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Income collection tool, to reduce rent arrears and maximise customer contact, by focusing resources. We are looking for a solution designed to enhance our arrears management processes. This tool will leverage advanced technologies to provide a comprehensive view of customer debt and tenancy types, while also utilising AI and machine learning to optimise caseload management. The solution will need to: 1. Engage customers most in need through risk-base prioritisation. 2.Provide a consolidated view of all debt and tenancy types, including CTA, FTA, Sub Accounts, Leasehold, etc. 3. Utilise AI and machine learning to learn from officer and customer behaviours, creating an accurate caseload of customers requiring support. 4. Deliver personalised messages via the preferred contact method, with the right message at the right time through intelligent automation. 5. Support officers with "Outcome Impact" to inform future decision-making based on previous successful interventions. 6. Consolidate all relevant information with notes, payments, and case history on a single screen, plus quick search functionality for officers' convenience. 7. Drive positive actions and outcomes through the use of behavioural science and nudge theory. 8. Empower officers on the go and enhance productivity with a mobile responsive solution.
Value undisclosed
Futures Housing Group Ltd are looking to engage in Pre Market Engagement (PME) for office refreshment services as per attached documentation. Pre-market engagement for staff café services is an important step in ensuring that the future catering provision meets the needs and expectations of both the organisation and its employees. This process allows us to gather valuable insights from potential suppliers about innovative approaches, sustainable practices, and cost-effective service models currently available in the market. By engaging early, we can better understand market capabilities, refine our requirements, and build strong partnerships that promote quality, value, and employee satisfaction
Value undisclosed
Pre-market engagement for staff café services is an important step in ensuring that the future catering provision meets the needs and expectations of both the organisation and its employees. This process allows us to gather valuable insights from potential suppliers about innovative approaches, sustainable practices, and cost-effective service models currently available in the market. By engaging early, we can better understand market capabilities, refine our requirements, and build strong partnerships that promote quality, value, and employee satisfaction. All Documentation can be found on procontract.due-north.com - Office Refreshments - FHG_2025P069
£40,000
Contract value
Futures Housing Group Ltd are looking to engage in Pre Market Engagement (PME) for Utilities Brokerage services as per the attached documentation found on https://procontract.due-north.com/
Value undisclosed
Futures Housing Group Ltd are looking to engage in Pre Market Engagement (PME) for utilities brokerage services as per attached documentation on https://procontract.due-north.com/. Pre-market engagement for utilities requirements is an important step in ensuring that the future service provision meets the needs and expectations of both the organisation and internal stakeholders. This process allows us to gather valuable insights from potential suppliers about innovative approaches, sustainable practices, and cost-effective service models currently available in the market. By engaging early, we can better understand market capabilities, refine our requirements, and build strong partnerships that promote quality, value, and service satisfaction.
Value undisclosed
The digital mailroom is one of our key internal services to manage all incoming post and paper-based documents. The majority of our internal teams rely on mail coming from customers, contractors and other key stakeholders being accessible in a timely and efficient manner. We also have additional providers that deliver an archive management service for our documents as well as a post-to-print service for all our outgoing mail. We now believe it is the time to explore the market for potential opportunities to identify a holistic solution that ensures value for money. We are looking for new ways we can develop and improve our current mail room offer as part of our ongoing Digital Mail room Project and Digital, Data & Change Strategy. Our next partner will be able to support our digital journey in enhancing our mail room service and offer for all key stakeholders of Futures Housing Group. For the full 'Soft-Test' Document please respond via the following link: https://procontract.due-north.com/Register
£60,000
Contract value
Our website acts as a corporate 'shop window' to explain and help promote Futures and the work that we do. It is also a resource for our customers as it provides a wide range of information and advice about home management and how to get our help and support. It offers a small but growing number of digital services, sometimes operating through separate back-end systems, that are integrated into our site in different ways. We are looking for a long-term development partner who understands the needs of our website users and who can work to resolve current issues, improve the experience for all and flexibly deliver our future development requirements. We also need to be able to demonstrate that our supplier delivers value for money and provides an agile, responsive service. Additionally, we want a partner who can support us in our digital strategy journey by proactively helping us to understand and embrace the potential of the site and its underlying technologies. This would include demonstrating new features and helping ensure that we take a fully integrated approach with our website when introducing other new technologies to the business. Essential: 1) Platinum-level Umbraco accreditation 2) Demonstrable experience of meeting similar project requirements 3) A portfolio of relevant work (to be included in the submission) 4) Excellent attention to detail 5) A strategy to deal with current requests for work/issues 6) Capacity to grow support in line with our future aspirations and to embrace relevant new and emerging features and technologies 7) Supplier/ partner hosting and proactive services that ensure the security of the website(s), their data and integrations with other systems 8) Supplier/partner best practice information security and cyber security frameworks and standards adherence, compliance and accreditations. Desirable: 1) Experience of working with clients in a relevant sector and of a similar scale. 2) Must be able to work with our in-house graphic designer. If you are interested in understanding more about this future opportunity, please request the full Soft Market Test document, via this portal: https://procontract.due-north.com/Register
Value undisclosed
Our website acts as a corporate ‘shop window’ to explain and help promote Futures and the work that we do. It is also a resource for our customers as it provides a wide range of information and advice about home management and how to get our help and support. It offers a small but growing number of digital services, sometimes operating through separate back-end systems, that are integrated into our site in different ways. We are looking for a long-term development partner who understands the needs of our website users and who can work to resolve current issues, improve the experience for all and flexibly deliver our future development requirements. We also need to be able to demonstrate that our supplier delivers value for money and provides an agile, responsive service. Additionally, we want a partner who can support us in our digital strategy journey by proactively helping us to understand and embrace the potential of the site and its underlying technologies. This would include demonstrating new features and helping ensure that we take a fully integrated approach with our website when introducing other new technologies to the business.
