UK Public Sector Contracts & Tenders

North Star Housing Group is inviting suitably qualified and experienced organisations to submit a tender for the provision of Electronic Payment Services to support the collection of rent and other customer charges. Please refer to tender document pack for more detail. https://in-tendhost.co.uk/northstarhousinggroup/aspx/Help

North Star is looking for a principal contractor to manage and oversee contracts for Responsive Repairs and Void Maintenance. Background - North Star is not a direct labour organisation and as such all works are completed by third party contractors. Our current responsive maintenance contract is operated in a traditional way but North Star are looking to redefine our approach to repairs and are looking for innovative ideas to improve our service offering. Specification Documents have been provided to act as a basic guide to the basis of the works required but there are some areas that are open for negotiation. For clarity we are looking to award to one sole contractor to operate both of these contracts and are not looking to split them into separate lots. Replacement Kitchen & Bathroom Programme - We also have the opportunity to include our replacement programmes for Kitchens and Bathrooms. This will be discussed with shortlisted bidders during this process but it will not be mandatory to bid for these works. It is estimated that the contract value is likely to be around £2.3m per annum with an overall contract value of approx. £23m over the full term of this contract including any extensions. (excluding Kitchen & Bathroom replacement programme) Additional information: All Tender documentation can be accessed via our e-procurement portal at https://in-tendhost.co.uk/northstarhg/ in the event that this is not accessible for whatever reason then alternatively please contact kery.hunter@northstarhg.co.uk or Kerry Hunter the Procurement Lead on 01642 796 327. Under no circumstance should any other North Star employees be contacted directly relating to this tender. Delivery Notes North East Is a Recurrent Procurement Type? : No

North Star is looking for a principal contractor to manage and oversee contracts for Responsive Repairs and Void Maintenance.Background - North Star is not a direct labour organisation and as such all works are completed by third party contractors. Our current responsive maintenance contract is operated in a traditional way but North Star are looking to redefine our approach to repairs and are looking for innovative ideas to improve our service offering. Specification Documents have been provided to act as a basic guide to the basis of the works required but there are some areas that are open for negotiation. For clarity we are looking to award to one sole contractor to operate both of these contracts and are not looking to split them into separate lots. Replacement Kitchen and Bathroom Programme - We also have the opportunity to include our replacement programmes for Kitchens and Bathrooms. This will be discussed with shortlisted bidders during this process.

North Star are currently in the process of carrying out full fire door assessments across all of our eligible properties. These surveys are well underway, and we are now able to start the remedial / replacement works needed to bring them up to standard. This is a new opportunity from North Star so for the right partner it would also be an opportunity to work with us to develop our long-term replacement strategy for all Fire Door Replacements. The first batch of surveys have now been completed, a sample of these have been provided as part of this tender pack, please see Appendix J-1 to Appendix J-12. We are looking for partners who have expertise in this area with fitters who are competent and have undergone the correct installation training. All works need to be completed to a high standard and doors fully certified upon completion to BS 476-22:1987 or BN EN 1634-1:2014. It is estimated that the contract value is likely to be around £300,000 over the next six months with an overall contract value of approx. £600,000 over the full term of this contract including any extensions. Please note any estimated values of this contract are just for reference and do not establish any guarantee of works. Additional information: All Tender documentation can be accessed via our e-procurement portal at https://in-tendhost.co.uk/northstarhg/ in the event that this is not accessible for whatever reason then alternatively please contact tenders@northstarhg.co.uk or Kerry Hunter the Group Procurement Lead on 01642 796 327. Under no circumstance should any other North Star employees be contacted directly relating to this tender. Is a Recurrent Procurement Type? : No

North Star is looking to procure a supplier of Access Control and Warden Call Systems. It is estimated that the contract value is likely to be around £50,000 per annum with an overall contract value of approx. £250,000 over the full term of this contract including any extensions. Expectations is that North Star will look to upgrade/renew one site per annum but as this contract has never previously been tendered this may be reviewed following this tender exercise.

North Star is looking to procure a supplier of Access Control and Warden Call Systems. It is estimated that the contract value is likely to be around £50,000 per annum with an overall contract value of approx. £250,000 over the full term of this contract including any extensions. Expectations is that North Star will look to upgrade/renew one site per annum but as this contract has never previously been tendered this may be reviewed following this tender exercise. Additional information: All Tender documentation can be accessed via our e-procurement portal at https://in-tendhost.co.uk/northstarhg/ in the event that this is not accessible for whatever reason then alternatively please contact tenders@northstarhg.co.uk or Kerry Hunter the Procurement Lead on 01642 796 327. Under no circumstance should any other North Star employees be contacted directly relating to this tender. Is a Recurrent Procurement Type? : No

North Star are looking for an experienced contractor to help with the overflow of Damp Proof & Remedial Works across our portfolio. Additional information: North Star reserve the right to award to more that one bidder where appropriate. Any pricing submitted must be valid for at least 6 months.

