Stonewater is one of the UK’s largest social housing providers, dedicated to creating places that people can truly call home. With 40,000 homes, we proudly serve more than 93,000 customers from diverse backgrounds across the country.
With an annual turnover of £239 million and £2.4 billion in fixed assets, Stonewater holds a strong credit rating from S&P Global Ratings and maintains top G1/V1 rankings for governance and viability.
If you would like to know more about Stonewater, please visit our website: www.stonewater.org
Stonewater Group has identified the need for a robust feedback mechanism to better understand customer experiences and identify areas for improvement. This program will help us collect valuable insights directly from customers at the point of transaction.
The programme should cover the following customer transactions/journeys:
Responsive repairs
Cyclical checks
Planned capital investment/maintenance
Grounds maintenance
Complaints
ASB
Customer service centre contact
Lettings
Shared ownership sales
Mutual exchange
Tenancy termination
Housing operations.
In addition, other transactions may be introduced including digital engagement (website and customer portal) where a “pop-up” survey would be required.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=945276918
Any submission received in response to this exercise will not constitute any contractual agreement between the respondent and Stonewater.
The receipt of a response does not automatically include the respondent in the procurement process.
A Tender Notice will be issued to the market which will provide details of how the relating procurement documentation can be accessed and timescales for submission of the said tender response.
Interested parties shall bear their own costs of participation in this Market Engagement of whatever nature. Stonewater shall not be liable for the costs, expenses or losses howsoever arising (including, without limitation, any loss of profit or other economic loss incurred), regardless of the outcome of the Market Engagement.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=947308675
Stonewater would like to procure the services of a single supplier for our Public Relations and Public Affairs requirements.
We would like to invite suppliers to assist us in building our specification prior to going to tender for these services by way of completing a short questionnaire.
We may wish to follow up on some answers directly with the suppliers either by email or Teams calls.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=968521353
Stonewater intends to procure a points‑based rewards platform to incentivise and reward positive customer behaviours, support channel shift, encourage engagement, and provide cost‑of‑living support