UK Public Sector Contracts & Tenders

This contract is a goods contract for the provision of Remote Telemetry Units and related hardware/equipment for Yorkshire Water's telemetry estate. The hardware must be compatible with the Medina Protocol to allow functionality with the current RTS system in place. The goods include remote telemetry units and associated components. The Services include maintenance and upkeep of for that proprietary battery powered RTU's.

The scope of this tender is for RTS software and related systems integration services. Yorkshire Water Services is undergoing a process for the transforming and enhancing of Operational Technology (OT) platforms and processes. The key focus of this procurement phase is to replace the existing Legacy Regional Telemetry System (RTS), integrate with existing business systems, associated training, and data transformation e.g. datapoints and mimics. RTS is our core Telemetry Monitoring System provided by Metasphere Ltd and is also known as the MC2000 product. This system currently provides the capability for near real time monitoring and intervention of 6500 Edge Devices, converting this data into actionable business intelligence. There are over 10,000 schematics (mimics) configured from a data base of over 275,000 data streams. Data streams are stored in a native historian and are key for YW day to day operations. This functionality ensures the safe and efficient operation of various assets, including monitoring reservoir and borehole levels, water quality readings, and pump or valve statuses across both clean and wastewater systems. The processed data is displayed in our operational control room and accessed remotely by key operational users, ensuring that our assets and processes operate efficiently, minimising risks to customers and the environment. This RTS data also is a key feed into our compliance and regulatory reporting systems.

Telematics services: Collection, processing, storage, and presentation of vehicle and driver data (GPS, speed, harsh events, idling, diagnostics, tachograph data). Camera services: Processing, storage, and retrieval of dashcam/CCTV footage, incident clips, and metadata. Cloud platform & mobile app access: 24/7 access to dashboards, reports, alerts, video review, data export, and integrations. Data reporting & analytics: Pre-built and custom reports, scheduled reporting, incident reconstruction, driver scoring, environmental metrics. Alerts & controls: Real-time alerts (speeding, harsh driving, geofencing), driver coaching alerts, compliance controls (privacy zones, recording rules).

Statutory Pressure Vessel Inspections in compliance with PSSR 2000 Regulations.

Yorkshire Water is seeking to procure Employee Benefits Brokering Services to support the delivery of strategic, compliant, and cost effective employee benefits. The appointed broker will be responsible for brokering and overseeing employee benefit schemes. The engagement also includes providing advisory support on benefit optimisation and market competitiveness.

The framework involves providing temporary pumping, treatment and storage solutions for all of Yorkshire Water at both Clean and Wastewater sites. As well as installation and decommissioning, the scope also includes mechanical and electrical services, asset disposal, site surveys, pump specifications, fuel supply, troubleshooting and mitigation planning​.

This tender is designed to procure IHO, kerosene, diesel, and HVO fuel

Procurement of contract lifting services.

Yorkshire Water Services (YWS) is intending to put in place a Framework with a partner(s) who have a proven track record of providing Monosodium Phosphate (MSP). The MSP will be used in YWS clean water treatment sites. This requirement will be for the following services: - 32% strength MSP product provision - 51% strength MSP product provision - Delivery of MSP product

