UK Public Sector Contracts & Tenders

Providing extended booking capabilities for customers of UK rail, consumer based project to increase booking capability to a 6-month window.

The Rail Delivery Group (RDG) is seeking to procure a supplier to deliver three ongoing customer insight tracker surveys: the General Public Tracker, the Rail Demand Tracker, and the Customer Information Survey (InfoTracker). These trackers are essential for understanding public and customer perceptions of the rail industry, demand trends, and satisfaction with information provision, particularly during disruption. The appointed supplier will design and deliver robust, representative quarterly surveys, manage all fieldwork and data processing, and provide insightful analysis and regular reporting. The contract will be for two years, with an option to extend for a further three. All activities must align with PA23 procurement compliance, ensuring transparency, integrity, and data quality. Findings will support RDG’s strategic decision-making and stakeholder engagement, with outputs used internally and for external communications.

RDG are Direct awarding to Nexus Alpha. Currently, lift information is manually reported by station staff and managed through disparate systems, creating delays and inconsistencies for customers and staff. To address this, the programme will introduce automation of lift status processing and messaging through integration with the Darwin Lifts API and the Tyrell IO platform. This work will deliver the capability to: • Automate ingestion of live lift status updates from the Darwin Lifts API. • Detect and manage lift status changes automatically. • Interfaces for viewing, editing, and distributing lift data and passenger advice. • Trigger automated messaging through Tyrell IO and other connected systems. • Maintain consistent, customer-facing lift naming and advice standards across channels. The programme will engage NA to deliver functionality enabling automated ingestion, processing, and distribution of lift status and passenger advice information, leveraging existing Network Rail infrastructure (Darwin API, MuleSoft, and Citadel). This functionality must be delivered through Tyrell IO, as it is the live operational messaging platform for NRCC and TOCs.

Provision of rail operational services and information to support and update critical rail industry systems, websites and social media with up to date train service information and related services for use within the rail industry and the public. The service also deciphers and manages real-time service disruption updates 24/7 364 days a year.

TISL are Direct Awarding a contract to Nexus Alpha to improve the accuracy, timeliness, and customer clarity of lift status information provided across the rail network

Providing extended booking capabilities for customers of UK rail, consumer based project to increase booking capability to a 6-month window.