Midland Heart is committed to delivering high-quality, well-maintained outdoor spaces that enhance the appearance, safety, and overall experience of our homes and communities.
The aim of this contract is to secure a number of experienced and capable grounds maintenance partners who will work collaboratively with us to deliver services across our geographical footprint.
Disaster as a Service (DRaaS) solution to keep our organisation safe and return our systems to full operation as soon as practically possible.
Encompassing the provision of comprehensive cloud-based solutions to ensure business resilience, continuity and data protection in the event of system failures, cyberattacks, or natural disasters. This includes the replication and hosting of physical and virtual servers by the supplier to enable swift recovery and minimal downtime 24/7, 365 days a year.
Midland Heart is pleased to invite Contractors to tender for the Provision of CCTV, Installation, Associated Works and Support. Midland Heart are looking for a high quality solution, from reputable providers that deliver a service that is demonstrably focused around the needs of Midland Heart and provide value for money for customers. Contractors are requested to study the specification documents in detail and ensure that the specified requirements can be met, an understanding of our requirements should be reflected in your Pricing. The services are required across a range of different stock and tenure’s including General Needs properties and Retirement Living properties. Midland Heart expects the successful Contractor(s) to deliver this Contract across Midland Hearts geographical scope.
Midland Heart is committed to creating safe, clean, and welcoming environments for all our tenants
by maintaining high standards of cleanliness in our communal areas. This contract is a key part of our
wider mission to deliver great homes and excellent landlord services, putting tenants at the heart of
everything we do.
We are seeking partners who will work closely with us to deliver consistent, high-quality communal
cleaning services across our housing stock, ensuring that all shared spaces are maintained to
standards that reflect the pride and expectations of our tenants.
Partners must not only deliver core cleaning services but must do so in a way that reflects our values,
respects our tenants as customers, and promotes dignity, safety, and well-being. Tenants’ feedback
and lived experiences will directly inform service delivery, performance monitoring, and continuous
improvement in line with the Regulator of Social Housing’s Consumer Standards, particularly around
Tenant Involvement and Empowerment and Transparency, Influence and Accountability.
Midland Heart is seeking to procure a range of Legal Services and is looking for a high-quality solution from reputable providers who can deliver services that are clearly aligned with Midland Heart's needs. Tenderers are encouraged to carefully review the specification document and ensure that all the stated requirements can be met. Your understanding of these requirements should be accurately reflected in the Pricing Schedule you submit.
Midland Heart requires a specialist event management company to offer expert advice, guidance and practical support in relation to our programme of business-wide corporate events. Depending on the purpose and scale of each event, the services required through this contract will vary. Those requirements will include some or all of the following, depending on the event:
Venue sourcing - Sourcing venues around specific requirements and general venue contract management.
Creative content - Support for event campaign ideas, event theming and digital production.
Speaker arrangements Researching and booking of external guest speakers, liaison with agents and fee negotiation.
Event branding - Creating strong visual identity and event concepts.
Digital - Covering AV requirements, digital support options and virtual events
Catering suppliers - Dependant on venue, audience and event – with particular attention to dietary and allergy requirements
Merchandise - Design, source and supply if required.
Logistics - Hotel and travel sourcing and arrangements where required.
Environmental -Showing sustainable planning and thinking on the delivery of each event, especially around materials, logistics and travel.
Contingency planning - Venue, guests and logistics fall-back plans.
Staffing - If third party support staff are required.
Budget - Input and management.
Reporting - Post event analysis eg. Attendance, feedback, sustainability review.
Midland Heart is looking for a high quality solution for Out of Hours Telephony Services, from reputable providers that deliver a service that is demonstrably focused around the needs of Midland Heart and provide value for money for customers.Tenderers must express interest in tender provisions via the In-Tend e-tendering system (https://in-tendhost.co.uk/midlandheart/aspx/Home). After having uploaded your submission, please ensure you click "Submit My Return" otherwise your bid will not be submitted and available to the buyer.Be advised that bids submitted in any other fashion other than through this e-tendering system will not be considered.
Midland Heart is looking for a high-quality solution, from reputable providers that deliver a service that is demonstrably focused around the needs of Midland Heart. Contractors are requested to study the specification documents “Schedules 1a & 1b” in detail and ensure that the specified requirements can be met, and an understanding of our requirements should be reflected in your Pricing.
Critically, our Procurement and Contract Management Solution should:
• Support the business with the full procurement and supply life cycle from pre-procurement to contract management and end of life
• Enable all users to simply and easily access and navigate the solution via single sign on
• Electronically tender in line with legislation and undertake Supplier communication electronically throughout all stages of procurement and contract management (including due diligence stages)
• Integrate with the Government's Central Digital Platform to publish required notices for compliance with the Procurement Act 2023
• Include a Contracts Register
• Have dashboard reporting capabilities for activities such as supplier performance, compliance reporting (e.g. are insurance documents up to date)
• Send reminders to Contract Managers and Suppliers regarding expired documents
• Enable Suppliers to self-serve
Midland Heart is seeking to procure a new Asset Management System to support the delivery of our Asset Management Strategy and our forthcoming corporate plan, “Tenants at Heart” 2026–2030.
This procurement represents a strategic opportunity to modernise and replace core systems that underpin our Asset Investment Strategy. Our key objectives are to drive operational efficiency by eliminating off-system processes and manual workarounds, while significantly enhancing the tenant journey and overall tenant experience.
This initiative forms a critical part of our internal project, “Knowing our Properties”, which focuses on strengthening our data, intelligence, and information systems to deliver better, more informed services for our tenants.
The asset management software must adhere to industry best practices and be fully supported by a third-party provider. The system should be a proven, largely “off-the-shelf” solution already in use by other comparable Housing Associations. It must offer a clear and ongoing development plan aligned with the requirements of the Social Housing sector , including the ability to adapt to future legislative and business changes / needs.