UK Public Sector Contracts & Tenders

The Salvation Army would like to invite you to express interest in participating as a key partner in our bid for the Support for Victims of Modern Slavery (SVMS) contract, Delivery of the contract, which has been commissioned by the Home Office, is anticipated to commence in Spring 2027. SVMS will support and empower survivors of Modern Slavery in their recovery journey, building independence and resilience. Services will work alongside wider state support to assist survivors to access support, including safe accommodation, psychological and physical health and wellbeing services, legal advice and community support. Assistance is then provided in a survivor's move-on, which may include safe return to their country of origin. Upon leaving the Service, Service Users have achieved a sustainable level of independence and resilience or are connected to wider state services and on a longer-term recovery pathway that promotes independence and addresses any ongoing needs. Building upon our work in the current Modern Slavery Victim Care Contract, we are committed to delivering outstanding and compassionate services, which deliver the best outcomes and support for survivors. We now seek expressions of interest from partners who can deliver: Accommodation Support Work Accommodation, with associated Support Work Other Specialist Support Please complete and submit the attached EOI Reply Form by the deadline of 31st March 2025.

The Salvation Army is seeking expressions of interest from established providers for the provision of comprehensive fulfilment services to support our fundraising campaigns. Scope of Services We require a partner capable of delivering the following core services to high standards: • Postal Response Handling: Receive, sort, and process up to 30,000 donations per day, including all payment types (cash, credit/debit cards, cheques). • Financial Processing: Ensure all donations are processed and banked within strict timeframes (non-cash within 1 day, cash within 2 days). • Banking Accuracy: Achieve 100% accuracy in banking and processing of credit/debit card donations. • Data Processing & Downloads: Provide accurate banking data and images by noon on day 3, with daily downloads available via secure platforms. • Secure Banking Collection: Daily collections during campaign peaks, with flexibility based on volume. • Exception & Query Handling: Timely management of whitemail, query letters, and exception items, with daily returns and fulfilment within 3 business days. • Reporting: Deliver accurate campaign, media, and finance reports daily and weekly as required. • Archiving: Secure storage of hard copies of processed response forms in line with our archiving requirements. • Client Query Handling: Respond to all queries within 24 hours, with prompt handling of emails and calls. • Account & Project Management: Provide daily updates, weekly project calls, and end-of-campaign reviews, ensuring transparent communication and invoicing. • Telephone Response Handling: Answer all calls live, maintain high data and donation processing accuracy, and provide call recordings as specified. • Campaign Set-Up & Management: Adhere to agreed procedures and supporter care protocols. Service Level Expectations Providers must demonstrate the ability to meet or exceed the following targets: • Daily processing and reporting deadlines • Minimum 99% data accuracy • 100% accuracy in donation processing and query letter fulfilment • Rapid response times for client queries and call-backs • Secure handling and transfer of sensitive data and images Who Should Apply: We invite expressions of interest from established fulfilment service providers with proven experience in high-volume donation processing, secure data management, and campaign support for charitable organisations.