Rochdale Boroughwide Housing (RBH) is responsible for providing an emergency out of hours repair service to its customers, which is accessible, efficient, and effective.
Service to be Provided:
Call handling of repairs reported between the hours of 17.00 & 08.00 (Mon-Fri) & 24 hours (Sat - Sun) every week throughout the year including Bank Holidays & RBH closure days (Christmas Period approximately the 24th Dec 3pm to 8am on the first working day in the New Year PLUS 10 additional days to be agreed per year).
We are inviting expressions of interest from suppliers who can partner with us to deliver a PPM Tool which can integrate with our current architecture and be customised to meet specific organisational needs (e.g. naming conventions, portfolio structures).
We are looking at partners who will work with us pro-actively to implement the solution and support us with timely training to our users. Having done this for other Housing Associations would be an advantage but not essential.
RBH is seeking a suitably experienced organisation to deliver the survey delivery and data collection elements only of an ongoing Tenant Satisfaction Measures perception survey.
The objective of the procurement is to secure the services of an expert external assessor/organisation to lead the evaluation of Rochdale Boroughwide Housing (RBH) Board and Governance effectiveness and to provide feedback and recommendations about how it can be even more effective
The purpose of this contract is to deliver a safe, effective, resident focused, environmentally responsible, and legally compliant pest management service across all properties owned, managed, or leased by RBH.
The service will provide treatments on a "price per treatment" basis, where a treatment means the adequate control of the infestation, which may require repeat visits until the case is satisfactorily concluded. RBH will expect the contractor to adequately control the infestation.
The Procurement is not divided into lots however, the pest control in people's home (domestic) will be divided into 3 main areas as followed: Rochdale which is the largest area, Middleton the second largest and Heywood the smallest area. In addition to the domestic workstream, there is an additional workstream or area of service delivering for the communal area. The communal area can be anywhere where RBH owns properties.