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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Award notice |
| Buyer: | Welsh Ambulance Services NHS Trust |
| Main Category: | Goods |
| Procurement Method: | Award procedure without prior publication of a call for competition |
| Method Rationale: | The legacy software currently utilised by the NHS 111 Wales service must be replaced as the software has reached end of life and the contract will expire on the 20th May 2024. A competitive dialogue procurement was undertaken to procure a replacement solution and a contract awarded but following a joint review of the project with the supplier a decision was reached to end the delivery of the replacement software solution. There is now an urgent need to replace the legacy software and the replacement must be fully implemented and go-live by the 30th April 2024, to safely decommission the legacy software and transition to the new software solution. This is to ensure NHS 111 Wales service provision can continue, with minimal disruption, in the interim to any future national NHS 111 Wales and urgent primary care strategic plans for a longer-term solution. |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 24 January 2024 |
| Application Deadline: | — |
| Procurement ID (OCID): | ocds-h6vhtk-0428e2 |
| Notice Reference: | 002409-2024 |
All 2 notices for this procurement, oldest first.
Patient Management System
Patient Management System
Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.
Awarded to
| Award status: | Active |
This contract is for the provision of a patient management system to be deployed within the NHS 111 Wales service. The software solution is required to capture and record all calls received by the NHS 111 Wales service and meet all aspects patient management requirements to enable Welsh Ambulance Services call handlers and clinical contact centre staff deal with more than a million calls every year, 24/7 and 365 days a year. In addition, the contract is for the supply of professional services to enable the implementation and training of the solution, supply of infrastructure hardware and as well as the relevant software licences for the software application itself this contract is also for the supply of the associated ongoing software support and maintenance services of the patient management system supplied.
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