North Star is looking to procure a new housing management system. We will be doing this by conducting a two-stage process of which this is Stage 1. The purpose of this first stage is to get an understanding of what options are available in the market, before finalising our requirements ahead of stage two of the procurement, which will be released in January 2023. We are also looking to see what areas we should cover in the procurement to ensure we select the best product(s) for North Star. We are looking for a partner who can provide a system built on Microsoft Dynamics following soft market testing of housing management systems carried out earlier in 2022 following the PIN released late 2021. We are looking to work with a partner who can provide pre-developed modules for Microsoft Dynamics, rather than a partner who will be looking to develop these for the first time.

North Star is looking to procure a new housing management system. We will be doing this by conducting a two-stage process of which this is Stage 1. The purpose of this first stage is to get an understanding of what options are available in the market, before finalising our requirements ahead of stage two of the procurement, which will be released in January 2023. We are also looking to see what areas we should cover in the procurement to ensure we select the best product(s) for North Star. We are looking for a partner who can provide a system built on Microsoft Dynamics following soft market testing of housing management systems carried out earlier in 2022 following the PIN released late 2021. We are looking to work with a partner who can provide pre-developed modules for Microsoft Dynamics, rather than a partner who will be looking to develop these for the first time.

North Star are looking for a contractor to carry out complete property refurbishment works. Full details can be found in the tender pack.

North Star are looking for a new provider of a phone system for our customer services team. This project is for the initial implementation and ongoing management of the system including call handling. Interested parties can find our full tender pack at https://northstarhg.sharepoint.com/:f:/s/Procurement/EqYZHCKC5sZCgSMal8KQjhQBGVeRTrM6P_z3WaOYChwbow?e=wLHYl9 or alternatively contact tenders@northstarhg.co.uk

North Star are looking for a contractor to carry out internal and external decorating works. Full details and tender pack can be found on our website. https://northstarhg.wpengine.com/procurement-hub/

North Star are currently looking for a provider of windows and doors to manage our Window and Door Replacement Programme. We are offering this on a fixed term basis to be reviewed annually up to a maximum of three years. All works must be carried out in accordance with this specification and any deviations must be agreed by North Star. The provider must have a relevant health and safety accreditation which must be maintained throughout the lifespan of the contract. The provider must have a minimum of £10 million Employers Liability and £5 million Public Liability Insurance. Evidence of this must be seen prior to any award of contract and must be maintained throughout the term of the contract. The provider must comply with all current and relevant legislation including but not limited to: Health and Safety Construction and Design Management Regulations Building Regulations Waste Management Control of Asbestos The Contractor will be a FENSA, Certass or BSI Kitemark certified competent person for domestic glazing. The Contractor will ensure all work is carried out in line with the relevant 'Competent Person Scheme' (CPS) guidance. i.e. Fensa Guide for Compliance. The Contractor will ensure all installers and surveyors working on this contract satisfy the Minimum Technical Competencies (MTC) as set out by the DCLG. Apply by emailing all completed documents to Procurement@northstarhg.co.uk Subject: 0050 - Windows & Doors - 2024 & 2025 - **your company name**

New HR database with additional outsourced payroll function Additional information: The tender documentation is free to download and access on the following link: https://in-tendhost.co.uk/northstarhousinggroup Is a Recurrent Procurement Type? : No

North Star Housing Group require cleaning services for various sites. The tender documentation is free to download and access on the following link: https://in-tendhost.co.uk/northstarhousinggroup Additional information: The tender documentation is free to download and access on the following link: https://in-tendhost.co.uk/northstarhousinggroup Is a Recurrent Procurement Type? : No

North Star is looking to procure a supplier of roofing, rendering, cavity wall extraction/insulation and loft insulation contractor. Additional information is provided within the document pack. It is estimated that the contract value is likely to be around £700,000 (seven hundred thousand pounds) per annum with an overall contract value of approx. £1,000,000 (one million pounds) over the full term of this contract including any extensions. Additional information: The tender documentation is free to download and access on the following link: https://in-tendhost.co.uk/northstarhousinggroup Is a Recurrent Procurement Type? : No

