Loading page content…
Loading page content…
3 matching contracts · Updated daily · Contracts Finder + Find a Tender Service
Cornerstone Housing Ltd is undertaking a strategic transformation of its housing management systems, migrating from a fragmented legacy landscape to a unified Microsoft Dynamics 365 (D365) platform. This transformation is planned over a 5-6 year period and is currently in its second year. The program aims to enhance customer service, streamline operations, and improve data-driven decision-making across housing, property, and tenancy services. 2. Background and Current State - CRM Migration: Completed implementation of a CRM using D365 Customer Service. - Module implementation: Launched the complaints module in D365 and currently launching a Hazards Module - Customer Insights: Launched D365 Customer Insights to enhance customer engagement and analytics. - Program Year: In Year 2 of a 5-6 year transformation roadmap. 3. Program Vision and Objectives - Unified Platform: Consolidate all housing management functions into D365. - Customer-Centric Services: Improve tenant experience through integrated case management and insights, including a self service mobile application. - Operational Efficiency: Streamline property services, asset management, and scheduling. - Data Integration: Ensure seamless integration with existing finance systems and other core platforms. 4. Scope of Future Work (2025-2026) 4.1 Property Services and Asset Management - Migration of property services and asset management systems to D365 Field Service. This includes, repairs raising and scheduling - Implementation of scheduling and resource management capabilities. 4.2 Tenancy Management - Introduction of additional tenancy management processes (e.g. rent arrears, tenancy changes). 4.3 Integration Requirements - Expert integration of D365 modules with the existing finance system. - Data migration and transformation from legacy systems. - Integration with mobile workforce devices and key finance data back into our finance system. 5. Technical and Functional Requirements - Platform: Microsoft Dynamics 365 (Customer Service, Field Service, Customer Insights). - Integration: Azure Integration Services, APIs, and middleware for finance system connectivity if applicable. - Data Governance: Compliance with GDPR and internal data standards. - User Experience: Ease of use, accessibility compliance, and role-based interfaces. - Security: Role-based access control, audit trails, and secure data exchange. 6. Supplier Engagement Objectives - Demonstrate experience in large-scale D365 implementations in the housing or public sector. - Provide integration expertise with finance systems or experience working with an expert integration partner. - Offer strategic guidance on roadmap planning, change management, and user adoption. - Deliver agile, scalable solutions aligned with our long-term digital strategy.
Value undisclosed
This procurement is being undertaken on behalf of Cornerstone Housing by GBS Procure Limited. The Pre market Engagement document can be found on their website (www.gbsprocure.com) The Contract will cover the delivery of grounds maintenance and communal cleaning services in Exeter. The contract may be split into three lots as follows: 1) Lot 1 - Grounds Maintenance services 2) Lot 2 - Communal Cleaning Services 3) Lot 3 – Grounds Maintenance and Communal Cleaning Cornerstone Housing is looking to establish a 3-year contract with the option to extend for a further 2 years subject to service delivery being achieved. We are particularly interested in hearing from SME’s who deliver these services within the Exeter area. Indicatively, the Grounds Maintenance has an annual value of £96k per annum, including VAT over the next 3 years and the Communal Cleaning is valued at £23,500 per annum including VAT over the next three years. The objective of Lot 3, would be to appoint a contractor who can deliver all services effectively, offering value for money through reduced overheads of having the whole contract. The services will be delivered through well-coordinated planning, quality assurance, and effective contractor management to achieve value for money and sustainable outcomes. Some of the specific questions we have include: 1. Can you provide all of the services, including grounds maintenance and communal cleaning in the Exeter area? 2. Do you already operate locally? 3. What added value can you bring to this contract?
£497,920
Contract value
The scope of the Contract includes the provision of insurance cover, brokerage services (where applicable), professional advice, claims management and loss control services for property, legal liabilities and other general insurances as required by Cornerstone Housing Limited for a period of three years commencing 01.02.2027, with the option to extend by up to a further two years at Cornerstone Housing Limited’s sole discretion. Bids are invited from suitably qualified and experienced insurance brokers and direct insurers. The Contract will follow the Competitive Flexible Procedure with bidders being selected on the basis of the responses contained in the pre qualifying PSQ. Bidders will be expected have the capability, capacity, financial and economic standing and experience to perform the contract. PSQs must be completed in full with all relevant information supplied. The Contract will be awarded on the basis of Most Economically Advantageous Tender, with specific evaluation criteria detailed within the Invitation To Tender and contract documents. For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Exeter:-Financial-and-insurance-services./J478N322AZ To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/J478N322AZ
£450,000
Contract value