Welsh Ambulance Services University NHS Trust are looking a suitably qualified and experienced organisation to partner with the Joint Commissioning Committee (JCC) and WAST and provide a comprehensive, collaborative and independent evaluation of the Clinical Model Transformation programme.
The successful bidder will have substantial experience of developing and deploying evaluation methodologies in a clinical setting, with a proven track record of evaluations, both within the UK and potentially internationally. They will also have a proven capability and track record of working collaboratively with providers in the unscheduled care sector and senior stakeholders in the health sector to produce robust evaluations that stand up to external scrutiny
The WAST Executive Director of Quality & Nursing and the JCC Director of 111Wales & Ambulance Commissioning have agreed six main components for the evaluation:-
Review Components
i. A Literature search of innovative and transformational change associated with urgent and emergency care remote assessment and ambulance sector;*
ii. Development and agreement of a robust evaluation methodology consistent with WAST's balanced scorecard and compliant with the Welsh Duty of Quality;
iii. Baselining current levels of patient safety, quality and performance intelligence;
iv. Application of the agreed methodology onto the different phases of the transformation, in particular, deployment of remote clinical screening, potential changes to call categorisation, deployment of a remote integrated care service (RICS), further development of these phases, in particular, a deepening of the transformation, after the initial step change;
v. Interim evaluation reporting at each phase; and
vi. A final comprehensive evaluation at the end of the programme
This contract is for the supply of an online symptom checker software solution for members of the public to access via the 111 Wales Website. The symptom checkers are required for public use, to aid decision making, provide self-care information and access to urgent unscheduled care.
The symptom checkers provide an alternative service to the 111 Wales telephony service and this contract will enable the symptom checkers to be based on those triage algorithms currently used by non-clinical call handlers within the 111 Wales telephony service.
The symptom checkers will enable a member of the public to answer a series of questions about their symptoms and then provide health information. Depending upon the outcome a person may for example be signposted to contact another service such as a pharmacist. The solution will also enable an end user to enter their demographic details and through integration with other 111 Wales systems enable subsequent remote clinical assessment and call back to be facilitated.
The solution is required to be accessible from the 111 Wales Website however whilst the solution will be interoperable with the 111 Wales Website the 111 Wales Website itself is out of scope of this contract.
This contract is also for the supply of professional services to enable the implementation of the solution as well as the associated licences for the software. The contract also includes the supply of ongoing support and maintenance services.
Welsh Ambulance Services University NHS TrustWalesWAC-25145