North Star Housing Group is seeking to appoint a Managed Service Partner (MSP) to provide and support core ICT infrastructure and networks. North Star's current managed service contract terminates in mid-February 2026 and its architecture was designed around a legacy co-location data centre and MPLS network design. Over recent years, North Star has adopted a "Cloud First" strategy for the delivery of its ICT services and many of its legacy systems are now delivered as Software as a Service (SaaS) solutions. A small number of applications remain to be hosted by the appointed MSP, and these will potentially further reduce during the contract term as further hosted applications are replaced by SaaS solutions The MSP will be required to support North Star's delivery of services to its headquarters in Stockton-on-Tees and eight smaller sites in the region, although it is envisaged that the MSP will deliver a significant amount of service remotely and limited attendance at North Star premises may be required. Note that visits to staff homes or partner locations will not be required and that supply, support and logistics for end-user devices is not in-scope. The scope of the MSP contract includes: • Strategic Architecture • Hosting • Wide Area Networks • Local Wired and Wireless Area Networks • Second- and Third-Line Service Desk • Security including Firewall Management • Patching • Backup • Business Continuity • End-User Device Services (limited to provision of thin-client desktop, e.g. Citrix) • Account Management • Monthly Service Reports and Meetings • Onboarding of Services • Rate Card for ad-hoc work

North Star Housing Group is seeking tenders from qualified and experienced contractors to deliver a comprehensive programme of lift servicing, maintenance, and repair services. This contract covers a variety of lifting equipment including passenger lifts, stairlifts, and ceiling hoists located across North Star's housing portfolio in the Northeast of England. The contract includes both planned preventative maintenance and responsive call-out work. New equipment may be added throughout the life of the contract, and the appointed contractor will be required to accommodate these additions within the agreed service framework. The successful contractor will be responsible for carrying out quarterly servicing and maintenance of passenger lifts, with stairlifts and ceiling hoists being serviced either twice yearly or quarterly, depending on the specific site requirements. They will also be expected to attend to reactive faults and breakdowns, including emergency responses 24 hours a day, seven days a week, 365 days per year. Contractors must provide all necessary repair services, replacement of components during maintenance visits, and support for auto-dialler alarm systems used for entrapment situations. Engineers must submit digital reports within five days of each visit and provide full visibility of all planned and reactive works through North Star's housing management system. Out-of-hours support and prompt emergency response are essential to the contract. All service and maintenance activities must adhere to specified response times. Entrapment emergencies require a one-hour response, urgent breakdowns must be attended within four hours, and non-urgent issues must be responded to within 24 hours. Preventative maintenance must be fully inclusive of the servicing and minor components needed to maintain satisfactory operational status. All inspections and works must meet both statutory obligations and manufacturer recommendations, with the contractor ensuring that any safety-critical issues are immediately reported and resolved. Engineers are required to be fully qualified, competent, and experienced across a range of lifting equipment and systems. To avoid unnecessary repeat visits, the contractor must maintain a stock of common spare parts. Contractors are required to comply with all health and safety legislation, including the Health and Safety at Work Act and the Construction (Design and Management) Regulations. Comprehensive risk assessments and method statements must be submitted, covering all work undertaken under this contract. Contractors must hold all necessary industry accreditations and ensure that engineers possess up-to-date and relevant qualifications. Services must be conducted in line with Lift Guidance Note LG1 and relevant British Standards. The contractor must also provide evidence of insurance, liability cover, and will be required to attend periodic site meetings and quality inspections.

North Star Housing Group Limited are looking to appoint one or more providers to deliver their Insurance and related services for Property, legal liability and other general (non-life) insurable risks. The programme will require Insurance and related services for risks that may include but not be limited to: property damage and business interruption, employers, public, products and property owners liability, business combined/office, money, all risks, computer, contract works, group personal accident and employment practices liability. This list is to be decided at the sole discretion of North Star Housing Group Limited. Suppliers will be required to have the financial ability to deliver the programme, including Insurers with a minimum rating of ‘BBB’ from standard and poor, 'B++' from AM Best, or an equivalent rating by an independent and reputable credit rating agency and approved by the bidder’s market security committee. In the case of any rating less than A-, the contracting authority will evaluate and accept the nominated insurer(s) at its sole discretion, subject to disclosure and acceptance prior to the ITT bid deadline of the bidder’s market security committee’s latest report, including written recommendation from the bidder’s market security committee. Suppliers will be assessed but not limited to the following high level criterion: - The ability to provide the Contracting Authority with a choice of suitable insurers and/or suitable cover options - A skilled and competent service team, being Client Relationship Management, Insurance Claims management, Insurance Broking / underwriting and insurable risk managers - The delivery of quality service to the Contracting Authority and our clients, including that provided to us by any third-party contractor employed by you or by the Insurer(s) you propose To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=988313936

North Star Housing Group (NSHG) is a North East based Housing Association, their purpose is to provide affordable housing, invest in their communities and develop new homes across the Tees Valley, North Yorkshire, County Durham and Tyne and Wear. NSHG are responsible for approximately 4000 properties. NSHG intends to procure and enter into contract for the servicing, maintenance and repair of commercial gas heating equipment across 16 locations.