housing contracts

Help us build the 360° Tenant Experience Portal We are looking to create a secure, integrated, self-service platform that would deliver our vision of seamless, transparent, and efficient services that keep customers happy and engaged, cementing our position as a trusted, go-to housing association Thirteen is seeking early discussions with suppliers capable of developing this transformational platform. Why engage with us: We have a clear vision to build future‑ready digital services that surpass the sector's traditional approach and redefine what customers can expect from housing providers We're all about real outcomes that matter to people: giving our customers the freedom to self‑serve in ways that fit their lives, resolving issues at first point of contact within the portal, and delivering a level of care and satisfaction that genuinely makes day‑to‑day life easier We work across rich integration landscape that will let your systems shine We work with robust standards: GDPR, WCAG, ISO 22458, ISO 27001/CE+ to create the conditions for a successful, secure, compliant, and innovative long‑term relationship Our aim is to shape the solution with diverse customers in mind from day one, including multilingual needs and inclusive content We're keen to hear your ideas and draw on your experience so you can help shape and influence the design from the outset What we'd like to deliver for our customers 360° Tenant Timeline: Profile, documents, interactions, appointments, and updates. Omnichannel Communication: Two-way messaging and bulk communication Smart Appointments: Real-time availability, preferred-person selection, Outlook/Teams sync. Tiered workflow (self-serve, action-required, appointment-needed) with automated routing. Support Plans: Digital plans, signatures, reviews, and recommendations. Secure Document Centre: Encrypted uploads, version control, tenancy documentation. Lettings & Sign-Up: Digital tenancy onboarding with rules-based matching. Reporting: Near-time dashboards, KPIs, and export capability Open APIs (send and receive information in near real time) Who should respond We welcome interest from suppliers with experience in developing large‑scale portals, secure integrations, and accessible solutions for the public sector, along with expertise in workflow automation, case management, and calendar or scheduling capabilities. Additionally, the supplier must demonstrate a strong capability and commitment to leveraging modern and emerging technologies, with a particular emphasis on: Embedding AI‑driven capabilities such as intelligent automation, predictive insights, and natural language processing. Maintaining a future‑focused product roadmap, showing ongoing investment in emerging technologies and continuous improvement. Ensuring all AI features are secure, ethical, and compliant with relevant regulations and standards. Commitment to a collaborative innovation partnership, including opportunities to adopt new features early. Call to Action Register your interest by providing examples of similar functionality you have delivered. Where possible, please include links or demonstrations for us to review. Email procurement@thirteengroup.co.uk

At Thirteen, we've been working to help improve the lives of people in our neighbourhoods for years. We provide our customers with homes, support and opportunities to grow. We own and manage 35,000 properties across the North East and Yorkshire and offer a home for life, providing housing and support services. We're here for anyone who needs a home and a helping hand too. We're the largest housing provider in the North East of England, and amongst the biggest 25 nationally, but we remain locally responsive. We work hard to support communities in the places we have homes to help address the social, economic and environmental issues that matter to our customers and partners. Further information is available on the Group's website www.thirteengroup.co.uk Thirteen Housing Group Limited (THG) are looking to improve their waste management services and environmental footprint. As part of our strategy, we have opened our first Thirteen Recycling Centre (TRC) based in Billingham to manage waste being disposed from services carried out within the north and west of the business area and we are currently working towards opening a second centre within the Middlesbrough area to cover waste being disposed of from within the south of the business area. We also have properties based outside the Tees Valley so it is likely that future requirements could arise beyond this area. Additional information: Please register your organisation on the following procurement portal :- https://in-tendhost.co.uk/thirteengroup Express and interest and download the documents. Is a Recurrent Procurement Type? : No

At Thirteen, we've been working to help improve the lives of people in our neighbourhoods for years. We provide our customers with homes, support and opportunities to grow. We own and manage 35,000 properties across the North East and Yorkshire and offer a home for life, providing housing and support services. We're here for anyone who needs a home and a helping hand too. We're the largest housing provider in the North East of England, and amongst the biggest 25 nationally, but we remain locally responsive. We work hard to support communities in the places we have homes to help address the social, economic and environmental issues that matter to our customers and partners. Further information is available on the Group's website www.thirteengroup.co.uk This tender is for services required (hereinafter "the Service") to Thirteen Housing Group Limited a registered community and benefit society under number 7522 whose registered office is at Hudson Quay, Windward Way, Middlesbrough, TS2 1QG The purpose of this DPS is to provide all interested parties with the opportunity to request to join the dynamic purchasing system (DPS) covering training providers to be able to deliver external training needed for Thirteen colleagues, either as a bespoke training solution or to keep colleagues legal, safe and compliant. Additional information: Please register your organisation on the following procurement portal :- https://in-tendhost.co.uk/thirteengroup To view and download the documents please select `Express an interest` Is a Recurrent Procurement Type? : No

At Thirteen, we’ve been working to help improve the lives of people in our neighbourhoods for years. We provide our customers with homes, support and opportunities to grow.We own and manage 35,000 properties across the North East and Yorkshire and offer a home for life, providing housing and support services. We’re here for anyone who needs a home and a helping hand too. We’re the largest housing provider in the North East of England, and amongst the biggest 25 nationally, but we remain locally responsive. We work hard to support communities in the places we have homes to help address the social, economic and environmental issues that matter to our customers and partners.Further information is available on the Group’s website www.thirteengroup.co.ukThis tender is for services required (hereinafter "the Service") to Thirteen Housing Group Limited a registered community and benefit society under number 7522 whose registered office is at Hudson Quay, Windward Way, Middlesbrough

