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The University of Chester is tendering for its card acquiring which includes the processing, authorisation and settlement of the University's debit and credit transactions via all payment channels including customer present (Chip and PIN/contactless payments), customer not present (Mail Order / Telephone Order) and online (e-commerce). The University is seeking to develop efficient and cost-effective merchant service arrangements which will be capable of meeting future market and technological changes, and which will meet, and often exceed, user expectations. It is looking for a relationship with an organisation which it can be confident will fulfil all the University's current and future requirements.It is important that any potential acquiring partner can add value through an effective dedicated corporate support team backed up by a proactive education sector specialist Relationship Manager. Any queries regarding this Tender should be submitted through the University's e-tendering system In-Tend, https://in-tendhost.co.uk/universityofchester using the Correspondence feature. Further details are available in the tender documents. Please note the estimated total value includes the optional extension periods and is estimated to be in the range £250,000 to £750,000. The end date in this notices includes two potential extension periods. Please note the tender return date has been extended from 28th March 2024 to Friday 5th April 2024 following a clarification request. Additional information: Please note that where you may have previously registered with In-Tend, it will be necessary for you to ensure that your registration does include being registered to see opportunities for University of Chester. Registration for this site is free for suppliers. There is also Help/Guidance on how to use the supplier site on the 'Help' section at: https://in-tendhost.co.uk/universityofchester/aspx/Help (https://intendhost.co.uk/universityofchester/aspx/Help)
From £250,000
Contract value
The University of Chester is seeking tenders for a 24/7 Student Assistance Programme through the UK Open Procedure under the Public Contracts Regulations 2015 and The Public Procurement (Amendment etc.) (EU Exit) Regulations 2020.The CPV Codes fall under Schedule 2 Social and Other Specific Services, the 'Light Touch Regime', so we have advertised this voluntarily on this occasion to openly advertise this opportunity. The University of Chester is committed to providing a holistic, responsive, and proactive approach to wellbeing and mental health support for our student community. To complement our existing provision within our own Student Services department, and to ensure students have access to wellbeing and mental health support at any time (24/7, 365 days a year), the University of Chester is looking to establish a contract for the provision of both telephone and online wellbeing, counselling, and mental health support. The Service will cover all University of Chester students from enrolment to graduation, which is approximately 14,500 students. We wish to continue with this type of provision following a successful trial with a Student Assistance Programme. This service will provide confidential support for a range of matters that may impact student wellbeing and mental health and seek to resolve, manage and prevent issues where possible. Further details are available in the tender documents which are available from our In-Tend site: https://in-tendhost.co.uk/universityofchester. Please note the estimated total value includes the optional extension periods. Additional information: Please note that where you may have previously registered with In-Tend, it will be necessary for you to ensure that your registration does include being registered to see opportunities for University of Chester. Registration for this site is free for suppliers. There is also Help/Guidance on how to use the supplier site on the 'Help' section at: https://intendhost.co.uk/universityofchester/aspx/Help
£300,000
Contract value