industry is progressing toward digital-first ticketing to reduce cost of sale, improve customer experience, and enable flexible products such as season tickets, PAYG and a roadmap toward single and return tickets. The Mobile Smart Ticketing (MST) initiative (migrating physical ITSO media to a digital format) aims to enable secure, standards-based ticket fulfilment to mobile devices. Initial launch will centre on a pilot for Season tickets, followed by PAYG, and then expansion into singles and returns. In addition, current fulfilment methods for rail (e.g. barcode, physical smartcard, paper) are isolated today, with retailers and integrators required to support multiple fulfilment technologies, each with distinct standards and operational overhead. Mobile Smart Ticketing offers the potential for the following: • Elimination of the downsides of current plastic ITSO cards which have to be obtained and updated prior to travel; • Customers will no longer have to use a separate app to view journey history and product validity; • Improved gate line speeds - customers will benefit from features such as NFC reader functionality, removing the need to unlock devices or open apps to pass through gates; • Over-the-air cancellations will also deliver enhanced fraud protection to the industry. A national rail pilot is targeted for delivery by mid-end 2027, focusing on: • Limited geography and/or Train Operating Company (TOC) deployment; • Season ticket products as initial use case to prove the technology and proposition; • Expansion path to PAYG. Beyond the pilot, RDG in collaboration with industry partners (e.g., FTR Programme, TOCs, etc) will develop a scalable roadmap to deliver singles and returns. Alongside the Mobile Smart Ticketing initiative, there is an opportunity to explore whether a centralised fulfilment orchestration layer could: 1. Reduce complexity for retailers/integrators; 2. Standardise interfaces across fulfilment media; 3. Lower long-term cost of sale; 4. This is exploratory and not a defined requirement of the pilot. Requirements are as follows: Functional Requirements • Support secure mobile ticket fulfilment aligned to ITSO Version 2.1.5; • Enable season ticket products at launch; • Provide clear roadmap to PAYG and singles & returns enablement; • Support lifecycle management (issue, update, revoke, renew, replace, etc); • Enable inspection/validation in existing rail environments. Technical Requirements • Compatibility with secure element-based implementations (DESFire); • Integration with existing retailing and RDG back-office systems; • Scalable architecture for a national deployment; • Support for multiple mobile wallet ecosystems; • API-driven integration model. Operational Requirements • High availability and resilience; • 24/7 customer support and recovery mechanisms (lost device, change of device, re-provisioning); • Enhanced monitoring and reporting capabilities; • Security and compliance aligned to RSP rail standards. Commercial Requirements • Transparent pricing model (setup, per-transaction, ongoing OPEX, lifecycle costs); • Scalable commercial structure for national rollout with economies of scale; • Clarity on licensing and third-party dependencies. Strategic / Future Requirements • Potential flexibility to support additional fulfilment media; • Potential to integrate with a central fulfilment orchestration layer; • Interoperability across TOCs and geographies.

This Planned Procurement Notification (PPN) has been issued by Train Information Services Limited (TISL) trading as Rail Delivery Group (RDG) under the auspices of its members Train Operating Companies (TOCs) who operate main line passenger train services in the United Kingdom. RDG will look to procure a UK-based Google certified service partner for its ongoing Google Analytics 360 (GA4), Google Tag Manager 360 (GTM) and Big Query management across its core digital products: National Rail Enquiries (NRE), Railcard and Days Out Guide as well as the ongoing service and management of Webtrends WTO on NRE. RDG will look to award a service contract in November 2026 with a view for the incumbent service to be transferred to the winning Bidder, if necessary, tested and approved for go live on 1st April 2027. Associated licence contracts for Google Analytics and Webtrends WTO will be required from the winning Bidder in addition to the Services. The GA4 and GTM service allows RDG to record, track and measure user behaviour and ROI management information as well as manage integration scripts and tags. Webtrends WTO allows RDG to carry out conversion rate optimisation activity on NRE only. The following is a list of potential required services: • The winning Bidder will be expected to have regular, monthly meetings face to face at RDG's offices in London, as well as ad hoc meetings free of charge; • The winning Bidder will also be RDG's GA4 360 Premier Partner and Webtrends WTO partner qualified under Google Services for UX Personalisation, Site Speed and Progressive Web Apps; • E-commerce analytics • Conversion rate analysis • Progressive Web Apps • Server side analytics • OneTrust • Big Query (Enterprise level) • Bespoke LookerStudio dashboard intake and ongoing management • GDPR (Compliance and capability) • UX design and development • Transport and Travel - rail is preferable • Client credentials for all the above • Client NPS • Analytics employee size • Datalayers and tagging related to GTM. Suppliers will need to have knowledge of datalayers, building javascript variables and building tags for GA4

The Rail Delivery Group (RDG) are looking to appoint a partner to develop an independent and robust industry-wide econometric model to evaluate, optimise and understand the impact of revenue generating marketing investment across 14 TOCs including both DFTO and non-DFTO operators, and national activity delivered by RDG.