002282 - Preliminary Market Engagement (PME) for Welfare Rights Case Management System
| Source: | Find a Tender Service (FTS) |
| Buyer: | Durham County Council |
| Main Category: | Goods |
| Procurement Method: | — |
| Tender Status: | Planning |
| Estimated Value (ex. VAT): | £75,000 |
| Estimated Value (inc. VAT): | £90,000 |
| Release Date: | 31 March 2026 |
| Application Deadline: | 22 April 2026 |
| Contract Start Date: | 30 September 2026 (Estimated) |
| Contract End Date: | 30 September 2031 (Estimated) |
| Contract Duration: | 5.1 years |
| Procurement ID (OCID): | ocds-h6vhtk-067937🔒 BidWriter |
| Notice Reference: | 029693-2026🔒 BidWriter |
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Description
Durham County Council (DCC) are looking to explore the market options for a cloud based Welfare Rights Case Management System. System go live is expected to commence 1st April 2027. Durham County Council deliver an in-house Welfare Rights service, providing benefit advice and support to the residents of County Durham. The service is accessed via professional in-house referrals for adults and children, carers, support to reduce homelessness, sensory support, supported housing, kinship carers, leaving care, transitions and suicide prevention. The service receives circa 3500 referrals per annum of which, crica 2000 are for those with a cancer diagnosis through our dedicated Macmillan service. The service offers, welfare benefits advice, support to apply for benefits, completion of mandatory reconsideration, submission of appeals, appeals to the Upper Tribunal and signposting to additional support services if appropriate. Welfare Rights require an end to end system for the management of individuals' cases with multiple referrals per client over a period over years eg. a client is re-referred or self refers following an initial piece of completed work.
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Application Deadline
22 April 2026
11 days left
Estimated Value
£75,000
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