UK Public Sector Contracts & Tenders

Help us build the 360° Tenant Experience Portal We are looking to create a secure, integrated, self-service platform that would deliver our vision of seamless, transparent, and efficient services that keep customers happy and engaged, cementing our position as a trusted, go-to housing association Thirteen is seeking early discussions with suppliers capable of developing this transformational platform. Why engage with us: We have a clear vision to build future‑ready digital services that surpass the sector's traditional approach and redefine what customers can expect from housing providers We're all about real outcomes that matter to people: giving our customers the freedom to self‑serve in ways that fit their lives, resolving issues at first point of contact within the portal, and delivering a level of care and satisfaction that genuinely makes day‑to‑day life easier We work across rich integration landscape that will let your systems shine We work with robust standards: GDPR, WCAG, ISO 22458, ISO 27001/CE+ to create the conditions for a successful, secure, compliant, and innovative long‑term relationship Our aim is to shape the solution with diverse customers in mind from day one, including multilingual needs and inclusive content We're keen to hear your ideas and draw on your experience so you can help shape and influence the design from the outset What we'd like to deliver for our customers 360° Tenant Timeline: Profile, documents, interactions, appointments, and updates. Omnichannel Communication: Two-way messaging and bulk communication Smart Appointments: Real-time availability, preferred-person selection, Outlook/Teams sync. Tiered workflow (self-serve, action-required, appointment-needed) with automated routing. Support Plans: Digital plans, signatures, reviews, and recommendations. Secure Document Centre: Encrypted uploads, version control, tenancy documentation. Lettings & Sign-Up: Digital tenancy onboarding with rules-based matching. Reporting: Near-time dashboards, KPIs, and export capability Open APIs (send and receive information in near real time) Who should respond We welcome interest from suppliers with experience in developing large‑scale portals, secure integrations, and accessible solutions for the public sector, along with expertise in workflow automation, case management, and calendar or scheduling capabilities. Additionally, the supplier must demonstrate a strong capability and commitment to leveraging modern and emerging technologies, with a particular emphasis on: Embedding AI‑driven capabilities such as intelligent automation, predictive insights, and natural language processing. Maintaining a future‑focused product roadmap, showing ongoing investment in emerging technologies and continuous improvement. Ensuring all AI features are secure, ethical, and compliant with relevant regulations and standards. Commitment to a collaborative innovation partnership, including opportunities to adopt new features early. Call to Action Register your interest by providing examples of similar functionality you have delivered. Where possible, please include links or demonstrations for us to review. Email procurement@thirteengroup.co.uk

Thirteen Housing Group are currently assessing options to improve customer service and experience delivered, which may include changes to the IT systems providing housing management and related functions. As part of this assessment, we are engaging with suppliers to determine a high-level overview of potential options. We will use the outcome of the Preliminary Market Engagement to inform the most suitable route to market. Please register on the Thirteen Housing Group's In-tend procurement portal and you will be able to place a bid if and when the tender goes live. https://www.thirteengroup.co.uk/page/procurement.

SIEM/SOC Requirement Brief Thirteen are looking for a partner to design, implement, and support the implementation of a SIEM. In addition, the partner must have a 24/7 SOC (either directly or through your own partnering) which can supplement the internal Cyber Security team at Thirteen esp. during non-working hours. This is a new requirement at Thirteen and we are looking for advice and guidance inc. any pitfalls. Thirteen are in the process of a cloud migration, to reduce the on-premise footprint to as close to zero as possible. Whilst Thirteen primarily use Microsoft solutions, there are several bespoke housing solutions that would need to be included in any suggested designs. Thirteen are requiring this to be live in 2024. Please contact procurement@thirteengroup.co.uk with key details of your product and solution. We will be using this information to inform our project brief and define our requirements. It is possible that we may reach out to a few providers for further information. It is likely that we will be using the CCS DPS RM3764.3 to procure this solution.

We are currently engaging with suppliers in the market to further understand our requirements for a Contact Centre Solution Software solution to plug into our current VOIP Contact Centre Solution. We are looking to enhance our current contact centre solution. Our customers are truly at the heart of what we do here at Thirteen and we are exploring the external market to support us with our journey around striving to continually improve our colleague and customer experience to: - Deliver exceptional front line agent experiences to improve employee productivity and engagement as well continuing to strive to enhance our customers experience to create Happy Customers. - Automation of Quality Management to effectively and proactively manage QA at scale, driving quality outcomes and improving CX. - Risk & Compliance - Understand Voice and omni channel conversations to uncover the insight needed to ensure compliance is met with every interaction and to reduce any risks. - Customer Sentiment/Speech analytics to allow us to easily identify trend, failure, repeat issues and hot spots to improve the overall customer experience as well as to identify additional support/coaching requirements for agents to improve the overall customer journey. - Reports - Full suite of reports which are easily configured, exported and within standard formats. We are looking to speak with a limited number of suppliers with the aim of going out to Open Tender the end of July. The purpose of this is to build our understanding of our requirements and what is available on the market currently. Please email procurement@thirteengroup.co.uk with any key points you aware of from experience that is often missed. To take part in this potential upcoming tender please ensure that you are registered on our portal: https://in-tendhost.co.uk/thirteengroup.

