UK Public Sector Contracts & Tenders

A framework covering the provision of works associated with Motor Control Centres and Systems Integration across the Yorkshire region. This framework covers three lots: 1) Design, manufacture, testing, delivery to site of motor control centres, panel assemblies, low voltage switch gear, along with the provision of the associated systems integration services, installation, commissioning, maintenance, and associated training and support services; 2) : Repair, upgrade, and maintenance of existing motor control centres, including the provision of spares, installation, commissioning, and associated training and support services; 3) Systems integration work on existing YWS assets and the integration of new assets into the YWS network, such as PLCs and intelligent motor control centres.

Award of a space on the Yorkshire Water IT Partner Framework across five sub domains: core services, data services, security services, solution architecture and software asset management services.

This notice was seeking service providers for the establishment of a Framework Agreement for Facilities Management related to Buildings Maintenance, Grounds Maintenance, Design & Build, Cleaning and Post and Courier services.

Yorkshire Water Services (YWS) are looking to set up a Framework Agreement for the Supply of Sewer Inspection/Survey Services and Associated Sewer Jetting. Sewer inspection has become an essential tool for sewer operations and maintenance as well as for asset managers in monitoring the long-term structural condition and serviceability of these assets. The agreement will cover surveys (CCTV, Manual and Other Technology) and associated blockage removal (e.g. Jetting) required for a survey to be completed. Sewer survey coding and condition reporting will be required.

Yorkshire Water Services Limited ("YWS") is entering agreements to facilitate the sale of all biogas produced through its anaerobic digestion ("AD") processes at its Knostrop wastewater treatment works, in Leeds, (Lot 1) and Blackburn Meadows wastewater treatment works in Sheffield (Lot 2).

The tender is to source one partner to supply, site survey, install, commission, maintain and provide ongoing management information for Electric Vehicle Charging Points. The scope covers: - Chargers of all available sizes for commercial vans and electric cars at YWS sites - Home chargers for fleet vehicles only

Yorkshire Water (YW) are seeking an Endpoint protection and Security Service Edge (SSE) systems integrator who resells Endpoint Security and SSE. At this stage in the process, YW want to consider the widest variety of options. Therefore, YW would discourage Tool providers partnering with a single Systems Integrator or vice versa. YW reserves the right to contract directly with the Tool providers. The required services are to complete the staged migration of YWS Endpoint protection services and systems, and on-going maintenance of the newly implemented solution. This notice will result in the appointment of a Systems Integrator (SI) who can provide services across requirements, design, blueprint, proof of Concept (PoC), build, test, deploy, hyper care, rollout/migrate, and ongoing service management for future stages of the service to implement additional capabilities/services, as well as a range of other related services. This may also include the support of the solution once it is implemented. The suppliers appointed on the contract may also be required to deliver the following kind of services: Project Management, business change management, process design, requirements analysis, solution design, service design, technical advice and planning, quality control, design assurance, system integration, testing, business continuity management, transition into support / provision of support, service retirements, security, and a variety of other services required by YWS from time to time. Any estimated quantities or values contained or referred to in this or other documentation are for guidance only and do not bind YWS to buy any specific quantities should the bidder be successful and enter into an Agreement.

Framework for the provision of Programmable Logic Controllers (PLC's) and associated hardware alongside training, coding software, mobilisation support and technical support services.

The service provision covers the repair and maintenance of filtration units, principally concerning clean water treatment and distribution.

Yorkshire Water Services (YWS) are looking to set up a Contract with a partner(s) who have a proven track record of providing Sewer Alarm Monitoring hardware and associated services to support with YWS's ambition to reduce internal and external sewer flooding events throughout AMP8. This requirement will be for the following services: Hardware provision - both close property loggers (Lot 1) and sewer network monitors (Lot 2) Network Provision Install, exchange and maintenance services Yorkshire Water are seeking a relationship Supplier(s) who can deliver the full end-to-end solution. Where a partnership, Alliance or similar is required to deliver the end-to-end service requirements of each Lot, Yorkshire Water require a lead bidder to be identified, whom the contractual relationship will be established with.

Fixed price contract for the repair and maintenance of combined heat and power engines.

