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The Business Central (BC) solution has been implemented to provide the following Business functionality: • Financial Transaction Management including General Ledger • Purchase to Pay process - that allows end users to request purchase orders, receive goods and services and process the subsequent purchase invoice through to vendor payment (includes integration with Continia Document Capture). We developed the solution using a third-party Partner in two phases. We continue to roll out additional small changes, projects and enhance the systems as per our business requirements. We currently have approximately 80 internal users and 20 Finance/IT users who access the tool via a browser client either onsite or via a VPN connection. We are looking for a partner to provide 1. Technical Support for the BC environment o Yearly support contract to accommodate up to 40 support tickets per year (we currently average 1 ticket per month) o Wave Release management service A comprehensive managed service that oversees and implements the biannual Microsoft Wave updates, ensuring all necessary changes are actioned seamlessly. Support that prepares a dedicated test environment for client validation, including clear guidance and documentation to facilitate effective testing. Deployment of updates to the live system, finalized upon client approval of the test results, ensuring a controlled and reliable transition 2. A capacity to develop and make changes and 3. Development/consultancy resource to deliver the business portfolio of work (projects) (Please note that both change and project work will be driven by business needs so is not guaranteed.) In addition to the points above, the Continia service is currently managed and billed through our Business Central partner, with all associated costs passed on to the GPhC. Ideally, we would like to maintain this arrangement going forward. For an initial contract period of two years with the possibility of two one-year extensions. For most of the work, we expect the partner to work as an extension of our internal team and under our internal team's instruction/guidance. However, some stand-alone projects may be entirely outsourced to the Partner when no internal resource is available. We envisage that before a partner takes over responsibility to deliver the above services, we will need to carry out a knowledge transfer exercise.
Value undisclosed
GPhC intend to award a contract for the provision a hybrid Azure Managed Service in support of its business operations and create sustainable relationships that meet the following strategic sourcing objectives: • Performance Optimisation - Enable improvements to service delivery and customer experience both for internal and external customers, allowing better management of cost, risk and results. • Agility / Speed - Implement an agile, responsive and scalable partnership with the organisation addressing their rapidly changing needs, lowering complexity and improving global delivery capabilities. • Improved Relationship Management - Achieve clear and proactive account management with the flexibility of services to support future business requirements. • Cost Control & Reduction - Effectively manage services to provide transparency with clear cost control with flexibility in consumption of services to allow funding of future IT requirements. • Innovation - Partner with an MSP that will bring technology leadership in IT services and assist GPhC with becoming "faster followers;" enabling the adoption of better practices and solutions to improve business outcomes. • Risk & Accountability - Proactively identify issues and themes that may have an impact on GPhC's business operations and service. • Plan of approach detailing the solution, delivery and effort to cover the services requirements to include but not limited to - in no particular order: 1. Infrastructure & Hosting 2. Desktop Management 3.Mobile device Management 4.Infrastructure Monitoring 5.Security 6.Disaster Recovery 7.Service Transition. 8.Service Management as per ITIL processes 9.Service Levels & Service Credits 10.Governance 11.Technical Account Management 12.Release & Configuration Management 13.Resource Skillsets & Coverage
Value undisclosed
The GPhC have procured the provision of Transcription and Recording services. This Contract has been awarded to 1 Tenderer(s)/Service Provider(s); and scope of services include: o Audio Recording 1. Supply of Loggers -throughout the United Kingdom- to attend and record in-person 'Fitness to Practise' hearings. 2. Provision and storage of high-quality audio recordings, enabling the production of verbatim transcriptions using current technologies. 3. Application of appropriate, effective and consistent audio recording(s) labelling/indexing practices. o Transcription 1. Provision of verbatim 'Fitness to Practise' hearing transcripts. 2. Secure email provision of complete transcripts on 'standard' request - within 10 working days. 3. Secure email provision of complete transcripts on 'urgent' request - within 5 working days. 4. Secure email provision of complete transcripts on 'expedited' request - within 3 working days. o Data Security and Information Governance 1. Compliance with the Data Protection Act 2018 and General Data Protection Regulation (GDPR), including registration with the Information Commissioner's Office (ICO). 2. ISO 15489 and BS 10012 accreditations, or appropriate Records Management policies and procedures in place, which are compliant with ISO 15489 and BS 10012 standards. 3. ISO 27001 accreditation, or appropriate Information Security policies and procedures in place, which are compliant with ISO 27001 standards. 4. Data processed within the United Kingdom, or another Country/Territory recognised by the United Kingdom Government as having equivalent levels of Data Protection. 5. Application of appropriate and effective measures/processes/procedures/systems to ensure all Agents, including but not limited to Loggers, Transcriptionists and Transcribers: i. respect confidentiality of Hearings. ii. provide secure and safe production, storage and transport of transcripts and recordings. o Communication 1. Application of an efficient and intuitive booking and cancellation system. 2. Application of an efficient invoicing system. o Account Management and Management Information (MI) 1. Provision of accurate management information/reports on demand, for but not limited to: i. usage. ii. expenditure.
