UK Public Sector Contracts & Tenders

North Star are looking for a consultant to support our Board effectiveness review and our Board member appraisal process. These normally both take place in November/December of each year. Interested parties are required to complete the following: o Projected Costing model (our expectation would be for this to be done face to face rather than virtually though the Audit Committee meeting may be virtual) o Experience of similar work in other RPs and approach to working with North Star (no more than 1 side of A4) o References (preferably within the social housing sector) Successful applicants will then be invited for a 30 min interview/chat to include our Chair of the Board and the person who would be doing this work The appointment would be for a 2 year period before we rotate again.

North Star is looking to procure a new housing management system. We will be doing this by conducting a two-stage process of which this is Stage 1. The purpose of this first stage is to get an understanding of what options are available in the market, before finalising our requirements ahead of stage two of the procurement, which will be released in January 2023. We are also looking to see what areas we should cover in the procurement to ensure we select the best product(s) for North Star. We are looking for a partner who can provide a system built on Microsoft Dynamics following soft market testing of housing management systems carried out earlier in 2022 following the PIN released late 2021. We are looking to work with a partner who can provide pre-developed modules for Microsoft Dynamics, rather than a partner who will be looking to develop these for the first time.

North Star are looking for a contractor to carry out complete property refurbishment works. Full details can be found in the tender pack.

North Star are looking for a contractor to carry out internal and external decorating works. Full details and tender pack can be found on our website. https://northstarhg.wpengine.com/procurement-hub/

North Star Housing Group is inviting tenders from qualified and experienced service providers to deliver a comprehensive programme of: Electrical Installation Condition Reports (EICR) on a 5-year cyclical basis, including all associated C1 and C2 remedial works, Portable Appliance Testing (PAT) on a programmed/cyclical basis, across domestic and non-domestic properties within our property portfolio in the Tees Valley, North Yorkshire, and County Durham. These services are essential to maintain the safety and compliance of our housing stock, in line with all applicable statutory and regulatory standards. 1. Electrical Installation Condition Reporting (EICR) Inspection and testing of domestic, communal, and commercial electrical installations in accordance with the latest edition of BS 7671 and Guidance Note 3.  Completion of full EICRs and electronic submission of reports within 5 working days of testing.  Testing to include all necessary checks (e.g. polarity, insulation resistance, earth fault loop impedance, continuity, etc.) and a visual photographic record of the consumer unit.  Testing of smoke/CO alarms, extractor fans, and mechanical extraction systems.  Completion of all C1 and C2 remedial works at the point of inspection, resulting in a 'SATISFACTORY' outcome.  Servicing of various property types, including:  Domestic (occupied and void)  Communal areas (low and high-rise)  Sheltered schemes  Commercial/office spaces 2. Portable Appliance Testing (PAT) PAT testing of all relevant portable electrical appliances, conducted in line with:  The Electricity at Work Regulations 1989  The IEE Code of Practice for In-Service Inspection and Testing  Testing of all applicable equipment including white goods, IT devices, portable/fixed plug-top appliances.  Digital record of each tested appliance to include: asset ID, date, tester's signature, pass/fail status, and next test due date.  Clear labelling of all items tested, with failed appliances to be removed or repaired and retested. Access and Engagement North Star will provide access contact information and support for scheduling. Contractors must demonstrate effective first-time access protocols, including:  Initial contact 60-120 days before test due date  Follow-up letter schedule and escalation to North Star where access is not gained  Documented proof of communication attempts retained

North Star Housing Group is seeking tenders from qualified and experienced contractors to deliver a comprehensive programme of lift servicing, maintenance, and repair services. This contract covers a variety of lifting equipment including passenger lifts, stairlifts, and ceiling hoists located across North Star's housing portfolio in the Northeast of England. The contract includes both planned preventative maintenance and responsive call-out work. New equipment may be added throughout the life of the contract, and the appointed contractor will be required to accommodate these additions within the agreed service framework. The successful contractor will be responsible for carrying out quarterly servicing and maintenance of passenger lifts, with stairlifts and ceiling hoists being serviced either twice yearly or quarterly, depending on the specific site requirements. They will also be expected to attend to reactive faults and breakdowns, including emergency responses 24 hours a day, seven days a week, 365 days per year. Contractors must provide all necessary repair services, replacement of components during maintenance visits, and support for auto-dialler alarm systems used for entrapment situations. Engineers must submit digital reports within five days of each visit and provide full visibility of all planned and reactive works through North Star's housing management system. Out-of-hours support and prompt emergency response are essential to the contract. All service and maintenance activities must adhere to specified response times. Entrapment emergencies require a one-hour response, urgent breakdowns must be attended within four hours, and non-urgent issues must be responded to within 24 hours. Preventative maintenance must be fully inclusive of the servicing and minor components needed to maintain satisfactory operational status. All inspections and works must meet both statutory obligations and manufacturer recommendations, with the contractor ensuring that any safety-critical issues are immediately reported and resolved. Engineers are required to be fully qualified, competent, and experienced across a range of lifting equipment and systems. To avoid unnecessary repeat visits, the contractor must maintain a stock of common spare parts. Contractors are required to comply with all health and safety legislation, including the Health and Safety at Work Act and the Construction (Design and Management) Regulations. Comprehensive risk assessments and method statements must be submitted, covering all work undertaken under this contract. Contractors must hold all necessary industry accreditations and ensure that engineers possess up-to-date and relevant qualifications. Services must be conducted in line with Lift Guidance Note LG1 and relevant British Standards. The contractor must also provide evidence of insurance, liability cover, and will be required to attend periodic site meetings and quality inspections.

