The successful consultants will undertake a review of National Highways' approach to monitoring and evaluating the impact of the smart motorway action plan and consider initial results from this work.
ORR will use the findings to inform our assessment of National Highways' progress in evaluating the impact of the smart motorway action plan. In particular, whether the company's approach continues to follow best practice. We will report our conclusions in our next annual assessment of safety performance on the strategic road network, due to be published in February 2025.
The Office of Rail and Road (ORR) is commissioning a project to review how National Highways (NH) is progressing its License commitment (5.12) to adopt a Whole-life cost (WLC) approach to managing its assets and provide clarification on the application of the Licence condition. This review will focus on investments related to Operations, Maintenance and Renewals (OMR).
The objectives of this consultancy is to provide evidence and assessment for ORR to assure itself that National Highways is actively meeting the requirements of its licence conditions concerning stakeholder engagement and to provide recommendations to improve how ORR holds National Highways to account to meet certain licence conditions.
The purpose of the project is to examine the extent to which Eurostar ("the Depot operator") is making reasonably efficient use of the Depot to undertake train maintenance, repair or overhaul work and to use it as a stabling location.
To support the ongoing development of colleagues in our economics and other teams, we are commissioning an external trainer to provide a training course on the basics of economic regulation.
The purpose of this work is to provide an independent audit of the work of the recalibration consultants that will inform industry review and ORR sign-off of the regime before the start of year 3 of CP7 (in April 2026).
Additional information: The tender exercise is being managed via the ORR Procurement portal (BRAVO). All tender clarification questions must be raised via the portal.
The overall aim of the passenger complaints satisfaction survey is to gain insight into passengers' experiences with the complaints handling procedures of TOCs including compliance with key aspects of the ORR Complaints Code of Practice.