Value undisclosed
The GPhC are procuring the provision of Transcription and Recording services. This Contract is to be awarded to 1 Tenderer(s)/Service Provider(s); and scope of services include: o Audio Recording 1. Supply of Loggers -throughout the United Kingdom- to attend and record in-person 'Fitness to Practise' hearings. 2. Provision and storage of high-quality audio recordings, enabling the production of verbatim transcriptions using current technologies. 3. Application of appropriate, effective and consistent audio recording(s) labelling/indexing practices. o Transcription 1. Provision of verbatim 'Fitness to Practise' hearing transcripts. 2. Secure email provision of complete transcripts on 'standard' request - within 10 working days. 3. Secure email provision of complete transcripts on 'urgent' request - within 5 working days. 4. Secure email provision of complete transcripts on 'expedited' request - within 3 working days. o Data Security and Information Governance 1. Compliance with the Data Protection Act 2018 and General Data Protection Regulation (GDPR), including registration with the Information Commissioner's Office (ICO). 2. ISO 15489 and BS 10012 accreditations, or appropriate Records Management policies and procedures in place, which are compliant with ISO 15489 and BS 10012 standards. 3. ISO 27001 accreditation, or appropriate Information Security policies and procedures in place, which are compliant with ISO 27001 standards. 4. Data processed within the United Kingdom, or another Country/Territory recognised by the United Kingdom Government as having equivalent levels of Data Protection. 5. Application of appropriate and effective measures/processes/procedures/systems to ensure all Agents, including but not limited to Loggers, Transcriptionists and Transcribers: i. respect confidentiality of Hearings. ii. provide secure and safe production, storage and transport of transcripts and recordings. o Communication 1. Application of an efficient and intuitive booking and cancellation system. 2. Application of an efficient invoicing system. o Account Management and Management Information (MI) 1. Provision of accurate management information/reports on demand, for but not limited to: i. usage. ii. expenditure.
Value undisclosed
The General Pharmaceutical Council (GPhC) is seeking experienced providers of high stakes online professional assessment examinations, together with the associated administrative education services such as the sourcing of suitable, and accessible venues from which an online computer based examination can be administered. The scope of services includes delivery of a secure computer-based assessment to candidates on two single agreed dates in test locations distributed across the UK; a secure platform that manages exam questions in multiple formats; test booking services; candidate support services; invigilation services; proctoring services (as required); reporting services and other related services. N.B. The title of this tender has changed from 'Online National Pharmacy Registration Assessment Examination' shown in the original PIN published 29/04/2024 (Delta reference 858641854 FTS Ref.013803-2024), and the estimated total value has been adjusted down from £4.8m to £4m, but all other details including the scope remain unchanged.
Value undisclosed
Under our legal and ethical duty of care, the GPhC intends to procure the provision Employee Private Medical Insurance (PMI). Please note, this arrangement represents the final renewal(s) of a legacy benefit provided to the wider workforce - it has been drawn down due financial pressure(s) under the current economy. This Contract will assure continuity of both cover and service for the limited no. of employees undergoing lifesaving and/or critical medical treatment through their pre-existing policies; thus substantiating our obligation(s) by mitigating all significant health and financial risks associated with disruption.