The objective of this Procurement Process is establish a Land Acquisition Services framework. The scope of services includes land acquisition/surveying services support for the capital delivery team to secure land rights for YW assets and land and to provide additional technical surveying support across the YW estate. It is the intention of YWS to establish a framework consisting of 3 Lots: Lot 1. Strategic Resource Option (SRO) Projects. Lot 2. Capital Projects. Lot 3. Surveying Consultancy Services. The duration of the proposed contract opportunity is 36 months, with the potential for an optional renewal of 24 months.

The purpose of this Framework Agreement is for the supply of of Water Meters and AMR units to Yorkshire Water Services. This is for the maintenance of meter reading efficiency in areas not chosen for smart meter deployment. The tender was split into 2 lots: Lot 1 - Supply of water meters and AMRs Lot 2 - Supply of replacement AMR units only The anticipated spend is estimated to be up to £10,170,000 for a 5 year contract term across both lots.

Business requires provision of mechanical based services to replace, refurb, modify, repair and maintain equipment and treatment processes to enable normal operation and meet expected standards of performance

Contracts covering both the supply and repair of motors and gearboxes

Contract covering both the supply and repair of actuators.

General: YWS have an ambition to excel in the experience we offer to our customers. Our CX Tech Strategy sets out a pathway by which we can accelerate elements of our CX ambition. We will be procuring a new 'Best of Suite CRM platform for digital self-service enablement across all aspects of customer journey management and the effective management of customer cases. This tender process is to select suppliers who can work with Yorkshire Water to transform our customer experience technology area through two main services: • Customer Relationship Management Software. Which may include provision of software, hosting, maintenance, support, training and a range of other related services. • Customer Relationship Management Implementation which may include provision of a range of implementation, configuration, integration, testing and arrange of other services For avoidance of doubt, bidders must be capable of delivering both the CRM Software Tool, either directly or acting as a reseller, and the Systems Integration service. YW will work with successful bidders to deliver a step change in the experience offered to YW customers. The project will deliver a best of suite CRM platform for digital self-service enablement across all aspects of customer journey management and the effective management of customer cases. The internal users of the solution will be from across Yorkshire Water (and its suppliers) including customer, developer services, operations, water/waste business areas and other related teams which are not mentioned here. YWS are proposing investment in new core CRM systems to achieve the CX ambition. The key investment areas proposed are as follows: • Best of Suite CRM Solution: Customer identity; channel-agnostic so customers do not have to repeat themselves; workflow and correspondence • Digital Channels: Delivering parity of capability with traditional channels, personalisation The capabilities the solution will implement are as follows : Digital Engagement, Case Management, Knowledge Management, Automation of Engagements, Workflow and BPM Support, Real-time Continuous Intelligence, Workforce Engagement Management, Intelligent Voice System, Platform Ecosystem & Integration, Usability, Agility & COVID-19 Response. The capabilities sought from a System Integrator are: Business Acumen, Business Process Transformation, Customer Service/Support Experience, Marketing CRM Experience, Sale CRM Experience, Commerce Experience, Customer Experience Architecture, Customer Data & Analytics, Technology Architecture/Integration, Digital Design and User Experience (UX), Organisational Change Management (OCM) Systems Integrator Professional Services: Yorkshire Water require the services of an experienced CRM 'Systems Integrator' to identify an appropriate CRM solution and operate within the Customer Interactions Management programme to deliver an appropriately configured, developed, tested and implemented solution. The SI will be required to support the YW journey to defining and shaping change, implementing business process, establishing suitable User Experiences and configuring business rules an integration within Yorkshire Water's Integrated Customer and Operational Management (ICOM) process. The ICOM process will manage all available customer channels, customer interactions, case and subcase management. CRM Software Tool: The CRM Tool targeted will be the 'front door' of the ICOM process and be responsible for the effective management of all customer channels, customer interactions, case and subcase management. The CRM Tool will be targeted as Yorkshire Water's Customer 'system of record' and will manage and capture all customer interactions (inbound and outbound). YW would also be interested in exploring the option of including CCaaS within the scope of this procurement exercise as an optional or additional requirement.

Contracts covering the supply of new UPS assets, as well as the hire and maintenance of Generators and UPS assets.