We have kickstarted a large programme to understand the existing challenges and opportunities. The key findings of the current state assessment are:
Contract Management & Optimisation: Multiple contracts providing similar services creates several challenges including, increased costs and overheads.
Duplication of Services: Overlapping services (especially telephone payments and direct debits) lead to administrative complexity and unnecessary costs (economies of scale).
Inconsistent Customer Experience: Customers from different parts of the merged organisation face varied payment options, leading to confusion and potential dis-satisfaction.
Gap in Services: With closure of banks and post offices, local convenient options for customers to pay (pay point), alternatives to minimise handling of cash (card machines) etc.
Technical Inefficiency: Managing multiple systems creates increased complexity for our technical teams within Technology & Finance.
As a result, the group have set out key justifications which revolve around implementing a single enterprise-wide solution for Payments and Collections
Offers the opportunity to reduce the technical complexity and contractual challenges resulting from several solutions across Payments & Collections.
Improves Customer Experience by centralising Collections through a single solution providing all Customers a single view.
Potential to improve collection routes available to customers in a changing banking environment.
Improves group's ability to report and track insights enabling wider recovery strategy improvements.
Simplifies internal Business Processes and business adoption activities because of a single-solution focus.
The Riverside Group are looking to tender for PPE and Workwear.
This will be for national cover.
Lot 1 - PPE
Lot 2 - Workwear
We want to have the abiity to order bith direct from suppliers and through the merchants that are located nationally across England.
TRG requires structural, repair and associated works at Kendal Close. The specification is currently being prepared and it is anticipated that the tender will be issued in November 2025.
The provision (implementation and ongoing support) of Contact Centre Software solution, potentially to include Workforce Management capabilities.
A 5+ year contract is currently desired with an estimated value of approximately £2.5 million.
The provision of an electronic payment solution to effectively process and manage payments made via multiple channels and stakeholder groups.
Desired contract length is to be determined.
The provision (implementation and ongoing run) of Software-Defined Wide Area Network (SD-WAN) Services.
A 12 month (approx) phased implementation is thought likely with this driving a November 26 contract commencement, 12 months ahead of current contract expiry.
A minimum 5 year contract is currently desired, currently estimated value of £3 million.
TRG are seeking contractors to deliver the service, maintenance and repairs of the commercial boilers across out stock. We are also asking contractors to produce annual stock condition surveys of the boilers to allow TRG to produce boiler replacement programme. This was requested for the incumbent contractors however the quality of the reports were inconsistent and lacking detail. TRG will produce a standard reporting template for the tender this time around for consistency with suppliers.
The tender seeks the appointment of a contractor to replace two lifts at Kelson House, Stewart Street, Isle of Dogs London. These will be traction type, firefighting enabled lifts from a specification produced by Frankham Consultancy Group, who will also act as principal designer.
Contract for the Servicing, Repair and Maintenance of Renewable Energy equipment across Riverside Group stock nationally, including Solar PV, Heat Pumps, Solar PV etc.
Servicing, Repair and Maintenance of the following, across the Riverside Group stock throughout the UK -
Auto Doors, Gates and Barriers, Access Control (fob), Door Entry/Intercom systems, CCTV/Aerials/Intruder Alarms/Communal IRS Television/Satellite Systems
The contract will split into regions.
The Riverside Group will be seeking suitable qualified providers for Consultancy Services. This will include various workstreams/disciplines to assist our Development, Regeneration and Asset teams in delivering a range of projects relating to new build and existing stock. The proposed agreement will split by discipline and geographical lots to ensure sufficient coverage across the Riverside stock portfolio
The Riverside Group will be seeking suitable qualified and resourced providers for Grounds Maintenance Services including tree works and specialist services such as the treatment of Japanese knotweed. The proposed agreement will split into geographical lots to ensure sufficient coverage across the Riverside stock portfolio.
The Riverside Group will be seeking suitable qualified providers for the replacement of existing analogue telecare or warden call systems across their housing stock.
TRG have a requirement to procure a solution for minor/ad hocs works across numerous trades and regions. There has been several occasions where urgent works (rising from a complaint) are needed and we do not have time for a full tender process, resulting in direct awards and creating new supplier.
Procurement have identified this need and are working with group wide stakeholders to identify the problem areas and regions to create a ?contractor works? framework. This will give TRG the ability to call off via trade via region for urgent works compliantly using NATFED Schedule of Rates, hopefully reducing the amount of complaints and new supplier set ups.
Data is provided to show number of jobs by trade by region to give indicative values.
TRG are using this as an expression of interest to invite contractors to a virtual bidders day to discuss the process and answer any questions you may have.
This is NOT a live opportunity yet and this is only a pipeline notice for INFORMATION ONLY.
In the coming months, The Riverside Group(TRG) will be going to tender for suitable and competent contractors for the Whole House framework. The Framework will include works to external fabric, Internal components and works to Communal spaces. TRG intends to split this into regional lots which it is currently reviewing internally.
A pre-market engagement exercise is likely to be the next stage for this procurement which we anticipate to be issued in between October and December 2025, a separate notice will be issued when this stage is live with instructions of where to find relevant documents and details. To ensure you are easily able to access all document, please register on Riverside's E-Tendering portal known as In-Tend using the link below:
https://in-tendhost.co.uk/theriversidegroup
***NO FURTHER DETAILS ARE AVAILABLE AT PRESENT OTHER THAN THE DETAILS IN THIS NOTICE. TRG ARE CURRENTLY PREPARING AND REVIEWING ALL REQUIREMENTS UNDER THIS FRAMEWORK***