UK Public Sector Contracts & Tenders

The progressive replacement of private data access circuits and where necessary Client Premise Equipment (CPE) supporting a current flat Multi-Protocol Label Switching (MPLS) Wide Area Network (WAN) and the migration/optimisation to Software Defined Wide Area Network (SD-WAN). This includes any SDWAN appliances/software and/or security appliances/software necessary to integrate to existing networking and security infrastructure. The replacement/upgrade of dedicated private access circuits for CCTV and where necessary the migration to IP CCTV. The scope of this project is a Three Year Term and up to two years extensions (subject to DFT approval) with the overall purposes/objectives: 1. Improve network traffic management whilst reducing backhauled data centre traffic; 2. Improve network security & segmentation utilising core & edge security solutions; 3. Improve network bandwidth using multiple/different network transport types; 4. Design the cloud and on-premises solution which maximises existing investments; 5. Improve network insight (Monitoring/reporting); 6. Improve agility to manage service level agreements; 7. Improve network automation, orchestration and virtualisation; 8. Progressively migrate to SDWAN minimising business impact; 9. Demonstrate product roadmaps and innovation; 10. Progressively reduce network cost. The governance for this project will be Two separate procurements on behalf of FirstGroup Holdings Ltd. (FGH) and its two subsidiary companies, "South Western Railway (SWR)" & "Great Western Railway (GWR)". There will be two lots and each bidder may bid for one or both lots.

First Transpennine Express (TPE) has a business plan commitment (BPC) to renew the legacy station CCTV deployed across its station network with a new, fit-for-purpose VSS / CCTV solution. This new VSS/CCTV solution shall not only address the serious obsolescence risks that exist on the current CCTV infrastructure, it will also play a strategic role in the future management of station operations and improved customer experience through the network-wide deployment of video analytics and new camera technologies (AI). The purpose of the Project Requirement Specification document is to define the scope of works and deliverables that are required for this important project. TPE are seeking bidders to provide detailed proposals that are. • compliant with railway industry and UK national standards • High functionality, innovative and transformational • robust and proven technologies • cost certain and provides measurable value to TPE and its stakeholders Existing TransPennine Express CCTV assets have significantly exceeded their 15-year asset life expectancy and are now all exhibiting age-related problems with increasing failures that are impacting the operational safety, service quality and passenger experience across the network. Some stations have experienced complete failure of all CCTV cameras and systems and with excessive lead times for legacy parts, this is not an acceptable scenario for any modern UK railway station. The majority of TPE CCTV cameras are analogue and have therefore have low-resolution image quality and below that expected and needed by TPE and its stakeholders. Modern IP cameras have vastly superior image quality and range including the ability to offer leading edge innovations such as video analytics and artificial intelligence applications.

Provision of high-quality PPE, Consumables and Janitorial Supplies to the Bus and Rail Industry.

The full requirements specification is available at http://redirect.transaxions.com/events/YkFf6 (linked below). The Client requires a contract for water and waste-water retail services across the FirstGroup estate (~400 locations within England and Scotland which consume ~850,000m3 per annum). The contract will run for a 4 year term with a further optional 1 year.

FirstGroup Holdings Ltd. (Known as FGH) on behalf of its subsidiary company, "First MTR South Western Trains Ltd (SWR)" is approaching the market to procure a Customer Interaction Management (CIS) Solution to support their Customer Contact Centres (CCC) communicating with customers and internal stakeholders. SWR CCC provides services for customers 363 days a year across a variety of channels including phone, e-mail, and social media. Some services are 24 hours supported out of our two contact centres one in Southampton and one in Basingstoke. The team support customers who have general enquiries, require passenger assistance, need to get a refund on an unused ticket, praise an aspect of our service or make a complaint. These contacts can be across any number of channels. All customer interactions must be completed within a set of industry-standard SLAs, ranging from handling time limitations to measuring quality to response through customer surveys.

First Group tender on behalf of First Rail Holdings (FRH), South Western Railway (SWR) and Great Western Railway (GWR) for the provision of On Board Ticket Issuing and Validation System(s), and Ticket Office Ticket Issuing System(s) (TIS) solution for software licences, full software and hardware support and maintenance, and options to procure hardware, for both Station Ticket Office and OnBoard Portable Devices. This opportunity is broken down into the following Lots: Lot 1 - SWR On Board Ticket Issuing and Validation solution. Lot 2 - SWR Ticket Office Ticket Issuing solution. Lot 3 - GWR full On Board Ticket Issuing and Validation. Lot 4 - GWR Ticket Office Ticket Issuing solution.

GWR is seeking partners to supply, install and commission, and maintain Automated Ticket Gates (ATGs) at various stations on GWR's network.

FirstGroup seeks tenders for the provision of supplies of natural gas and REGO-backed electricity, Meter Operator and Data Collector (DC) / Data Aggregator (DA) services to the estates of FirstGroup's rail business and Affiliates. The estimated annual consumption of all current entities is 55 GWhs per annum for electricity and 1.25 million Therms for gas. FirstGroup expects to award contracts for the entities for a minimum 36 month period with an optional 24 month extension. The gas contracts are expected to commence on 01/07/2025. The electricity contracts are expected to commence on 01/10/2025. Prospective Tenderers are advised that the new government has indicated its intention to bring all Train Operating Company contracts back under public control as and when they expire which means there may be a change in the number of entities being contracted between the contract notice publication and award/signature. Further details can be found in the Project Brief document included in the linked tender information.