At Thirteen, we've been working to help improve the lives of people in our neighbourhoods for years. We provide our customers with homes, support and opportunities to grow. We own and manage 35,000 properties across the North East and Yorkshire and offer a home for life, providing housing and support services. We're here for anyone who needs a home and a helping hand too. We're the largest housing provider in the North East of England, and amongst the biggest 25 nationally, but we remain locally responsive. We work hard to support communities in the places we have homes to help address the social, economic and environmental issues that matter to our customers and partners. Further information is available on the Group's website www.thirteengroup.co.uk Thirteen have a requirement for short/medium term delivery of the services and works detailed in the categories below and require a quicker more efficient way to engage with the market to deliver these requirements. The development of this Dynamic Purchasing System (DPS) will allow Thirteen to be able to respond to these requirements in a much more structured and transparent way and to ensure that we able to demonstrate our commitment to SME's and the local market. Additional information: Further information about the opportunity can be found on our supplier portal Those wishing to take part are invited to `Express Interest` to gain access to the electronic documentation and then `Opt in` to submit a bid. https://in-tendhost.co.uk/thirteengroup Is a Recurrent Procurement Type? : No

At Thirteen, we've been working to help improve the lives of people in our neighbourhoods for years. We provide our customers with homes, support and opportunities to grow. We own and manage 35,000 properties across the North East and Yorkshire and offer a home for life, providing housing and support services. We're here for anyone who needs a home and a helping hand too. We're the largest housing provider in the North East of England, and amongst the biggest 25 nationally, but we remain locally responsive. We work hard to support communities in the places we have homes to help address the social, economic and environmental issues that matter to our customers and partners. Further information is available on the Group's website www.thirteengroup.co.uk Thirteen have a requirement for short/medium term delivery of the services and works detailed in the categories in the documents supplied with this DPS and require a quicker more efficient way to engage with the market to deliver these requirements. The development of this Dynamic Purchasing System (DPS) will allow Thirteen to be able to respond to these requirements in a much more structured and transparent way and to ensure that we able to demonstrate our commitment to SME's and the local market. Additional information: Further information about the opportunity can be found on our supplier portal Those wishing to take part are invited to `Express Interest` to gain access to the electronic documentation and then `Opt in` to submit a bid. https://in-tendhost.co.uk/thirteengroup Is a Recurrent Procurement Type? : No

At Thirteen, we've been working to help improve the lives of people in our neighbourhoods for years. We provide our customers with homes, support and opportunities to grow. We own and manage 35,000 properties across the North East and Yorkshire and offer a home for life, providing housing and support services. We're here for anyone who needs a home and a helping hand too. We're the largest housing provider in the North East of England, and amongst the biggest 25 nationally, but we remain locally responsive. We work hard to support communities in the places we have homes to help address the social, economic and environmental issues that matter to our customers and partners. Further information is available on the Group's website www.thirteengroup.co.uk Thirteen have a requirement for short/medium term delivery of the services and works detailed in the categories in the documents supplied with this DPS and require a quicker more efficient way to engage with the market to deliver these requirements. The development of this Dynamic Purchasing System (DPS) will allow Thirteen to be able to respond to these requirements in a much more structured and transparent way and to ensure that we able to demonstrate our commitment to SME's and the local market. Additional information: Further information about the opportunity can be found on our supplier portal Those wishing to take part are invited to `Express Interest` to gain access to the electronic documentation and then `Opt in` to submit a bid. https://in-tendhost.co.uk/thirteengroup Is a Recurrent Procurement Type? : No

At Thirteen, we've been working to help improve the lives of people in our neighbourhoods for years. We provide our customers with homes, support and opportunities to grow. We own and manage 35,000 properties across the North East and Yorkshire and offer a home for life, providing housing and support services. We're here for anyone who needs a home and a helping hand too. We're the largest housing provider in the North East of England, and amongst the biggest 25 nationally, but we remain locally responsive. We work hard to support communities in the places we have homes to help address the social, economic and environmental issues that matter to our customers and partners. Further information is available on the Group's website www.thirteengroup.co.uk Thirteen have a requirement for short/medium term delivery of the services and works detailed in the categories in the documents supplied with this DPS and require a quicker more efficient way to engage with the market to deliver these requirements. The development of this Dynamic Purchasing System (DPS) will allow Thirteen to be able to respond to these requirements in a much more structured and transparent way and to ensure that we able to demonstrate our commitment to SME's and the local market. Additional information: Further information about the opportunity can be found on our supplier portal Those wishing to take part are invited to `Express Interest` to gain access to the electronic documentation and then `Opt in` to submit a bid. https://in-tendhost.co.uk/thirteengroup Is a Recurrent Procurement Type? : No

Thirteen have a requirement for short/medium term delivery of the services and works detailed in the categories below and require a quicker more efficient way to engage with the market to deliver these requirements. The development of this Dynamic Purchasing System (DPS) will allow Thirteen to be able to respond to these requirements in a much more structured and transparent way and to ensure that we able to demonstrate our commitment to SME’s and the local market.