UK Public Sector Contracts & Tenders

The provision of SIMs for EMR staff Mobile devices and tablets, the On-Train WiFi services for EMR customers, and sundry mobile computing devices without access to WiFi. Aims To enable customers to access the internet via on train WiFi To provide EMR staff with voice and data services for mobile devices Consolidation of multiple contracts Management of SIMs via a single online portal Ensure Network coverage across the EMR rail network Flexibility to move between mobile network operators Provide excellent customer service to EMR customers and staff Ensure value for money

Services Required This contract is made up of a variety of services which are dependent on the size, scale and staffing levels of each station. Services included as part of the contract include, collection and banking of cash/cheque bags, delivery of change, collection of waste tickets, ticket vending machine replenishment, basic troubleshooting of ticket machines, delivery of cash and documents and management services associated with day-to-day operations. Ticket Office Services • Collection of cash/Cheque bags • Secure transit and banking of collected cash and cheques. • Collection of document bags 'Secure Packages' from ticket offices • Delivery of change such as smaller notes and coins. • Collection and movement of waste tickets for central disposal. • Daily reporting Ticket Vending Machine (TVM) Services • Collection of cash from Scheidt & Bachmann TVM's • Secure transit and banking of collected cash. • Topping up of change in TVMs • Fingertip Maintenance to troubleshoot basic technical and operational issues at machines e.g. basic resets, removals of coin and ticket jams, reporting of issues to a central help desk. • Replenishment of train ticket stock • Daily reporting Car Park Machines • Collection of cash from Flowbird Parking Machines • Secure transit and banking of collected cash. • Fingertip Maintenance to troubleshoot basic technical and operational issues at machines and reporting of issues to a central helpdesk. • Replenishment of ticket stock • Daily reporting Cammax Smart Kiosks • Fingertip Maintenance to troubleshoot basic technical and operational issues at machines and reporting of issues to a central helpdesk. • Replenishment of paper roll ticket stock

Transport UK (Operations) Limited ("Transport UK") (formerly known as Abellio Transport Holdings Limited) is dedicated to offering safer, more reliable and easier rail journeys. A leading transport operating group, Transport UK focuses on transforming the industry and working with partners to offer a more convenient and better service to make people's lives easier. Transport UK runs train operators East Midlands Railway and West Midlands Railway (including its sub-brand, London Northwestern Railway), as well as the MerseyRail concession in a 50:50 joint venture with Serco. It operates Transport UK London Bus services with 700 buses on over 47 London routes, has recently invested in a major new depot and will shortly introduce electric buses on a number of its routes. Midlands Limited is pleased and proud to be the operator of EMR. It's our vision to drive the East Midlands towards a brighter future, working in partnership to connect cities, support communities and create easier journeys for everyone. EMR operates 21x Class 360 Electric Multiple Units between Corby and London St Pancras. The fleet is maintained at Bedford Cauldwell Depot; heavy maintenance, and a forthcoming fleet refurbishment, will be undertake at Siemens' depot at Northampton Kings Heath - Therefore, the units will require movement to and from Kings Heath for these maintenance events. The Class 360s are a 4 car EMU, built by Siemens under the Desiro Classic series of trains. They are fitted with Dellner 12 couplers at a height of 925mm above Rail level. Braking is available through the electrical head via either PWM signal or 3 step braking with enhanced emergency braking. Suppliers are requested to provide EMR with a proposal for the movement of Class 360 units between Kettering Depot Sidings and Northampton Kings Heath Depot. Additionally, we require the option for collection/delivery between Northampton Kings Heath Depot and Cricklewood A-E sidings. EMR recognises that markets and businesses are changing at an ever-increasing pace. The requirements detailed in this document are, therefore, the minimum acceptable to EMR and the Supplier should consider where they are capable of development of services within their offer in order to meet EMR's requirements. Aims In delivering this contract, EMR requires the Supplier to undertake the following: • Safe Transportation - ensure the safe movement of Class 360 train sets, adhering to all safety regulations and standards and without damage • Timely delivery - planning and co-ordination to meet delivery schedules • Cost Efficiency - minimising costs whilst maintaining high standards of service • Flexibility and Adaptability - able to adapt to changing circumstances • Environmental Considerations - reducing the environmental impact through efficient logistics and use of eco-friendly practices.