UK Public Sector Contracts & Tenders

MTVH is seeking a Service Charge Audit partner to provide the below audit services to our home ownership and service charge (HO & SC) team on a 3-year (+1, +1 year) contract term. This team is responsible for calculating the reconciliation of service charge accounts for homeowners, by way of analysing the costs attributable to the blocks and schemes within their patch. The officers will approve invoices and budget costs eligible to be charged back to residents when reviewed on the system. These costs vary from bulk and individual invoices, budget costs from other service areas and Managing agent service charge demands. A review of section 20 consultation compliance for service contracts is also undertaken. Another part of this aspect of reconciliation is to ensure compliance with the lease covenants for service charging including apportionments and sinking fund contributions.

To Provide Consultancy Services for Asbestos compliance, Energy, Planned works, Heating, M&E, Water and fire compliance and Passenger and domestic list compliance in MTVH residential and commercial buildings.

To Provide Consultancy Services for Asbestos compliance, Energy, Planned works, Heating, M&E, Water and fire compliance and Passenger and domestic list compliance in MTVH residential and commercial buildings.

MTVH desires to have a proactive relationship with the supplier, ensuring a timely, effective, and accurate service. Monitoring the performance of the supplier and assessing the health of the working relationship are key requirements, with a twofold purpose: •To ensure that the supplier is meeting the performance criteria, e.g., the service levels and quality, defined in the contract •To develop a collaborative approach when identifying service improvement opportunities that benefit our residents Account management is therefore valued very highly. Some requirements for MTVH of this include: •A dedicated account manager operating as a single point of contact for MTVH, who will allocate work out proactively across the various teams within their organisation •Team charts provided to MTVH, so we are aware of the different teams and their members across, e.g., Stock Condition, roof drone surveys etc. •A dedicated telephone line for Stock Condition surveys •Ensure the use of mobile devices i

MTVH desires to have a proactive relationship with the supplier, ensuring a timely, effective, and accurate service. Monitoring the performance of the supplier and assessing the health of the working relationship are key requirements, with a twofold purpose: •To ensure that the supplier is meeting the performance criteria, e.g., the service levels and quality, defined in the contract •To develop a collaborative approach when identifying service improvement opportunities that benefit our residents Account management is therefore valued very highly. Some requirements for MTVH of this include: •A dedicated account manager operating as a single point of contact for MTVH, who will allocate work out proactively across the various teams within their organisation •Team charts provided to MTVH, so we are aware of the different teams and their members across, e.g., Stock Condition, roof drone surveys etc. •A dedicated telephone line for Stock Condition surveys •Ensure the use of mobile devices i

PPM and reactive repairs

PPM and reactive repairs

PPM and reactive repairs

PPM and reactive repairs

MTVH is seeking to obtain an insurer for third party risk transfer that meets the needs of MTVH at a competitive and fair price, to demonstrate to leaseholders and the business that we are exploring the market and obtaining insurance cover at the contemporary market rates.

MTVH is seeking to obtain an insurer for third party risk transfer that meets the needs of MTVH at a competitive and fair price, to demonstrate to leaseholders and the business that we are exploring the market and obtaining insurance cover at the contemporary market rates.

Scope of Requirements •Manage the referrals submitted via MTVH standard template, which demonstrates approval from the MTVH budget holder. •Provide a secure area for the exchange of information between each stakeholder. •For live cases, provide a case log of all the actions undertaken by investigator(s). •Carry out external data checks including searching for open-source intelligence, public government data, credit agency searches, in addition to checking publicly available data. •Undertake site and property visits to carry out the necessary actions to conduct investigations, keeping clear records, whilst adhering to any legal and regulatory guidelines and requirements. •Produce a preliminary report of initial findings disclosing all records and material discovered, to obtain approval from MTVH to continue with any proposed actions. •Produce a written plan of action for approval which may include interviewing persons, obtaining witness statements, carrying out surveillance

Scope of Requirements •Manage the referrals submitted via MTVH standard template, which demonstrates approval from the MTVH budget holder. •Provide a secure area for the exchange of information between each stakeholder. •For live cases, provide a case log of all the actions undertaken by investigator(s). •Carry out external data checks including searching for open-source intelligence, public government data, credit agency searches, in addition to checking publicly available data. •Undertake site and property visits to carry out the necessary actions to conduct investigations, keeping clear records, whilst adhering to any legal and regulatory guidelines and requirements. •Produce a preliminary report of initial findings disclosing all records and material discovered, to obtain approval from MTVH to continue with any proposed actions. •Produce a written plan of action for approval which may include interviewing persons, obtaining witness statements, carrying out surveillance

MTVH is seeking a legal services partner to deliver on the requirement for legal services for two teams within the development directorate of MTVH. One Lot is providing Aftersales support, the other Lot is providing disposals and acquisition support.