Home ContractsRealtime Customer Contact

Realtime Customer Contact

WAC ID:65303

Private SectorTender noticeCompleteClosed

Source:	Find a Tender Service (FTS)
Notice Type:	Tender notice
Buyer:	ANGLIAN WATER SERVICES LIMITED
Main Category:	Services
Procurement Method:	Negotiated procedure with prior call for competition
Tender Status:	Complete
Estimated Value (ex. VAT):	Not specified
Release Date:	27 September 2024
Application Deadline:	31 October 2024
Procurement ID (OCID):	ocds-h6vhtk-04a35e
Notice Reference:	030889-2024

Procurement timeline

All 2 notices for this procurement, oldest first.

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Tender notice· 27 Sept 2024Viewing
Realtime Customer Contact
UK7Contract details notice· 9 May 2025
Realtime Customer Contact

Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.

Contracting Authority

Organisation

ANGLIAN WATER SERVICES LIMITED

Submission Details

Description

Anglian Water Services Ltd (Anglian Water) is undertaking a Procurement Exercise to assess Bidders for the provision of Real time customer contact and associated activities to improve resilience and adapt to technological changes as set out in the specification and draft contract documentation. The scope will cover a proportion of inbound telephony channels and outbound dialler (in addition WhatsApp and Live chat) negating the need for onshore resource post 4pm weekdays and during weekends.  All workstreams contained within the contract will require judgement based thinking at different levels of complexity.  For further information regarding this sourcing event please refer to the Bidder RFI/RFP Guidance document that is attached to the scanmarket event.

CPV Classifications1 code — click to expand

79342300Business services: law, marketing, consulting, recruitment, printing and security

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About ANGLIAN WATER SERVICES LIMITED

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£5971.9m

total value

£238,874,109

average contract size

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Application Deadline

31 October 2024

Closed

WAC Reference

WAC-65303

Updated daily

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