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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Award notice |
| Buyer: | Welsh Ambulance Services NHS Trust |
| Main Category: | Goods |
| Procurement Method: | Negotiated without publication of a contract notice |
| Method Rationale: | The legacy software currently utilised by the NHS 111 Wales service must be replaced as the software has reached end of life and the contract will expire on the 20th May 2024. A competitive dialogue procurement was undertaken to procure a replacement solution and a contract awarded but following a joint review of the project with the supplier a decision was reached to end the delivery of the replacement software solution. There is now an urgent need to replace the legacy software and the replacement must be fully implemented and go-live by the 30th April 2024, to safely decommission the legacy software and transition to the new software solution. This is to ensure NHS 111 Wales service provision can continue, with minimal disruption, in the interim to any future national NHS 111 Wales and urgent primary care strategic plans for a longer-term solution. It is essential disruption is kept to a minimum whilst minimising implementation risks. Key requirements include: (1) Must be available for implementation without any further implications to develop and test the software whilst recognising configuration of the solution would be required. (2) Must be able to interface with the non-clinical decision support software and the patient management system without any constrained development time required. (3) End Users of the system must be able to be trained in the implementation timeframe available including training in the use of the clinical algorithms. (4) Data and information are required to be easily exported and information feeds provided to link the Welsh Ambulance Service internal data warehouse. (5) The system should be able to integrate with the Welsh Ambulance Services existing 999 system without significant impact to either system to allow improved call handling efficiencies as many calls originate from the 999 service as well as calls being passed from the 111 service to the 999 system. Additional factors taken into consideration include quality and patient safety, business needs, access to the technology, the strategic fit and the supplier’s capacity and capability. The solution is required to maintain interoperability with NHS Wales Local Health Boards’ urgent primary care systems. The level of complexity and the associated implementation lead-times have been considered as well as the impact upon end users of the system to minimise training complexities given the urgent need. |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 20 December 2023 |
| Application Deadline: | — |
| Procurement ID (OCID): | ocds-h6vhtk-0428e9 |
| Notice Reference: | 037564-2023 |
All 2 notices for this procurement, oldest first.
Clinical Decision Support Software
Clinical Decision Support Software
Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.
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Awarded to
| Award status: | Active |
This contract is for the provision of clinical decision support software to be deployed within the NHS 111 Wales service. Remote clinical assessment is required following initial call taking to the service by a Call Handler. A Call Handler will commence the non-clinical triage process, utilising sperate non-clinical decision support software, to determine the condition of the patient and whether the patient subsequently needs to speak to a clinician. Remote clinical assessment will then either be undertaken by a clinician within the clinical decision support software or the call transferred to another software system, dependent upon the reason for the call and assigned clinical priority, to be assessed by another provider across NHS Wales urgent primary care services. The software solution is required to provide clinical decision support software for clinicians in the NHS 111 Wales service to support the assessment and management of patients remotely. In addition, the contract is for the supply of professional services to enable the implementation and training of the solution and as well as the relevant software licences for the software application itself. The contract is also for the supply of the associated ongoing support and maintenance services.
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