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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Award notice |
| Buyer: | ANGLIAN WATER SERVICES LIMITED |
| Main Category: | Services |
| Procurement Method: | Negotiated procedure with prior call for competition |
| Tender Status: | Complete |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 9 May 2025 |
| Application Deadline: | — |
| Procurement ID (OCID): | ocds-h6vhtk-04a35e |
| Notice Reference: | 020201-2025 |
All 2 notices for this procurement, oldest first.
Realtime Customer Contact
Realtime Customer Contact
Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.
View Original Notice
Access the full notice on the official portal
Anglian Water Services Ltd (Anglian Water) is undertaking a Procurement Exercise to assess Bidders for the provision of Real time customer contact and associated activities to improve resilience and adapt to technological changes as set out in the specification and draft contract documentation. The scope will cover a proportion of inbound telephony channels and outbound dialler (in addition WhatsApp and Live chat) negating the need for onshore resource post 4pm weekdays and during weekends. All workstreams contained within the contract will require judgement based thinking at different levels of complexity. For further information regarding this sourcing event please refer to the Bidder RFI/RFP Guidance document that is attached to the scanmarket event.
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Pipeline status
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