The East and West Suffolk Community Wellbeing and Crisis Hubs offer a safe space to get support for mental health, wellbeing and crisis, in the community. They provide warm welcome and supportive staff to offer help, advice, or a listening ear. Provision includes café-style food and drink to purchase; advice and information on local services and support; including mental health and wellbeing; the opportunity to meet other people. Offering a quick chat over a cup of tea to longer-term support social activities and groups; open access support; and evening mental health crisis support (on referral).
The East and West Community Wellbeing and Crisis Hubs provide the following core services from bases in Ipswich and Bury St Edmunds, serving the population of East and West Suffolk.
Daytime Hub and Community Café/drop-in (10am to 5pm Monday to Sunday)
The daytime hubs offer open access drop-in to the communal areas of the hub and the community café. Referrals range from drop-ins to professional referral. In addition to extensive provider-led mental health and wellbeing provision, a wide range of partner organisations work with Hubs to enable provision and/or access, to an extensive range of VCSE and statutory support and helping to promote health and wellbeing.
Evening Crisis Hub (6pm to 10pm Monday to Sunday)
The service will offer low-level UEC pathway intervention designed to support admission avoidance for lower severity cases, providing brief interventions for a few hours, and supporting onward access to a structured programme of support delivered by each Hub provider, or onward referral to additional mental health support, as appropriate.
NHS SUFFOLK AND NORTH EAST ESSEX INTEGRATED CARE BOARDWAC-574122
The NHS Suffolk and North East Essex Integrated Care Board are issuing this tender in connection with the competitive procurement of Non-Emergency Patient Transport Services. The scope of the service will include assessment of eligibility, call handling, booking and the provision of safe non-emergency patient transport to eligible patients. The commissioners are looking to establish a contract for five (5) years with a potential extension period of up to five (5) years.
NHS SUFFOLK AND NORTH EAST ESSEX INTEGRATED CARE BOARDWAC-12552
The Universal Health Services contract comprises of Learning Disability/Behavioural therapies for 0-18 yrs; coordination assessments for Children in Care (CiC) for 0-25 yrs; Enuresis support for 5-19 yrs; Named Nurses; Continence Products and a Corporate & Admin element.
NHS SUFFOLK AND NORTH EAST ESSEX INTEGRATED CARE BOARDWAC-13666
The service provides specialist learning support assistants to children and young people ensuring that they can attend and receive education or receive support optimising rehabilitation to return to education at the earliest opportunity.
NHS SUFFOLK AND NORTH EAST ESSEX INTEGRATED CARE BOARDWAC-13252
This is a voluntary ex ante transparency notice and is intended to provide notice of the Authority's intention to award a short term interim contract to deliver a Clinical Waste Contract.
The ICB intends to award the contract for the delivery of these services to SRCL Limited t-a Stericycle.
NHS SUFFOLK AND NORTH EAST ESSEX INTEGRATED CARE BOARDWAC-14202
The current re-procurement has taken longer than anticipated due to a representation made. The current contract with the incumbent expires on 30 June 2025 and as a consequence there is a requirement to award a short-term contract whilst the procurement concludes. The new contract will be from 1 July 2025 to 30 June 2026.
NHS SUFFOLK AND NORTH EAST ESSEX INTEGRATED CARE BOARDWAC-14209
Daytime Hub (10-4pm) The hub offers day-time support for a range of mental health problems and for episodes of mental distress. It will be based in a static facility, providing a range of activities, advice, information and support. It will use a navigation and enabling approach, to empower people to stay well in their community and at home.
Safe Haven (Evening support) 6pm-10pm The Safe Haven offers sanctuary for people experiencing mental ill-health and mental distress. It will offer a calm and safe space, providing practical and emotional support, which can be used as an alternative to admission if appropriate. Includes de-escalate users in crisis and seek support from other services in dealing with critical incidents and provide support in accessing other support services. An appropriate plan of care for the evening will be agreed with the person at assessment. Expectations will be managed so that all people will go home when the hub closes for the evening. A short-term care plan will be agreed to cover the period immediately following the person's use of the Safe Haven. An appointment will be made for the following day at the Wellbeing Hub to review the plans made the previous night.
NHS SUFFOLK AND NORTH EAST ESSEX INTEGRATED CARE BOARDWAC-14500
The Special Allocation Scheme (SAS) is a Directed Enhanced Service (DES) with an identified budget. Provision for SAS is set out in the NHS General Medical Services Contracts Regulations 2015 and is mandatory for the ICB to commission. The SAS allows Commissioners to balance the rights of patients to receive services from GPs with the need to ensure that specified persons, including GPs, their staff, patients, and others on the premises, deliver and receive those services without actual or threatened violence or other reasonable fear for their safety.
NHS SUFFOLK AND NORTH EAST ESSEX INTEGRATED CARE BOARDWAC-15862
Provision of the primary care element of ADHD patient shared Care Arrangements for Children and Young People, which includes delivery of prescribing as required after positive diagnosis and stabilisation of medication by Specialist Provider.
