SAP Vendor Premium Engagement with SLA for Service and Support
Over the next two years WWU will be carrying out significant upgrades and migrations of its SAP Estate. During this period response times to incidents are key to achieving the schedule.
Currently WWU has SAP Product Support for Large Enterprises (PSLE).
WWU wishes to temporarily improve incident response time by including an SLA to the PSLE with SAP for the two years of the programme.
A high-security integrated software management system for security systems including access control and associated high security card readers
WWU have a number of sites across Wales and the South West and wish to improve the physical security at these sites. WWU intend to award a contract for access control systems that meet the most stringent physical and cybersecurity government standards.
The proposed systems have been approved for high-security solutions and are authorised for use on Critical National Infrastructure (CNI) sites by the National Protective Security Authority (NPSA).
The software system is Cyber Assurance of Physical Security Systems (CAPSS) Class 3 and associated card readers are Class 2
IDS is a modern enterprise scale web application which allows the user to derive and manage demand data for use in gas network analysis software.
The gas network analysis capability is one of WWU's Safety Case commitments and is used to make investment and operational decisions.
This consists of any specialist pipeline operation's that arise on an emergency basis. An
Emergency is defined as a Pipeline Service that requires an immediate response due to the
threat to the integrity of the WWU network or immediate danger to life.
It shall cover the following categories of work:
7 - 100 bar metallic gas pipeline work up to 48"
2 - 7 bar metallic and HDPE gas pipeline work up to 48"
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Below 2 bar gas pipeline work
Providers must have a large range of capabilities and materials they are capable of
supporting and have specialist equipment held in stock to support.
Must be resourced sufficiently to be able to respond to a number of simultaneous
emergencies within WWU's Gas Distribution Network. They must also be able to provide a
24 hour 365 day support for WWU's Network
Multi-vector waste stream analysis for electrolytic fuel production hubs
The Alpha phase of the Integrated Hydrogen Transport Hubs project will build on the work undertaken within the Discovery phase by continuing to develop the bespoke site selection
criteria with a view on physical deliverability. This detailed analysis will further enable the down-selection of a preferred site or sites to progress into detailed design. An engineering proposal will then be refined through engagement with statuary undertakers and permitting authorities to understand site specific constraints and risks. OEM's will be consulted to further refine CAPEX and OPEX costs associated with delivery, and propose the commercial
and regulatory operating model in preparation for a legally binding agreement. The Beta phase delivery programme will then be designed in line with proposed delivery partners and the project supply chain, based on the findings of the work completed in Alpha.
As an Operator of Essential Services (OES), Wales & West Utilities (WWU) is required to comply with the requirements of the NCSC Cyber Assessment Framework (CAF). This includes maintaining high visibility and awareness of the operational technology assets present throughout our network, the communication paths between them, and having the ability to quickly detect changes and potential vulnerabilities in this environment. With this in mind, WWU wishes to procure OT asset discovery technology that will enable better automation and insight into its OT asset estate.