he purpose of this contract is to provide flexible, on-demand creative and design support through a call-off arrangement, enabling work to be commissioned as needed with agreed costs.
This contract is expected to deliver booked appointments, on demand services interpretation services and translation services for written word outputs.
Money and Pensions Service's (MaPS) MoneyHelper has been testing a two-stage benefits calculator where the public first receive an estimate of their potential entitlements before moving on to a more detailed calculation. MaPS procured a white-labelled tool with support and maintenance for an initial period of 3 years with the option of a further 12 months.
External recognition and validation from a professional awarding body in Leadership and Management for our in-house Management Programme for Line Managers
Procurement of an agency to run a media campaign to reach consumers who would benefit from direct contact with our Money Guiders operations team. And support for our Talk Money Week campaign.
Money and Pensions Service (MaPS) is an arm's-length body, sponsored by the Department for Work and Pensions (DWP). We deliver across five core functions: pensions guidance; debt advice; money guidance; consumer protection; strategy.
Within our money guidance function we deliver a service called Money Guiders that aims to provide training, support, knowledge, skills, and confidence to individuals and organisations across the UK who deliver any kind of money guidance to the public.
MaPS is organising an early market engagement event related the Money Guiders England Community Network. This community of practice has been developed over four years and has several thousand members. Communications, knowledge, events and training are all delivered across the network of practitioners, who are encouraged to share their learning and support each other within a continuous professional development setting.
MaPS intends to procure a new service to support community of practice members in England, providing more learning opportunities, ways to connect with each other, and significantly increasing the reach of the network. Accessibility, quality and the engagement and retention of community members will be key to scaling up and sustaining our Money Guiders service as a whole.
The service we intend to procure can be broken down into three distinct delivery areas.
Community management:
Suppliers will need to be able to demonstrate experience of developing, managing, and facilitating communities or practice, learning or professional development communities, and communities of interest and place. This includes:
Stakeholder engagement and community of practice development
Large and small-scale network membership, from local geographic areas to larger regions, e.g. national or UK wide communities;
Memberships from a diverse range of work environments, job roles and sectors;
care of community members; including welcoming, onboarding, guidance and signposting around community spaces (online and in person);
moderation of online community forums, groups and communication channels.
Suppliers will need capabilities in accelerating localised (e.g. geographic or sector-specific) engagement and community building with organisations that deliver money guidance as part of their services; ideally through front-line workers who have money conversations as part of their work with customers / service users; and including those who are vulnerable and most in need.
Event management:
Suppliers will be required to design and deliver events in a range of different formats: in-person, hybrid and online, including conferences, forums, webinars, training, workshops, expert speakers, networking, peer-to-peer support, action learning and facilitated group sessions.
This includes event marketing and engagement, ticketing, managing delegates, sourcing and booking venues, catering, audio-visual equipment, live-stream technology and recording.
Content production and curation:
The service will require a Supplier(s) with experience in:
Creating and curating community content (events, presentations, etc.)
Communications with network members through multiple channels and utilising multiple formats (e.g. e-Newsletters, podcasts, social media, short form video, animation, etc.)
Managing learning and knowledge co-created within communities of practice
Information sharing across organisations and sectors.
This is for Microsoft Unified Support, which will provide MaPS with an escalation route directly to Microsoft. Providing direct support for the wider Microsoft suite of tools used across MaPS.
Provision to refine and articulate its HR offer, ensuring colleagues clearly understand the role, value and strategic contribution of HR as the organisation scales
Specialist support to refine and articulate MaPS HR offer, ensuring colleagues clearly understand the role, value and strategic contribution of HR as the organisation scale
Transformation management support for the Money Guiders Programme phase three.
Key activities to include:
Mobilisation
Planning and Control
Governance, reporting and stakeholders
The Organisation<br/>Money and Pensions Service (MaPS) vision is ‘Everyone making the most of their money and pensions’. MaPS is an arm’s-length-body, sponsored by the Department for Work and Pensions, with a joint commitment to ensuring that people throughout the UK have guidance and access to the information they need to make effective financial decisions over their lifetime. MaPS provide people in England with information and advice on debt and MaPS is the biggest funder of free-to-client debt advice.
Money Guiders provide training, support, knowledge, skills, and confidence to individuals and organisations across the UK who deliver any kind of money guidance to the public.
This procurement is for a supplier to deliver a minimum of 100 events to a community of practitioners across England to facilitate learning and sharing with practitioner related to Money guidance
MaPS published the results from a two-year quantitative pilot longitudinal study (PLS) of debt advice in October 2022. The pilot has demonstrated solid evidence that doing a large-scale longitudinal study successfully is feasible and likely to produce valuable insight. <br/><br/>Given the encouraging results, MaPS wants to undertake a two-phase quantitative longitudinal study to measure the impact of debt advice on client outcomes. The design includes a randomised encouragement component by using a stratified random process to create a counterfactual group, where a treatment group is encouraged to seek debt advice, and a control group is not.<br/><br/>There are two main changes from the PLS. 1) The criteria used by MaPS to define people in need of debt advice have changed. From previous surveys, we estimate that the old and new definitions of people in need of advice will provide a similar eligibility rate but that will be tested in the first phase of the study. 2) We have a new design and structure to be used for the randomise encouragement component. Also, to be tested and improved in the development phase.