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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Tender notice |
| Buyer: | The Police and Crime Commissioner for Bedfordshire |
| Main Category: | Services |
| Procurement Method: | Competitive flexible procedure |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | £9,000,000 |
| Estimated Value (inc. VAT): | £10,800,000 |
| Release Date: | 10 March 2025 |
| Application Deadline: | 17 April 2025 |
All 2 notices for this procurement, oldest first.
CRM System (FCR)
CRM System (FCR)
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| Call-off method: | Direct call-off (no competition) |
Force Control Room Suite of Communication systems - User Journey, Citizen’s Portal, and Customer Relationship Management Systems
Automated, configurable communications via SMS or email using pre-defined rules/data triggers to provide information to members of the public following contact with a force, allowing them to be kept informed of the progress of their interactions in line with Victims Code of Practice (VCoP).
Contract period: 1 October 2025 → 30 September 2028
Members of the public can access a secure and easy to use personal portal to self-serve status updates for crime reports made to a force and access other relevant information.
Contract period: 1 October 2025 → 30 September 2028
Document pack· 2 files
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Pipeline status
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Application Deadline
17 April 2025
Closed
Estimated Value
£9,000,000
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Book a free consultation →| Procurement ID (OCID): | ocds-h6vhtk-04eaf0 |
| Notice Reference: | 008506-2025 |
CRM system will hold information from multiple channels i.e. telephone, email, image uploads etc and make appropriate fast-paced connections to allow Force Control Room operators to have greater access to information and better support the public.
Contract period: 1 October 2025 → 30 September 2028
Apply online