YW seek an integrated platform as managing separate, disconnected systems for each functionality creates operational inefficiencies, increases the risk of data gaps, and complicates timely decision-making. Having all required capabilities within a single, unified solution ensures a holistic view of the network, seamless data flow between modules, and faster, more effective operational responses. The integrated platform must deliver all of the following functionalities within a single, unified solution (not as separate modules across different, disconnected systems): - Blockage Prediction: Identifies early signs of potential blockages within the wastewater network, based on abnormal patterns detected through flow or level data. This enables proactive maintenance to prevent incidents before customer impact or pollution occurs. - Network Spill Forecasting: Estimates the likelihood of network spills based on rainfall, capacity, and system behaviour. The goal is to trigger early operational interventions to avoid environmental non-compliance and reduce pollution events. - Pumping Station: Tracks pump activity across the network, identifying underperformance, abnormal operation, or potential failures. This helps improve operational visibility, reduce downtime, and support asset efficiency. - Customer Sewer Alarm (CSA): Provides alerting mechanisms in customer-facing parts of the network where issues such as blockages or overflows could lead to property flooding. It allows for early warnings before customers are affected using both digital and analog pressure data. - Burst Rising Main Detection: Assure accurate burst detection to prevent and reduce the impact of pollution from pressurised sewage mains; - Excess Water Detection: Detects excess water entering the wastewater network from sea, river, ground or misconnected rainwater, causing spills, damage and inefficiencies. The platform must be fully developed and commercially available. For clarity this means the product is not in early-stage development, not unproven, and not awaiting first deployment or first operational results. The solution must have already demonstrated successful outcomes with other water companies, preferably within the UK and particularly with other WASCs. The platform must be capable of integrating with core utility systems (e.g., SCADA, telemetry, SAP, GIS) and must meet minimum interoperability requirements to interpret data from devices and sensors currently deployed in our network.

MIEX DOC and MIEX Gold resins (polymers with magnetised components) are used at five Yorkshire Water sites in an advanced ion exchange process to disinfect and remove dissolved organic carbon (DOC) from raw water, addressing issues of colour, odour and taste.

Procurement Scope: Yorkshire Water (YWS) is seeking expressions of interest to establish a framework agreement for third-party consultancy services in Regulatory Assurance. This framework aims to ensure compliance with regulatory requirements by delivering robust, accurate, complete, and transparent performance data to Ofwat. The primary deliverables include: • Assurance of the Annual Performance Report (APR) and Periodic Review (PR). • Assurance of regulatory charges. • Ad-hoc assurance and reporting requests.

MIEX DOC and MIEX Gold resins (polymers with magnetised components) are used at Yorkshire Water sites in an advanced ion exchange process to disinfect and remove dissolved organic carbon (DOC) from raw water, addressing issues of colour, odour and taste.

Yorkshire Water has made significant investments in its cloud data platform and has established an internal data science team. The organisation is now moving into a new phase of strategic maturity, aiming to apply AI in ways that deliver measurable value across the business. AI is recognised at the executive level as a priority capability to support efficiency, resilience, and improved customer service. YW operates in a heavily regulated environment, and any use of AI must align with regulatory requirements around transparency, ethics, security, and operational reliability. There are currently two priority domains for AI (although the scope of the framework will be for any AI/ML services required at Yorkshire Water): 1. Central Control Operations • Yorkshire Water operates a real-time control room that monitors extensive telemetry across clean and wastewater networks. • Operators are overwhelmed by alarms, many of which are false positives due to manually-set thresholds (e.g. "trigger at 80% tank level" without data context). • Decision-making often relies on decades of tacit knowledge, e.g. knowing which alarms to ignore or act on. • There is a strong opportunity to apply AI in: o Alarm triaging and rationalisation o Digital twins for simulation and scenario testing o Predictive maintenance and network optimisation o Performance is heavily regulated; service outages or pollution events result in significant financial penalties - hence the need for trusted, explainable automation. 2. Customer Service Operations • Yorkshire Water serves around 5 million customers, handling thousands of customer queries and calls, often with high manual effort. • Call centre volumes spike due to changes like pricing or hosepipe bans, and many interactions (e.g. moving house) are highly repetitive and ripe for automation. • Digital self-service is limited; the website is dated and lacks tools like live chat. • There is strong interest in deploying voice bots, LLM-powered agents, and NLP models to: o Automate simple tasks o Improve customer response time o Prioritise vulnerable customers (while navigating GDPR/sentiment rules) To accelerate delivery and unlock value across the organisation, YW is establishing a framework of specialist AI service providers. The focus is on working with partners who can bring genuine AI expertise and work collaboratively with internal teams to deliver real, operationally grounded solutions. YW is seeking to develop trusted partnerships with AI specialists who can support the delivery of practical, business-focused solutions. There is a strong emphasis on collaboration, with suppliers expected to work closely with internal teams and co-develop solutions in an agile, transparent way. The organisation aims to upskill internal staff as part of any delivery, ensuring that solutions can be owned, maintained, and adapted in-house over time. Suppliers must be able to work entirely within Yorkshire Water's environment, including existing cloud infrastructure (e.g. Azure), CRM (Dynamics), and other systems. No data is permitted to leave YW's infrastructure. The framework will seek suppliers with a range of AI-related expertise, including: • AI consultancy and use case advisory • Design, integration and implementation of AI tools and systems • Data science and platform engineering • Responsible AI and compliance support • Upskilling and capability-building for internal teams Suppliers must be able to work within Yorkshire Water's existing infrastructure and data environment, and deliver in a collaborative, agile manner.