Value undisclosed
Under our legal and ethical duty of care, the GPhC has procured the provision of Employee Private Medical Insurance (PMI). Please note, this arrangement represents the final renewal(s) of a legacy benefit provided to the wider workforce - it has been drawn down due financial pressure(s) under the current economy. This Contract will assure continuity of both cover and service for the limited no. of employees undergoing lifesaving and/or critical medical treatment through their pre-existing policies; thus substantiating our obligation(s) by mitigating all significant health and financial risks associated with disruption. N.B. Renewal(s) facilitated by the Broker who acted as our intermediary at Contract start.
Value undisclosed
Contract awarded for the provision a hybrid Azure Managed Service in support of its business operations and create sustainable relationships that meet the following strategic sourcing objectives: • Performance Optimisation - Enable improvements to service delivery and customer experience both for internal and external customers, allowing better management of cost, risk and results. • Agility / Speed - Implement an agile, responsive and scalable partnership with the organisation addressing their rapidly changing needs, lowering complexity and improving global delivery capabilities. • Improved Relationship Management - Achieve clear and proactive account management with the flexibility of services to support future business requirements. • Cost Control & Reduction - Effectively manage services to provide transparency with clear cost control with flexibility in consumption of services to allow funding of future IT requirements. • Innovation - Partner with an MSP that will bring technology leadership in IT services and assist GPhC with becoming "faster followers;" enabling the adoption of better practices and solutions to improve business outcomes. • Risk & Accountability - Proactively identify issues and themes that may have an impact on
Value undisclosed
The GPhC requires comprehensive consultancy services to: • Develop and support the bespoke Inspections SharePoint Tool (IST): This includes custom development, troubleshooting, and ongoing technical support to ensure optimal functionality and user experience. • Develop and support the organization's online SharePoint platform: Provide technical expertise for the development, maintenance, and enhancement of the SharePoint platform, ensuring it meets the evolving needs of the organization. • Develop and support the Inspections Publication Site: Offer technical support and maintenance for the website, including updates, security enhancements, and performance optimization to ensure reliable access and functionality. • Other ad hoc technical consultancy: Provide additional technical consultancy services as needed, covering a wide range of IT and development tasks to support the Organisation. These services will be provided on a pay-as-you-go basis and will be directed by the internal IT management team to ensure alignment with organizational priorities and efficient resource utilization. Additionally, the new supplier must have experience with UK health regulation processes and ideally possess expertise in scheduling, inspecting, and publishing GPhC Pharmacy reviews.
Value undisclosed
We have around 300 staff. We have about 15 IT staff. Our service desk is located at our London office. We process around 300 tickets (incidents and service requests) per month. We follow ITIL processes, so the tool needs to adhere to ITIL principles and support those processes. In addition, we currently use our current tool for Change and Problem management, including asset management of laptops and mobile phones. We are looking to procure a Software as a Service (SaaS) ITSM Tool to meet our requirements.
Value undisclosed
GPhC plan to replace Skype for Business with Teams for telephony. As part of this process the SBC's also need to be replaced as they are end of life. Please access the link below https://www.delta-esourcing.com/ Contract Reference : GPhC061 Access Code : N23F2H9552
Value undisclosed
GPhC have approximately 80 Samsung A15 Android mobile smart phones currently. This number could go up or down. Currently we have voice & Data sims with EE and O2. GPhC also have several DATA only SIMs (EE & one Vodafone). • GPhC require a voice and data Sim for the mobiles • GPhC do not want to be locked into buying a specific number of Sims • GPhC are looking for a package to including UK calls and text and 4G/5G data (at least 4Gb) on EE and O2. • At least 4G data must be available for personal hotspot / tethering. • GPhC would prefer to have DATA sharing across lines to stop overage charges. • GPhC would like all lines to be billed centrally in one monthly bill.
Value undisclosed
GPhC plan to replace Skype for Business with Teams for telephony. As part of this process the SBC's also need to be replaced as they are end of life. Please access the link below https://www.delta-esourcing.com/ Contract Reference: GPhC061 Access Code: N23F2H9552
Value undisclosed
GPhC are seeking experienced brokers capable of working with a wide range of insurance companies to find the most suitable insurance products as set out in the mandatory requirements. The broker must have experience of working with regulators and be able to demonstrate experience of managing the client relationship before insurance quotes are obtained and for the lifecycle of the insurance process including any claims management.
Value undisclosed