Thirteen Housing Group are soon to issue a tender for our Recruitment Agency framework. Prior to doing this, we would like to hold a market engagement session via Teams to gather feedback on the proposed solution. This session will be held at 2pm on 27th March 2024. We will give a short presentation on the lots that we plan to use and how we envisage the framework working. Rather than conduct Q&A during the session, we will issue a questionnaire sent to all participants following the session, to gain thoughts and feedback; we will share answers to questions following the session. We welcome feedback from all recruitment agencies. To register your interest and receive an invite to the Teams meeting, please email procurement@thirteengroup.co.uk with the email addresses of attendees. Kind regards Procurement at Thirteen Housing Group

Thirteen Housing Group is a not-for-profit housing association and registered society under the Co-operative and Community Benefit Societies Act 2014. The group is primarily a social and affordable housing provider operating across the North East of England and Yorkshire, with core operations based in Teesside. There is a requirement for print and hybrid mail services to enable Thirteen Housing Group to communicate effectively with its customers and to meet its regulatory requirements. Print and postage are currently manged by more traditional methods and hybrid mail is required to minimise costs and create efficiencies. In order to better refine Thirteen Housing Group's requirements, we are seeking information from the market across the following areas: • Printing services • Direct mailing services • Hybrid mail services If you are interested in taking part of such market engagement, please get in touch by emailing us at: procurement@thirteengroup.co.uk. Please ensure you are registered to Thirteen's Procurement Portal to receive notification when the tender goes live. https://in-tendhost.co.uk/thirteengroup.

Following Thirteen Housing Group (THG) being named as a Strategic Partner of Homes England and being allocated £191.3m to facilitate the delivery of 3,270 affordable homes by 2028, THG are seeking to establish a four-year Strategic Partnership Contractor Framework, which seeks to procure the very best expertise available with the marketplace and appoint Contractors who will work in partnership with THG to deliver on this strategically important programme over the next 4 years (2023-2027). We wish to develop depth and breadth in capability within our supply chain and to support that objective we will be letting the framework based on following regional lots: • Lot 1 (North-East of England) • Lot 2 (Yorkshire and the Humber) Prior to the release of the Invitation to Tender (ITT), THG are hosting two Market Engagement sessions at the following locations: • Thursday 24th November 2022 at 10am - 12 noon at the Riverside Stadium, Middlesborough, TS3 6RS • Wednesday 30th November 2022 at 11am - 1pm at the John Smith's Stadium, Huddersfield, HD1 6PX The Market Engagement sessions will give potential bidders the opportunity to meet with key members of Thirteen Development team, who will be responsible for the Framework and hear about the potential pipeline of works. The sessions will also outline how the Framework will be structured both in terms of the procurement process and in its operation. Please register your interest, confirming which event you would like to attend and provide the names of those attending by emailing mark.rochester@thirteengroup.co.uk

Following Thirteen Housing Group (THG) being named as a Strategic Partner of Homes England and being allocated £191.3m to facilitate the delivery of 3,270 affordable homes by 2028, THG are seeking to establish a four-year Strategic Partnership Contractor Framework, which seeks to procure the very best expertise available with the marketplace and appoint Contractors who will work in partnership with THG to deliver on this strategically important programme over the next 4 years (2023-2027). We wish to develop depth and breadth in capability within our supply chain and to support that objective we will be letting the framework based on following regional lots: • Lot 1 (North-East of England) • Lot 2 (Yorkshire and the Humber) Prior to the release of the Invitation to Tender (ITT), THG are hosting two Market Engagement sessions at the following locations: • Thursday 24th November 2022 at 10am - 12 noon at the Riverside Stadium, Middlesborough, TS3 6RS • Wednesday 30th November 2022 at 10am - 12 noon at the John Smith's Stadium, Huddersfield, HD1 6PX The Market Engagement sessions will give potential bidders the opportunity to meet with key members of Thirteen Development team, who will be responsible for the Framework and hear about the potential pipeline of works. The sessions will also outline how the Framework will be structured both in terms of the procurement process and in its operation. Please register your interest, confirming which event you would like to attend and provide the names of those attending by emailing mark.rochester@thirteengroup.co.uk

Energy consultancy services for Gas and Electric for both land lord supply for domestic properties and for commercial properties

Kennedy Gardens consists of 3nr. high-rise blocks in Billingham, Stockton-on-Tees. The scope of works includes internal and external remedial and refurbishment works.

This is a sheltered accommodation scheme in Hartlepool consisting of 9nr blocks of flats and a central community centre. The scope of works includes extensive refurbishment and upgrade works. The community centre is going to receive a new office configuration and upgraded communal facilities.

This is a sheltered accommodation scheme in Hull. The scope of works is going to include component replacement works to flats and full communal area refurbishment inclusive of full mechanical and electrical upgrade

Beechfield Court in Middlesbrough is an extra care scheme and the project scope includes M&E works to communal areas and the plant room. The works also include door entry system and new CCTV to be installed and linked back to HQ. A suitable cable will be installed for future warden control, with dedicated cupboards to be created to house this equipment. Any areas disrupted during the works are to be replaced and made good accordingly.

Provision of works to fulfil Thirteen Housing Group's capital investment plan including component replacement works and works to a design specification

Beechfield Court in Middlesbrough is an extra care scheme and the project scope includes M&E works to communal areas and the plant room. The works also include door entry system and new CCTV to be installed and linked back to HQ. A suitable cable will be installed for future warden control, with dedicated cupboards to be created to house this equipment. Any areas disrupted during the works are to be replaced and made good accordingly.

Thirteen Housing Group are reviewing options to implement a modern housing management solution.

THG require a suitably qualified Contractor to carry out the asbestos removal of licensed and non-licensed asbestos materials, as directed, within the buildings, in accordance with all relevant legislation and codes of practice.

This is a general needs block of flats but with conservation status in Hull. The scope of the project is going to include external refurbishment and remedial works as well as internal refurbishment and upgrade works to the communal areas and to the flats.

Component replacement works to properties on Marfleet North (Hull) and surrounding areas