FirstGroup Holdings Ltd. (Known as FGH), on behalf of its subsidiary company, "First Greater Western Limited (GWR)", is approaching the market to procure an HRMS & Payroll System. GWR's HR department is responsible for managing and developing an organization's workforce. HR departments handle various tasks, including recruitment, employee onboarding, training and development, performance management, employee relations, benefits administration, policy development, and compliance with UK labour laws and regulations. The HR function focuses on the overall management and well-being of employees, ensuring that they are engaged, productive, and supported within the organization. Whereas the GWR Payroll department specifically pertains to the process of calculating and distributing employee compensation. It involves tasks such as calculating wages or salaries, factoring in deductions (e.g., taxes, benefits, retirement contributions), processing payroll payments, maintaining payroll records, and ensuring compliance with payroll-related laws and regulations. Payroll departments handle the financial aspect of employee compensation, ensuring accurate and timely payment to employees. Payroll accuracy and timeliness are non-negotiable, especially when navigating the complexities of HMRC regulations in the UK. FGH will procure an HRMS & Payroll solution provider on a master service agreement for GWR depending on the commercial terms offered. GWR is seeking to procure the best in class solution offering the following characteristics not limited to; * - Comprehensive Functionality * - Analytics for Informed Decision-Making * - Employee Self-Service * - Customisation for Unique Business Needs * - Support for Remote Workforce * - Cost-effective and provides measurable value to GWR. These features collectively enhance the efficiency, accuracy, and user experience of HR and payroll management. HR and payroll applications should offer significant advantages for First GWR, particularly in terms of efficiency, compliance, and cost-effectiveness. Here are some key benefits: * - Efficiency and Timesaving * - Compliance with UK Labor Laws * - Cost-Effectiveness * - Improved Efficiency * - Scalability * - Improved Employee Experience * - Self-Service * - Data Security Business Coverage GWR has c6,500 employees, of which approximately 33% have laptops/desktops, 100% have company mobile phones/PDAs and 0% without connectivity. Whilst every employee has a mobile phone/PDA the uptake of usage for company processes and the IT maturity of employees varies, as is typical with any frontline/operational business. Our employees are either categorised as Onboard, Station, Engineering or office/HQ based.

The proposed solution seeks to integrate Service Desk services more closely with one Service Desk team who will be the single point of contact for FirstGroup staff, internal support groups and other suppliers. Our solution will also deploy a common IT Service management toolset across the Group, across existing third-party services and in house teams; and at the same time provide cost efficiencies that generate year-on-year cost savings.

Contract for the supply of laptops (including tablets), desktops, mobiles phones, peripherals/consumables and other IT hardware (e.g. networking kit, monitors, cables, routers, servers, storage, mice, keyboards, OEM software licencing) - (collectively "IT hardware") Additional requirements include services such as pre-provisioned laptops possibly including DaaS (Device as a Service) . There are also possibilities to lease the equipment rather than purchase.

Contract for the supply of mobile phones, data services, and related telephony peripherals.

First Transpennine Express (TPE) has a business plan commitment (BPC) to renew the legacy station CCTV deployed across its station network with a new, fit-for-purpose VSS / CCTV solution. This new VSS/CCTV solution shall not only address the serious obsolescence risks that exist on the current CCTV infrastructure, it will also play a strategic role in the future management of station operations and improved customer experience through the network-wide deployment of video analytics and new camera technologies (AI). The purpose of the Project Requirement Specification document is to define the scope of works and deliverables that are required for this important project. TPE are seeking bidders to provide detailed proposals that are. • compliant with railway industry and UK national standards • High functionality, innovative and transformational • robust and proven technologies • cost certain and provides measurable value to TPE and its stakeholders Existing TransPennine Express CCTV assets have significantly exceeded their 15-year asset life expectancy and are now all exhibiting age-related problems with increasing failures that are impacting the operational safety, service quality and passenger experience across the network. Some stations have experienced complete failure of all CCTV cameras and systems and with excessive lead times for legacy parts, this is not an acceptable scenario for any modern UK railway station. The majority of TPE CCTV cameras are analogue and have therefore have low-resolution image quality and below that expected and needed by TPE and its stakeholders. Modern IP cameras have vastly superior image quality and range including the ability to offer leading edge innovations such as video analytics and artificial intelligence applications.

FirstGroup Holdings Ltd. (Known as FGH) on behalf of its subsidiary company, "First MTR South Western Trains Ltd (SWR)" is approaching the market to procure a Customer Interaction Management (CIS) Solution to support their Customer Contact Centres (CCC) communicating with customers and internal stakeholders. SWR CCC provides services for customers 363 days a year across a variety of channels including phone, e-mail, and social media. Some services are 24 hours supported out of our two contact centres one in Southampton and one in Basingstoke. The team support customers who have general enquiries, require passenger assistance, need to get a refund on an unused ticket, praise an aspect of our service or make a complaint. These contacts can be across any number of channels. All customer interactions must be completed within a set of industry-standard SLAs, ranging from handling time limitations to measuring quality to response through customer surveys.