Scottish Fire and Rescue Service (SFRS) is preparing to retender its Post Incident Support Services contract.
This Prior Information Notice (PIN) is being issued to engage with the market early and gather insights from potential suppliers. The aim is to inform the development of the upcoming tender documentation and ensure the specification reflects current capabilities, innovations, and best practices in trauma support and mental health service delivery.
The service provides specialist support to SFRS staff who have been exposed to traumatic incidents in the course of their duties. It complements SFRS’s internal Post Incident Support Policy (PISP), which outlines a referral pathway for affected staff. Historically, the service has focused on operational personnel, but the scope will be expanded to include support staff and preventative mental health interventions.
SFRS is particularly interested in understanding:
- Supplier capability to deliver trauma support and mental health awareness training
- Geographic coverage across all regions of Scotland, including remote and rural areas
- Digital tools and innovations that enhance service delivery and accessibility
- Risk management, business continuity, and safeguarding practices
- Qualifications and experience of clinical staff – specific to trauma support and therapies
- Contract management and performance monitoring approaches
Scottish Fire and Rescue ServiceScotlandWAC-516340
Scottish Fire and Rescue Service (SFRS) is preparing to retender its Testing & Maintenance of Garage Equipment used across its workshop estate.
This Prior Information Notice (PIN) is being issued to engage with the market and gather insights from potential suppliers. The aim is to inform the development of the upcoming tender documentation and ensure the specification accurately reflects current capabilities, industry standards, technological developments, and best practice in the servicing and maintenance of garage workshop equipment.
SFRS is particularly interested in understanding supplier capability across the following areas:
- Ability to maintain, calibrate, test and repair a broad range of garage and workshop equipment
- Geographic service coverage across all SFRS workshops, including Glasgow, Dundee, Inverness and Newbridge
- Availability of service engineers accredited by the Garage Equipment Association (GEA) or equivalent
- Use of digital tools for reporting, asset management, maintenance scheduling, and document control
- Approaches to delivering both planned and reactive maintenance, including typical response times
- Supply chain resilience, including availability of OEM or OEM equivalent parts
- Capacity to supply and install new equipment on an ad hoc basis
- Business continuity planning, risk management, and contingency arrangements
- Contract management processes, KPI monitoring, and data/reporting capability
- Ability to support collaborative call off by other eligible public bodies (e.g., Scottish Ambulance Service and Police Scotland) where this is operationally beneficial and within scope of the Framework
Scottish Fire and Rescue ServiceScotlandWAC-564300
SFRS has a requirement to engage with a suitable provider for the provision of HND Fire Engineering Training. SFRS require an estimated number of 10 places on this course, starting in the August/September 2023 diet. More information is available in the attached word document.
Scottish Fire and Rescue ServiceScotlandWAC-251321
SFRS is seeking to procure a new externally hosted mobilising solution based on a commercial, off the shelf (COTS) solution or platform to support the SFRS in meeting its commitments and to assist in delivering on its strategic objectives.
The scope of the New Mobilising System will include for the following as a minimum:
- Facilitate the answering of emergency calls, aid control operators in ascertaining the location and nature of emergencies and initiate the mobilisation of appropriate resources.
- Provide management of telephony and radio calls, provide a facility to manage incident activity and to mobilise and control resources associated with all SFRS operations.
- Provide management information and reporting systems, and call recording and storage systems for control operator activity.
- Analysis, review and re-engineering of business processes, teams and data supported by the new technology.
- Design and delivery of a staff training programme for operators, users, and those who interact with the system.
- Provision of 999 telephony
Scottish Fire and Rescue ServiceScotlandWAC-157191