Visual Disruption Maps

Description

Visual Disruption Maps are short, customer-focused videos where a presenter stands in front of a map of the rail network and helps customers understand their travel options where disruption is occurring on the network. Disruption includes pre-planned disruption, where planned engineering works mean that customers may need to use alternative routes or where buses run instead of trains, and unplanned (or on the day) disruption, where services are impacted by infrastructure issues, train problems, weather events or similar. RDG are looking to see if a supplier is able to provide the “Disruption Map Videos” service, producing videos for both pre-planned and unplanned disruption from 30 June 2026. An initial 1-year contract will be offered, where the Customer may extend this further, depending on continued funding availability. Video production must be carried out onshore and not through an offshore supplier or partner. All suppliers would be responsible for arranging British Sign Language (BSL) translation to be completed using their own choice of British Sign Language supplier.

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