Review existing Microsoft 365 tenant configuration focusing on: •SharePoint Online - structure and content to be migrated from Box. •Teams - features, applications, policies, permissions etc. that have already been enabled. •OneDrive for Business set up and configuration. Work with the ORR M365 project team to set out a targeted schedule of structured Microsoft Teams design workshops.Review and assess other dependencies including the Box migration project and Master Data Management pilot by engaging with aligned partners via ORR.Create and configure a Microsoft Teams and Channels environment to be used for demo purposes to support in eliciting artefacts and requirements during the structured design workshops.
ORR-Security Risk Assessment and Remediation Support
Undertake an Information Security Risk Assessment which identifies unmanaged risk which is currently contributing to ORR's current Microsoft Secure Score. The assessment will: a. Evaluate the recommendations from the MS Azure and 365 Security Centres. b. Identify recommendations and risk management approaches designed to achieve an acceptable level of risk.
Review the deliverability and affordability of RIS2 Tier 1 projects
ORR independently monitors National Highways' management of the Strategic Road Network (SRN) - motorways and main A roads in England. We monitor National Highways on:
• how it plans and delivers its Road Investment Strategy (RIS) enhancement portfolio;
• its performance, including efficiency, safety and sustainability, for the benefit of road users and the public
• its compliance with its licence.
We also provide advice to the SoS on the development of future RISs.
DfT published RIS2 in March 2020. A significant proportion of the RIS2 investment plan is enhancement projects.
During the first year of the second road period, ORR identified and raised concerns with cost escalation, underspend and schedule delay to some projects in the RIS2 enhancement portfolio.
To help us assess whether National Highways is doing everything reasonably practicable to plan and deliver enhancement projects, to meet its licence obligations and to achieve the committed outputs for RIS2 and beyond, we have commissioned this review.
The review will focus on the review and development of our performance monitoring framework to examine planning, development, delivery, affordability, underspend and management of the RIS2 enhancement projects. The framework will also be used to identify if there is evidence of systemic weaknesses in the organisation's processes. Finally, the consultant will apply the framework to test cases (as agreed with stakeholders) to optimise it.
PLEASE SEE ATTACHMENTS FOR FURTHER DETAILS
The overall aim of the passenger assist survey is to compile information about passenger use and experience of the Passenger Assist service offered by train and station operators, in order to monitor those operators' performance over time and ensure that users' needs and expectations are being met on an ongoing basis.
Additional information: This tender closes on 31/03/2022 at 5pm. All communication must be made via the portal (joining instructions attached)
The overall aim of the passenger complaints satisfaction survey is to compile information about customers' experiences of TOCs' complaints handling arrangements, in particular how satisfied they were with the TOC's performance in relation to both the handling and outcome of the complaint. The outcome of the survey will be an on-going set of data that captures customer satisfaction with complaints handling across individual TOCs.
Additional information: This tender closes on 31/03/2022 at 5pm. All communication must be made via the portal (joining instructions attached)
The ORR requires advice on:
•procurement: providing support to the ORR's small procurement team throughout the procurement process; and
•contract terms: drafting terms appropriate for a rail ombudsman contract.
The ORR may require advice on proposed amendments to licences to effect the change to the rail ombudsman scheme and other ad hoc advice relevant to the ORR's ombudsman project.
Road Investment Strategy 3: Review of National Highways' ability to improve efficiency from its asset management capability
he overarching objective of this commission is to determine the efficiencies that National Highways should be capable of achieving through improvements to the way that the company manages its assets on the Strategic Road Network. The review should:
•provide an assessment of National Highways current asset management capability and maturity mid-way through road period 2;•document National Highways improvement plans and assess the Company's ability to make improvements to its asset management capability during the remainder of road period 2 and during road period 3;
•determine the scope for efficiencies that could be reasonably expected from improvements in the Company's asset management capability.
The Asset Management capability will focus primarily on National Highways' operations, maintenance and renewals activities. Nevertheless, there are important overlaps between National Highways' approach to enhancements and its ongoing management of the asset that may need to be explored. The review is intended to provide a resource for both ORR and National Highways as they discharge their responsibilities to the RIS process
Procurement and Project Management Capability Review
The overarching objective of this commission is to determine the efficiencies that National Highways should be capable of achieving through improvements to the way that the company procures and manages its capital investments in the Strategic Road Network. The review should:
•(drawing on recent reviews undertaken by ORR and National Highways) provide a comparative assessment of National Highways current procurement and project management capability and maturity mid-way through road period 2;
•document National Highways improvement plans and assess the Company's ability to make improvements to its procurement and project management capability during the remainder of road period 2 and during road period 3;
•determine the scope for efficiencies that could be reasonably expected from improvements in the Company's procurement and project management capability.