This procurement aims to establish a contract arrangement for the provision, storage, and replenishment of 300 pallets of bottled water. The objective is to meet the requirements of the Security and Emergency Measures Direction (SEMD 2024). The 300 pallets will form part of the overall solution to enable Yorkshire Water to deliver its strategy of providing alternative water supplies to 1.5% of customers by the end of AMP8. The scope of the opportunity covers the stockholding and supply of bottled water at a central location within the Yorkshire region. It also requires the timely replenishment of consumed pallets in accordance with defined Service Level Agreements. Suppliers must comply with DEFRA Emergency Planning Guidance v3 (2022), DWI AWS Guidance and SEMD regulatory requirements. They must also maintain appropriate logistics and delivery capability to ensure secure and rapid mobilisation of bottled water reserves when required. The contract will initially run for five years. Yorkshire Water may extend the contract for one further year (5+1), subject to performance and operational need. The estimated total contract value, excluding VAT, is £966,000. This equates to approximately £193,000 per annum.

The scope of this tender is for RTS software and related systems integration services. Yorkshire Water Services is undergoing a process for the transforming and enhancing of Operational Technology (OT) platforms and processes. The key focus of this procurement phase is to replace the existing Legacy Regional Telemetry System (RTS), integrate with existing business systems, associated training, and data transformation e.g. datapoints and mimics. RTS is our core Telemetry Monitoring System provided by Metasphere Ltd and is also known as the MC2000 product. This system currently provides the capability for near real time monitoring and intervention of 6500 Edge Devices, converting this data into actionable business intelligence. There are over 10,000 schematics (mimics) configured from a data base of over 275,000 data streams. Data streams are stored in a native historian and are key for YW day to day operations. This functionality ensures the safe and efficient operation of various assets, including monitoring reservoir and borehole levels, water quality readings, and pump or valve statuses across both clean and wastewater systems. The processed data is displayed in our operational control room and accessed remotely by key operational users, ensuring that our assets and processes operate efficiently, minimising risks to customers and the environment. This RTS data also is a key feed into our compliance and regulatory reporting systems.

This framework aims to provide forensic auditing of commercial contracts to identify financial inefficiencies and unlock opportunities for significant financial gains. The risk-based audits focus on ensuring contract compliance and cost assurance, identifying cost recoveries, and recommending contract improvements.

The framework includes the supply of Motors, Gearboxes and Gearmotors and the maintenance of new and existing assets across Yorkshire Water's estate.

Yorkshire Water is procuring contingent labour services through a single-lot framework. This covers the provision and management of temporary workers across IT and business functions through a Managed Service Provider (MSP) model. The supplier will be responsible for sourcing, screening, onboarding, and managing contingent workers in line with Yorkshire Water's internal policies and regulatory obligations. Services may include roles in development, infrastructure, data, security, transformation, HR, finance, and administrative support. Suppliers must provide transparent rate structures, ensure compliance with IR35 and other employment regulations, and integrate with internal workforce planning processes