UK Public Sector Contracts & Tenders

The purpose of this request for information (RFI): We wish to understand the market and service offerings for processing credit and debit card payments and pay by bank (open banking) payments. Please see 'II.2.14. Additional information' below for the RFI questions and how to respond.

*DEADLINE EXTENSION to 13/11/2023 The Contracting Authority are looking for two Suppliers to deliver on the following: We're looking to procure 2 SMS suppliers for 12 months, with options for contract extension (12+ 12). The unit price for a single SMS *fragment will be fixed throughout the duration of the contract and any subsequent extensions, independent of volume. To meet Notify's SMS redundancy requirements the suppliers should utilise independent computing and network infrastructures throughout their respective end to end services, avoiding any single points of failure that could simultaneously impact both providers. Suppliers are asked to provide sufficient information in their responses to enable GDS to evaluate this.

- - - Request for Information (RFI) - - - The Customer is looking for one or more Suppliers to deliver the following aims: A new vision and future proposition of GOV.UK is being defined. The goal is to visually describe an achievable but ambitious future GOV.UK proposition, that can be used by the GOV.UK team, and our stakeholders, to provide inspiration, clarity of direction and a framework for how we test and measure our progress. Lot 1: Solution ideation, design and prototyping support In order to progress rapidly and in a user centric manner, an agile prototyping approach is being used. We will be supplementing existing internal design and development teams to work on specific discovery projects where we will test design assumptions for future products and services. Lot 2: Brand Guidelines review and update GOV.UK has an established, recognisable brand, with consistent brand recognition scores. We want to ensure that this brand carries / covers through new strategy, includes all demographics and supports the growth of GOV.UK so are looking for formal review and suggested next steps / designs / prototypes that align with current delivery and future strategy. [See Attached RFI document for more in-depth specification and details on how to respond (expression of interest)]

This is an early engagement notice to see the level of market interest before potentially issuing a future opportunity The details provided are subject to change. Route to market may be adapted to meet suitable suppliers or cancelled if there is expected to be no suitable suppliers or the authority decides to no longer go ahead with the opportunity. Interested suppliers please complete the attached questionnaire and issue to gds-digital-buyer@digital.cabinet-office.gov.uk by 11/02/2025. GOV.UK requires a supplier that is able to identify participants based on criteria, screen or survey them, and recruit for qualitative or quantitative research projects. Criteria can change for each project. Suppliers can be expected to have to recruit in 'hard to reach' demographics (i.e. people who we can't access easily through databases/panels etc.) for example ethnicity, access needs, assistive tech, low digital confidence, low literacy levels, non GOV.UK users, people who have English as a second language, under 18s years old. This potential future opportunity is estimated to be ~£110k for 1 year with the option to extend for a further year.