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This Contract is for the provision of a replacement ICT solution to support NI Water’s statutory Water Fittings Inspection service, delivered in accordance with the Water Supply (Water Fittings) Regulations (Northern Ireland) 2009. The Service includes the following: • The Water Supply (Water Fittings) Regulations (Northern Ireland) 2009 require NI Water to inspect and enforce standards for plumbing systems to prevent contamination and ensure water quality. These Water Fittings Inspections are carried out by an established NI Water team of Water Fittings Officers who undertake proactive and reactive inspections at customer premises to ensure compliance. • NI Water has recently refined its business requirements following an Internal Audit review, which recommended the introduction of a risk-based inspection strategy. As a result, new business rules and enhancements have been defined to ensure that high risk premises are inspected at the required frequency. • In line with the NI Water IT Strategy, which emphasises the use of cloud services and adopts an “adopt, not adapt” principle, this project seeks a replacement Water Fittings solution delivered as a cloud-based SaaS, available commercially off the shelf (COTS). • The Contractor shall ensure that future supplies meet the minimum mandatory Specification as show on: Appendix 1 & Appendix 2 • The Client reserves the right to amend the Specification or re negotiate the Price during the Contract Period to support innovation or changes in Service requirements. • The Contract Term will be a maximum of 8 years, comprising an initial 5 year term, with the option to extend by 3 X further one-year periods. • The Services will be delivered to the Client and the Client’s wholly owned subsidiaries.
£720,000
Contract value
Northern Ireland Water is responsible for the supply and distribution of drinking water and the provision of sewerage services for approximately 840,000 domestic, agricultural and business customers across Northern Ireland. Background and Context NI Water has an established Digital Services platform that underpins high volume, customer facing and internal services, supporting both external users and staff across multiple directorates. The current Digital Services platform comprises: • a public facing customer self service portal, and • an enterprise case management and workflow solution, integrated with a range of legacy and modern systems supporting operational, financial and regulatory processes. The existing contract for the delivery of these services is approaching expiry. NI Water therefore intends to undertake a competitive procurement to appoint a delivery partner to provide ongoing support, maintenance, transition and enhancement services, and to enable the platform to evolve in line with future business needs. Nature of the Requirement The appointed supplier will be expected to support a live, business critical platform, ensuring continuity of service while enabling controlled change and improvement. The scope of services is expected to include (high level summary): • Application support and maintenance • Incident, defect and service request management • Transition and knowledge transfer activities at contract commencement • Fixed price, milestone based enhancement delivery • Release, change and testing management in line with NI Water governance • Information governance, cyber security and regulatory compliance • Performance reporting and participation in governance forums Further detail will be provided during the formal procurement process. Future Direction NI Water intends to deliver a rolling programme of enhancements over the life of the contract, prioritised in line with business need, funding approval and governance. NI Water’s objective is to work with a supplier that can: • take over and operate a live enterprise digital estate with minimal disruption, and • support the continuous, controlled evolution of the platform over the contract term.
£8,000,000
Contract value