We are looking for a partner who can provide a system built on Microsoft Dynamics following soft market testing of housing management systems carried out earlier in 2022 following the PIN released late 2021. We are looking to work with a partner who can provide pre-developed modules for Microsoft Dynamics, rather than a partner who will be looking to develop these for the first time.

North Star is looking to appoint a Contractor to undertake External repair and replacement works to properties across the North East area. The work will consist of; Front and Rear Walls, Paving (Hard standings, Concrete and Carparks), turf, topsoil, grass seed, fencing, gates, metal work etc. The Contract will be undertaken on a "Supply and Install" basis.All work and/or materials shall comply with the relevant British Standard or European equivalent. The contractor shall make all necessary arrangements to protect all aspects of the work against external elements throughout the contract.The contractor shall only use skilled and experienced operatives for the type of work. North Star requires DBS checks and safeguarding training is provide for all operatives working on site.The number of properties is indicative and not guaranteed. The quantity may vary for example due to refusals to enter, budget constraints etc.

North Star is looking for a principal contractor to manage and oversee contracts for Responsive Repairs and Void Maintenance.Background - North Star is not a direct labour organisation and as such all works are completed by third party contractors. Our current responsive maintenance contract is operated in a traditional way but North Star are looking to redefine our approach to repairs and are looking for innovative ideas to improve our service offering. Specification Documents have been provided to act as a basic guide to the basis of the works required but there are some areas that are open for negotiation. For clarity we are looking to award to one sole contractor to operate both of these contracts and are not looking to split them into separate lots. Replacement Kitchen and Bathroom Programme - We also have the opportunity to include our replacement programmes for Kitchens and Bathrooms. This will be discussed with shortlisted bidders during this process.

North Star Housing Group is seeking to appoint a Managed Service Partner (MSP) to provide and support core ICT infrastructure and networks. North Star's current managed service contract terminates in mid-February 2026 and its architecture was designed around a legacy co-location data centre and MPLS network design. Over recent years, North Star has adopted a "Cloud First" strategy for the delivery of its ICT services and many of its legacy systems are now delivered as Software as a Service (SaaS) solutions. A small number of applications remain to be hosted by the appointed MSP, and these will potentially further reduce during the contract term as further hosted applications are replaced by SaaS solutions The MSP will be required to support North Star's delivery of services to its headquarters in Stockton-on-Tees and eight smaller sites in the region, although it is envisaged that the MSP will deliver a significant amount of service remotely and limited attendance at North Star premises may be required. Note that visits to staff homes or partner locations will not be required and that supply, support and logistics for end-user devices is not in-scope. The scope of the MSP contract includes: • Strategic Architecture • Hosting • Wide Area Networks • Local Wired and Wireless Area Networks • Second- and Third-Line Service Desk • Security including Firewall Management • Patching • Backup • Business Continuity • End-User Device Services (limited to provision of thin-client desktop, e.g. Citrix) • Account Management • Monthly Service Reports and Meetings • Onboarding of Services • Rate Card for ad-hoc work Total value (estimated) £1,800,000 excluding VAT £2,160,000 including VAT Above the relevant threshold Contract dates (estimated) 15 February 2026 to 15 February 2029 Possible extension to 15 February 2032 6 years, 1 day Description of possible extension: 15 February 2026 to 14 February 2029 3 years Possible extension to 14 February 2032 at North Star's sole discretion

North Star Housing Group is inviting tenders from qualified and experienced service providers to deliver a comprehensive programme of: Electrical Installation Condition Reports (EICR) on a 5-year cyclical basis, including all associated C1 and C2 remedial works, Portable Appliance Testing (PAT) on a programmed/cyclical basis, across domestic and non-domestic properties within our property portfolio in the Tees Valley, North Yorkshire, and County Durham. These services are essential to maintain the safety and compliance of our housing stock, in line with all applicable statutory and regulatory standards. 1. Electrical Installation Condition Reporting (EICR) Inspection and testing of domestic, communal, and commercial electrical installations in accordance with the latest edition of BS 7671 and Guidance Note 3.  Completion of full EICRs and electronic submission of reports within 5 working days of testing.  Testing to include all necessary checks (e.g. polarity, insulation resistance, earth fault loop impedance, continuity, etc.) and a visual photographic record of the consumer unit.  Testing of smoke/CO alarms, extractor fans, and mechanical extraction systems.  Completion of all C1 and C2 remedial works at the point of inspection, resulting in a "SATISFACTORY" outcome.  Servicing of various property types, including:  Domestic (occupied and void)  Communal areas (low and high-rise)  Sheltered schemes  Commercial/office spaces 2. Portable Appliance Testing (PAT) PAT testing of all relevant portable electrical appliances, conducted in line with:  The Electricity at Work Regulations 1989  The IEE Code of Practice for In-Service Inspection and Testing  Testing of all applicable equipment including white goods, IT devices, portable/fixed plug-top appliances.  Digital record of each tested appliance to include: asset ID, date, tester's signature, pass/fail status, and next test due date.  Clear labelling of all items tested, with failed appliances to be removed or repaired and retested. Access and Engagement North Star will provide access contact information and support for scheduling. Contractors must demonstrate effective first-time access protocols, including:  Initial contact 60-120 days before test due date  Follow-up letter schedule and escalation to North Star where access is not gained  Documented proof of communication attempts retained