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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Award notice |
| Buyer: | Welsh Ambulance Services NHS Trust |
| Main Category: | Goods |
| Procurement Method: | Award procedure without prior publication of a call for competition |
| Method Rationale: | The legacy software currently utilised by the NHS 111 Wales service must be replaced as the software has reached end of life and the contract will expire on the 20th May 2024. A competitive dialogue procurement was undertaken to procure a replacement solution and a contract awarded but following a joint review of the project with the supplier a decision was reached to end the delivery of the replacement software solution. There is now an urgent need to replace the legacy software and the replacement must be fully implemented and go-live by the 30th April 2024, to safely decommission the legacy software and transition to the new software solution. This is to ensure NHS 111 Wales service provision can continue, with minimal disruption, in the interim to any future national NHS 111 Wales and urgent primary care strategic plans for a longer-term solution. |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 24 January 2024 |
| Application Deadline: | — |
| Procurement ID (OCID): | ocds-h6vhtk-0428e5 |
| Notice Reference: | 002404-2024 |
All 2 notices for this procurement, oldest first.
Non-Clinical Decision Support Software
Non-Clinical Decision Support Software
Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.
Awarded to
| Award status: | Active |
This contract is for the provision of non-clinical decision support software to be deployed within the NHS 111 Wales service to enable initial call taking to the service to be completed. A Call Handler will commence the non-clinical triage process to determine the condition of the patient and whether they need to speak to a clinician. Remote clinical assessment will then subsequently be undertaken, where required, by either a clinician utilising separate clinical decision support software within the NHS 111 Wales service or the call transferred to another software system, dependent upon the reason for the call and assigned clinical priority, to be assessed by another provider across NHS Wales urgent primary care services. The software solution is required to facilitate non-clinical call takers in the NHS 111 Wales service to stream and prioritise calls received and manage patients remotely. Where required the software is to enable the call to be allocated to a clinician within the NHS 111 Wales service to undertake further clinical triage in the separate instance of the clinical decision support software. In addition, the contract is for the supply of professional services to enable the implementation and training of the solution and as well as the relevant software licences for the software application itself. The contract is also for the supply of the associated ongoing support and maintenance services.
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