UK Public Sector Contracts & Tenders

The Contractor shall carry out Grounds Maintenance works to police stations, VRI suites (formerly Family Protection Units), empty Police houses, Beat and Police Offices, Single Quarters and Radio Mast sites within the locations as specified. The Contractor is to provide the correct machinery/equipment/transport to undertake the specified works at the required frequencies.

Specialist Data Storage Transformation Project

Hampshire and Isle of Wight Constabulary and Thames Valley Police (The Authority) are preparing a scope of requirements for the supply of a Contact Centre as a Service (CCaaS) platform to serve the needs of the Contact Management department that services both forces. The desired business outcome is; To improve the efficiency & effectiveness of all of our contact channels, in a way which will enhance both the CX & UX whilst delivering the following objectives: • Increased self-service options for the public • Improved, more intuitive call routing Increased insight on our demand including abandoned / failed contact • Reduced handle time for voice and digital • Improved information capture and data quality The requirements for the supply of this system will cover the following; • Inbound Voice Routing (IVR) • Automatic Call Distribution (ACD) • Digital Interaction Routing (DIR) • Workforce Engagement Monitoring (WEM) • Pre-Packaged Applications • Applications & Native Communications Connectivity • Outbound Voice Calling • Customer Self-Service Automation • Data Retention, Review & Disposal (RRD) • Artificial Intelligence (AI) • Large Language Model (LLM) Note: The scope for this PME is for the procurement of a CCaaS solution however there are future planned phases that will involve the procurement of new platforms to replace the existing Customer Relationship Management (CRM), Contact Management Platform (CMP) & Command & Control (C&C) functions.

Hampshire and Isle of Wight Constabulary and Thames Valley Police (The Authority) are preparing a scope of requirements for the supply of a Contact Centre as a Service (CCaaS) platform to serve the needs of the Contact Management department that services both forces. The desired business outcome is; To improve the efficiency & effectiveness of all of our contact channels, in a way which will enhance both the CX & UX whilst delivering the following objectives: • Increased self-service options for the public • Improved, more intuitive call routing Increased insight on our demand including abandoned / failed contact • Reduced handle time for voice and digital • Improved information capture and data quality The requirements for the supply of this system will cover the following; • Inbound Voice Routing (IVR) • Automatic Call Distribution (ACD) • Digital Interaction Routing (DIR) • Workforce Engagement Monitoring (WEM) • Pre-Packaged Applications • Applications & Native Communications Connectivity • Outbound Voice Calling • Customer Self-Service Automation • Data Retention, Review & Disposal (RRD) • Artificial Intelligence (AI) • Large Language Model (LLM) Note: The scope for this PME is for the procurement of a CCaaS solution however there are future planned phases that will involve the procurement of new platforms to replace the existing Customer Relationship Management (CRM), Contact Management Platform (CMP) & Command & Control (C&C) functions.

Thames Valley Police and Hampshire and Isle of Wight Constabulary (the Authority) are in the process of defining the scope of requirements for the supply of a Workforce Management Solution. In support of this engagement, the Authority requests information regarding standalone Speech and Text Analytics solutions, as well as integrated approaches combining these capabilities, to ensure the effective delivery of services within the Contact Management department across both forces.

Pre-Market Engagement (PME) Background Thames valley Police (TVP) is the largest non-metropolitan police force in the country and polices the counties of Oxfordshire, Berkshire and Buckinghamshire. It also provides services to a number of other forces under collaborative arrangements. The force employs nearly 10,000 officers and staff. TVP, like so many organisations, is looking to improve the quality and efficiency of the services that the People and Financial Directorates and the Tasking & Resilience department (our Enabling Services) provide to the Force and their wider stakeholder requirements. The Enabling Services are therefore looking to transform the quality of the services it provides in terms of ensuring an excellent customer experience whilst also creating much greater insights to allow the Force to make better decisions. This is all against the backdrop of needing to reduce non-value-added costs and so deliver cashable savings to the Force. The Force are looking to appoint by competitive process a strategic partner who can ensure we use our current systems to deliver on our ambitions. Work to date has identified 3 essential first stage requirements. • the implementation of a Transactional service centre • Experience in building change programmes alongside the implementation of an integrated IT solution incorporating ITSM, CRM (incl CMDM) and Agentic AI and a single customer front end portal. • The ability for improved decision making by ensuring that there is appropriate and accurate data/information available at the time required in a format to support decision makers. • We are looking to appoint a strategic partner capable of delivering not just short-term change but to change the capabilities and culture of the organisation to ensure that continuous improvement becomes a core skill. This will mean that the Force's Enabling Services can manage change as an evolutionary internal process and not need to engage external consultancy support in the future. This will include a set of clear and achievable recommendations as to changes in the structure and delivery mechanisms for change management process and management within the Force. Customer focus and Data maturity sit alongside efficiency. Followed by a Stage 2 Data Integration (this will be based upon the CMDB integration system. Budget for the entire project across all phases will be in the region of £4m-£5m.