NHS SUFFOLK AND NORTH EAST ESSEX INTEGRATED CARE BOARDWAC-24433
Suffolk Night Owls was set up in 2014 as a local emotional support helpline for registered service users that also communicates via text and email as a support service. Registered people are those with complex emotional needs, including those with a diagnosis of Personality Disorder or who present with behaviours typical of such conditions. The service responds to requests to callbacks offering booked and timed appointments in-bound and outbound calls, and registered users can email and text.
NHS SUFFOLK AND NORTH EAST ESSEX INTEGRATED CARE BOARDWAC-24529
The Child and Young Person Neurodevelopmental Coordination Service aims to provide children, young people and their families living in North East Essex with access to early help and navigational support as they enter, pass through or complete a diagnostic assessment pathway.
The Service provides simple signposting to a partner agency, a formal referral onwards to a partner agency, discussion and joint planning with a Health Visitor or School nurse or instigating a team around the family meeting organised by the case load holder so that multiple partners can create a robust plan of support for the client. The coordinator will follow up each client's pathway individually at intervals dependant on the provision advised varying between 4 to 12 weeks in duration based on complexity of the plan provided.
NHS SUFFOLK AND NORTH EAST ESSEX INTEGRATED CARE BOARDWAC-24746
The ICB is commissioning a service to support the GP Practices transferring lists of patients to an Independent Sector Provider (ISP) who will adhere to the NICE NG87 guidance https://www.nice.org.uk/guidance/ng87 and provide the overdue annual review, recommend adjustment to medication where required as the specialist provider and where necessary the primary care element of ADHD patient's Shared Care Arrangement using Electronic Prescribing Service (EPS). This is only applicable to specific cohorts of adult patients across Suffolk and North East Essex ICB (SNEE ICB) area and registered with a SNEE ICB GP practice.
NHS SUFFOLK AND NORTH EAST ESSEX INTEGRATED CARE BOARDWAC-449866
The current re-procurement has taken longer than anticipated due to a rewind in the process. The current contract with the incumbent expires on 30th September and as a consequence there is a requirement to award a short term contract whilst the procurement concludes. THe new contract will be from 1st October 2024 to 31st March 2025.
NHS Suffolk and North East Essex Integrated Care BoardWAC-68225
This is a notice to inform the market of the intention to award a contract for NHS Talking Therapy Services for Ipswich and East Suffolk and West Suffolk localities.
NHS Suffolk and North East Essex Integrated Care BoardWAC-97693
Provision of mental health services within Suffolk. Services provided are for all age groups and span inpatient, community and primary care settings. Services are provided for people in crisis, general community based assessment and treatment interventions, specialist services (e.g. forensics) and specialist learning disability services.
NHS Suffolk and North East Essex Integrated Care BoardWAC-98813
Stepping Home is a service designed to help people home from hospital or prevent admissions. Unlike other support services Stepping Home tackles all and any housing issues that place residents at risk. Working with a growing range of voluntary and statutory partners we identify and tackle hoarding, disrepair, falls risks, inadequate heating, disconnected services, loneliness, financial abuse, food and fuel poverty, income maximisation and more.
The service is built around each patient as their non-medical circumstances are unique. The Stepping Home coordinators are there for the patient journey, that step by step support that ensures trust and ongoing success. The focus is on their home and the problems, dealing with safety and security, community connections, finance and ongoing independence.
Stepping Home can ease some of the pressure on health and social care services. It delivers to all the NHS personalisation agenda but particularly reduces pressure on stretched NHS services and helps the health and care system to be more efficient.
NHS Suffolk and North East Essex Integrated Care BoardWAC-100031
A community spirometry service comprising a diagnostic, clinically governed respiratory assessment pathway. It is designed to provide quality assured spirometric testing, interpretation and reporting.
NHS SUFFOLK AND NORTH EAST ESSEX INTEGRATED CARE BOARDWAC-567419
Reducing health inequalities for people living with hypertension, respiratory conditions or multi-comorbidities is an integral component of the Community Based model across IES aims to reduce health inequalities. It focuses on prevention and enables our communities to support and promote health and wellbeing for specific Core20Plus5 identified priorities - hypertension and chronic respiratory diseases. This is a two year programme, joining up a range of community, primary care, secondary care and VCFSE prevention Programmes into a Community Based Approach focusing on improving diagnosis rates of hypertension, to reduce cardiac events, raising awareness of mitigations for modifiable behaviours and risk factors, offering a range of non-medical interventions based on referral model from primary care, secondary care, INTs and wider Community Champions and anchor institutions.
NHS Suffolk and North East Essex Integrated Care BoardWAC-110220
The dedicated triage service for people living with or facing health inequalities or complex needs is an integral component of the Community Based model across IES aiming to reduce health inequalities. It focuses on prevention and enables our communities to support and promote health and wellbeing for specific Core20Plus5 identified priorities - hypertension and chronic respiratory diseases. This is a two year programme, joining up a range of community, primary care, secondary care and VCFSE prevention programmes into a Community Based Approach focusing on improving diagnosis rates of hypertension to reduce cardiac events, raising awareness of mitigations for modifiable behaviours and risk factors, offering a range of non-medical interventions based on referral model from primary care, secondary care, INTs and wider Community Champions and anchor institutions.
NHS Suffolk and North East Essex Integrated Care BoardWAC-110225