The opportunity is to deliver estate services - grounds maintenance and arboriculture\r
services. Moat is seeking to enter into long-term partnering agreements with suitably\r
qualified and experienced organisations to deliver high quality, customer-focussed and cost effective services.\r
Service delivery is anticipated to commence on Monday, 8th April 2024 for an initial period\r
of 5 years to Sunday, 8th April 2029. Subject to satisfactory performance, Moat will have the\r
option to extend for additional periods of up to five further years, unless the Contract ends or\r
is terminated in accordance with the Conditions of Contract. The total maximum contract\r
term, including possible extensions, is ten (10) years.\r
Our corporate strategy includes commitments to the implementation of local offers to\r
enable us to tailor our services for local needs, designed by local people. In support of this,\r
we have divided our requirements across our geographical areas and are tendering on the\r
basis of multiple lots for each service.\r
Moat intends to award four contracts for the provision of grounds maintenance services and\r
three contracts for the provision of arboriculture services.\r
Bidders may bid for multiple lots, but it is not anticipated that multiple contracts will be\r
awarded to a single Bidder for each service type. For example, this means that a Bidder may\r
be awarded a contract for grounds maintenance services in one geographical area plus one\r
further contract for arboriculture services in the same (or a different) geographical area.
Further to our recent bid for funding through the SHDF scheme, Moat is seeking to appoint a single contractor to undertake the installation of air source heat pumps along with associated heating system upgrades and alterations, to 81 properties in the Kent region.
In scope works include but are not limited to:
• External wall insulation
• Cavity wall insulation
• Loft insulation
• Floor insulation
• Solar PV
• Lighting improvements
• Associated enabling works.
We are seeking a training provider to design and deliver a customer service programme to all 440 of our employees and approximately 40 people from our outsourced repairs contractor. The key objectives for this programme are to:
• Build a new customer centric culture that supports our Customer Pioneer Strategy. This includes being more empathetic, building trust, being accountable and listening.
• Ensure colleagues are able to integrate Moat's professional behaviours into their approach to customer service
• Increase customer satisfaction and employee engagement metrics