Pre-Market Engagement (PME) Background Thames valley Police (TVP) is the largest non-metropolitan police force in the country and polices the counties of Oxfordshire, Berkshire and Buckinghamshire. It also provides services to a number of other forces under collaborative arrangements. The force employs nearly 10,000 officers and staff. TVP, like so many organisations, is looking to improve the quality and efficiency of the services that the People and Financial Directorates and the Tasking & Resilience department (our Enabling Services) provide to the Force and their wider stakeholder requirements. The Enabling Services are therefore looking to transform the quality of the services it provides in terms of ensuring an excellent customer experience whilst also creating much greater insights to allow the Force to make better decisions. This is all against the backdrop of needing to reduce non-value-added costs and so deliver cashable savings to the Force. The Force are looking to appoint by competitive process a strategic partner who can ensure we use our current systems to deliver on our ambitions. Work to date has identified 3 essential first stage requirements. • the implementation of a Transactional service centre • Experience in building change programmes alongside the implementation of an integrated IT solution incorporating ITSM, CRM (incl CMDM) and Agentic AI and a single customer front end portal. • The ability for improved decision making by ensuring that there is appropriate and accurate data/information available at the time required in a format to support decision makers. • We are looking to appoint a strategic partner capable of delivering not just short-term change but to change the capabilities and culture of the organisation to ensure that continuous improvement becomes a core skill. This will mean that the Force's Enabling Services can manage change as an evolutionary internal process and not need to engage external consultancy support in the future. This will include a set of clear and achievable recommendations as to changes in the structure and delivery mechanisms for change management process and management within the Force. Customer focus and Data maturity sit alongside efficiency. Followed by a Stage 2 Data Integration (this will be based upon the CMDB integration system. Budget for the entire project across all phases will be in the region of £4m-£5m.

HIOWC & TVP is seeking indicative pricing, licensing models, and commercial options for modern Computer-Aided Dispatch (CAD) platforms. This PME will inform a potential future procurement exercise. Please see the attached document for further information and instruction.

HIOWC & TVP is seeking indicative pricing, licensing models, and commercial options for modern Computer-Aided Dispatch (CAD) platforms. This PME will inform a potential future procurement exercise. Please see the attached document for further information and instruction.

HIOWC & TVP is seeking indicative pricing, licensing models, and commercial options for modern Computer-Aided Dispatch (CAD) platforms. This PME will inform a potential future procurement exercise. Please see the attached document for further information and instruction. Please submit responses by the closing date to the following address: procurementict@thamesvalley.police.uk

HIOWC & TVP is seeking information from qualified suppliers regarding the provision of a Customer Relationship Management (CRM) system that will integrate with a new Contact Centre as a Service (CCaaS) platform currently being procured for our Police Control Room and Contact Centre environments. Please see the attached document for further information and instruction Please submit responses by the closing date to the following address: procurementict@thamesvalley.police.uk

HIOWC & TVP is seeking information from qualified suppliers regarding the provision of a Customer Relationship Management (CRM) system that will integrate with a new Contact Centre as a Service (CCaaS) platform currently being procured for our Police Control Room and Contact Centre environments. Please see the attached document for further information and instruction

HIOWC & TVP is seeking information from qualified suppliers regarding the provision of a Customer Relationship Management (CRM) system that will integrate with a new Contact Centre as a Service (CCaaS) platform currently being procured for our Police Control Room and Contact Centre environments. Please see the attached document for further information and instruction

Thames Valley Police (TVP) and Hampshire and Isle of Wight Constabulary (HIOWC) together The Authority, are seeking expressions of interest to gain further knowledge and understanding of the hardware and supporting software solutions available in the marketplace for electronic asset storage and control management cabinets. We require a modular and scalable asset management system that will offer intelligent control, administration, and documentation of our assets. The installation of the hardware will be across the Southeast region.

Thames Valley Police are interested in suppliers who can provide a dashboard camera solution for their police vehicles.

Thames valley Police are interested in suppliers who can provide a storage area network solution

Thames Valley Police are currently looking at Workforce Management (WFM) Software Solutions for Contact Management employees and would like to invite Suppliers to provide details of the WFM solutions they offer, by completing the attached questionnaire. Interested parties should submit completed questionnaires to david.richings@thamesvalley.police.uk with the subject title: TVP00950 Workforce Management Software Questionnaire, no later than 28/02/2025

Amended due publication date notification; This notice is placed as a Prior Information Notice (PIN) to inform the market of Thames Valley Police's intention to recommission Custodial Healthcare Services for 2025 & beyond. We will be seeking to understand the level & range of service provider interest in delivering these services & seeking providers who have the capability & capacity to deliver a resilient evolving service. The service shall provide fully qualified, trained & competent Healthcare Professionals embedded 24/7/365(6) in the 6 main Custody Suites in the TVP area to assess, treat & signpost Detained Persons (DPs) to ensure fitness for detention, interview, charging, with full live Clinical Oversight & consideration of a multi skilled workforce. The service needs to be reactive to short notice operational needs as well as proactive to longer term strategies, needing to fully integrate with NHS (L&D), Social Care & Voluntary Sector providers of health & social support, managing interconnected relationships & pathways. Previously published notice on the Find a Tender service: https://www.find-tender.service.gov.uk/Notice/008594-2024 Future opportunity Custodial Healthcare Services Thames Valley Police F01: Prior information notice Prior information only Notice reference: 2024/S 000-008594 Published: 18 March 2024, 10:57am

Thames Valley Police and Hampshire Constabulary as the authority is looking for a hardware deployment partner to support the configuration and roll out of our hardware devices to front line officers across Oxfordshire, Buckinghamshire, Berkshire, Hampshire and the Isle of Wight.