The contract has planned and reactive elements including such things as Fire Door Maintenance, Timber Doors and remedial works for fire compartmentation & Passive Fire Protection.
Midland Heart is undertaking a competitive tender process, the aim of which is to procure a panel of development consultants specifically to appoint Architects, Employer’s Agents / Purchaser’s agents, Clerk of Works, and Principal Designers. Tenderers are requested to study the specification documents in detail and ensure that the specified requirements can be met, an understanding of our requirements should be reflected in your Pricing. The Contract is expected to commence in January 2023. The resulting contract should assist Midland Heart in its endeavours to satisfy all current and future expectations of its customers, including those highlighted in the recent Social Housing White Paper. Suppliers are encouraged to familiarise themselves with the paper and ensure their understanding of its requirements are reflected within their tender response. The Contract is split into Four Lots as detailed belowLot 1 - ArchitectsLot 2 - EA's/PA'sLot 3 - Clerk of WorksLot 4 - PD
Midland Heart is pleased to invite Contractors to tender for the Tenant Satisfaction Survey Services Contract. The objective of Midland Heart’s tenant satisfaction measurement programme is to gather critical tenant satisfaction insight data from tenants on a regular basis. The programme is a tracker style programme related to tenants who have recently experienced Midland Heart’s core services. The feedback data collected is integral in shaping services for the future and ensuring Midland Heart is continually striving to increase tenant satisfaction performance. Due to the current economic climate, where resources are limited and the ever-changing operational environment of the housing sector, consumer regulations and TSM’s, there is a much greater emphasis across Midland Heart to collect reliable, robust, and insightful tenant satisfaction data to measure the performance of services and contractors across Midland Heart’s core functions.
Midland Heart are looking to go to market for a new Applicant Tracking System. The system should meet the following criteria and those requirements set out in Schedule 1b of the tender documents: The vacancy management and recruitment process for Hiring Managers should be intuitive and straight forward, whilst ensuring that robust and compliant processes are followed. The system should facilitate and support end-to-end recruitment processes, from requesting a vacancy be recruited to, reviewing and shortlisting applications, setting up and feeding back on assessments, through to monitoring the onboarding progress of successful candidates. The candidate journey, from application to onboarding, should be attractive, agile, efficient and intuitive in response to current labour market. Candidates should be able to easily provide all relevant application and compliance information using recruiter pre-defined application forms, tailored to specific roles. They should be able to track the
Midland Heart plans to significantly invest in our properties over the coming years, to substantially improve the quality of homes for our Tenants, whilst modernising and increasing energy efficiency. We therefore wish to secure a strategic partner to work closely with us on a range of projects and programmes to achieve this.
Activities will range from immediate support with responsive repairs, damp and mould and disrepair through to planning and scheduling of whole house modernisation programmes and potentially in the future move into new build of properties. As a result, the partner we are looking for should have the strategic, operational and financial capability to carry out all of these activities.
This contract details notice is to notify the market that Midland Heart has appointed Ecclesiastical Insurance Office PLC for their Simple Tenants' Contents Insurance Scheme (2026-2030). This appointment has been made under the Northern Housing Consortium's Simple Tenants' Contents Insurance Scheme Framework. OCID (Open Contracting ID) Ref: ocds-h6vhtk-055721.
Midland Heart is seeking to procure a new Asset Management System to support the delivery of our Asset Management Strategy and our forthcoming corporate plan, “Tenants at Heart” 2026–2030.
This procurement represents a strategic opportunity to modernise and replace core systems that underpin our Asset Investment Strategy. Our key objectives are to drive operational efficiency by eliminating off-system processes and manual workarounds, while significantly enhancing the tenant journey and overall tenant experience.
This initiative forms a critical part of our internal project, “Knowing our Properties”, which focuses on strengthening our data, intelligence, and information systems to deliver better, more informed services for our tenants.
The asset management software must adhere to industry best practices and be fully supported by a third-party provider. The system should be a proven, largely “off-the-shelf” solution already in use by other comparable Housing Associations. It must offer a clear and ongoing development plan aligned with the requirements of the Social Housing sector , including the ability to adapt to future legislative and business changes / needs.
The works comprise the refurbishment and modification of the existing four pipe fan coil system along with a replacement Building Management System, re-commissioning of hydraulic systems and the other sundry works as detailed in Schedule 2.
In some areas the fan coils are not configured to suit the present partition Layout and relocation of fan coil units is part of this contract. The contract includes the detailed design and any necessary working drawings for new and relocated fan coil units.
Midland Heart is looking for a high-quality solution, from reputable providers that deliver a service that is demonstrably focused around the needs of Midland Heart. Contractors are requested to study the specification documents “Schedules 1a & 1b” in detail and ensure that the specified requirements can be met, and an understanding of our requirements should be reflected in your Pricing.
Critically, our Procurement and Contract Management Solution should:
• Support the business with the full procurement and supply life cycle from pre-procurement to contract management and end of life
• Enable all users to simply and easily access and navigate the solution via single sign on
• Electronically tender in line with legislation and undertake Supplier communication electronically throughout all stages of procurement and contract management (including due diligence stages)
• Integrate with the Government's Central Digital Platform to publish required notices for compliance with the Procurement Act 2023
• Include a Contracts Register
• Have dashboard reporting capabilities for activities such as supplier performance, compliance reporting (e.g. are insurance documents up to date)
• Send reminders to Contract Managers and Suppliers regarding expired documents
• Enable Suppliers to self-serve
Midland Heart need to interact with their customers, suppliers and other stakeholders as effectively and efficiently as possible digitally across multiple channels to achieve their strategic aims. Their legacy on-premise PBX systems have become out of date and are not designed for new technologies or the ever-growing mobile workforce, and therefore require replacing with a resilient, cloud-based platform for the future. They are seeking a cloud-based telephony solution that will not only replace existing on-premise technology across their estate, but also act as an enabler for change delivering significant financial and non-financial benefits.
Midland Heart is committed to creating safe, clean, and welcoming environments for all our tenants
by maintaining high standards of cleanliness in our communal areas. This contract is a key part of our
wider mission to deliver great homes and excellent landlord services, putting tenants at the heart of
everything we do.
We are seeking partners who will work closely with us to deliver consistent, high-quality communal
cleaning services across our housing stock, ensuring that all shared spaces are maintained to
standards that reflect the pride and expectations of our tenants.
Partners must not only deliver core cleaning services but must do so in a way that reflects our values,
respects our tenants as customers, and promotes dignity, safety, and well-being. Tenants' feedback
and lived experiences will directly inform service delivery, performance monitoring, and continuous
improvement in line with the Regulator of Social Housing's Consumer Standards, particularly around
Tenant Involvement and Empowerment and Transparency, Influence and Accountability.
Midland Heart would like to tender for the following;Consultancy to help us move key data from our core systems (notably Northgate Housing Management and Keystone Asset Management) that largely reside in our legacy data store to a data warehouse. The aim as far as possible is for a small number of business reporting teams to be able to create key reports for the business. Going forward, reports will be generated through Power BI as we transition away from Business Objects. This project will be split out into two phases. Phase 1: DiscoveryPhase 2: Implementation
The contract has planned and reactive elements including such things as Fire Door Maintenance, Timber Doors and remedial works for fire compartmentation & Passive Fire Protection.
Midland Heart are looking for a high quality solution for their IT Hosting Plan, from high quality providers that deliver a service that is demonstrably focused around the needs of Midland Heart. Tenderers are requested to study the specification documents in detail and ensure that the specified requirements can be met that are stated within the document and thus your understanding of our requirements is reflected in your Pricing schedule return. Tenderers must express interest in tender provisions via the In-Tend e-tendering system (https://in-tendhost.co.uk/midlandheart/aspx/Home). After having uploaded your submission, please ensure you click "Submit My Return" otherwise your bid will not be submitted and available to the buyer.Be advised that bids submitted in any other fashion other than through this e-tendering system will not be considered.
This ITT was seeking proposals from the Suppliers on the Crown Commercial Services Framework RM6174 Multifunctional Devices (MFDs), Print and Digital Workflow Software Services and Managed Print Service Provision - Lot 2 to implement and assist in the replacement of Midland Hearts MFD assets - 2020/S 180-435860
To include but are not limited to general lift related consultancy, expert advice, dilapidation surveys, audits, maintenance management service, fault diagnosis, and project management. Conformity with these administrative provisions will be an essential part of the Contract.Midland Heart expects the successful Contractor to deliver this Contract across the Midland Heart Geographical scope, which is indicated in – Schedule 16 of the tender documents.The Contract will cover all Midland Heart properties where passenger lifts, through the floor lifts and stair lift equipment is installed.The Contract duration will be for issued on an initial 2-year Contract with an option to extend for a further 2 years. The Contract start date will be the 1st October 2023.The total Contract value is estimated at £75,000 per annum (excl. VAT).