£110,000
Contract value
Futures Housing Group will be inviting tenders from organisations for the provision of Customer Centric Training. This will require an organisation to deliver training to the employees at Futures Housing, and to ensure the training is suitable for the different departments within the organisation. We are interested to hear the views of organisations on the delivery of Customer Centric Training. **This is for information purposes only**
Value undisclosed
Futures Housing Group will be inviting tenders from organisations for the provision of Debt Resolution Services. The contract length will be for 1 years, with the option to extend for 3 further period(s) of twelve months.
Value undisclosed
The digital mailroom is one of our key internal services to manage all incoming post and paper-based documents. The majority of our internal teams rely on mail coming from customers, contractors and other key stakeholders being accessible in a timely and efficient manner. We also have additional providers that deliver an archive management service for our documents as well as a post-to-print service for all our outgoing mail. We now believe it is the time to explore the market for potential opportunities to identify a holistic solution that ensures value for money. We are looking for new ways we can develop and improve our current mail room offer as part of our ongoing Digital Mail room Project and Digital, Data & Change Strategy. Our next partner will be able to support our digital journey in enhancing our mail room service and offer for all key stakeholders of Futures Housing Group.
£60,000
Contract value
Our website acts as a corporate 'shop window' to explain and help promote Futures and the work that we do. It is also a resource for our customers as it provides a wide range of information and advice about home management and how to get our help and support. It offers a small but growing number of digital services, sometimes operating through separate back-end systems, that are integrated into our site in different ways. We are looking for a long-term development partner who understands the needs of our website users and who can work to resolve current issues, improve the experience for all and flexibly deliver our future development requirements. We also need to be able to demonstrate that our supplier delivers value for money and provides an agile, responsive service. Additionally, we want a partner who can support us in our digital strategy journey by proactively helping us to understand and embrace the potential of the site and its underlying technologies. This would include demonstrating new features and helping ensure that we take a fully integrated approach with our website when introducing other new technologies to the business. Essential: 1) Platinum-level Umbraco accreditation 2) Demonstrable experience of meeting similar project requirements 3) A portfolio of relevant work (to be included in the submission) 4) Excellent attention to detail 5) A strategy to deal with current requests for work/issues 6) Capacity to grow support in line with our future aspirations and to embrace relevant new and emerging features and technologies 7) Supplier/ partner hosting and proactive services that ensure the security of the website(s), their data and integrations with other systems 8) Supplier/partner best practice information security and cyber security frameworks and standards adherence, compliance and accreditations. Desirable: 1) Experience of working with clients in a relevant sector and of a similar scale. 2) Must be able to work with our in-house graphic designer. If you are interested in understanding more about this future opportunity, please request the full Soft Market Test document, via this portal: https://procontract.due-north.com/Register
Value undisclosed
Our website acts as a corporate 'shop window' to explain and help promote Futures and the work that we do. It is also a resource for our customers as it provides a wide range of information and advice about home management and how to get our help and support. It offers a small but growing number of digital services, sometimes operating through separate back-end systems, that are integrated into our site in different ways. We are looking for a long-term development partner who understands the needs of our website users and who can work to resolve current issues, improve the experience for all and flexibly deliver our future development requirements. We also need to be able to demonstrate that our supplier delivers value for money and provides an agile, responsive service. Additionally, we want a partner who can support us in our digital strategy journey by proactively helping us to understand and embrace the potential of the site and its underlying technologies. This would include demonstrating new features and helping ensure that we take a fully integrated approach with our website when introducing other new technologies to the business. Essential: 1) Platinum-level Umbraco accreditation 2) Demonstrable experience of meeting similar project requirements 3) A portfolio of relevant work (to be included in the submission) 4) Excellent attention to detail 5) A strategy to deal with current requests for work/issues 6) Capacity to grow support in line with our future aspirations and to embrace relevant new and emerging features and technologies 7) Supplier/ partner hosting and proactive services that ensure the security of the website(s), their data and integrations with other systems 8) Supplier/partner best practice information security and cyber security frameworks and standards adherence, compliance and accreditations. Desirable: 1) Experience of working with clients in a relevant sector and of a similar scale. 2) Must be able to work with our in-house graphic designer. If you are interested in understanding more about this future opportunity, please request the full Soft Market Test document, via this portal: https://procontract.due-north.com/Register
Value undisclosed
The digital mailroom is one of our key internal services to manage all incoming post and paper-based documents. The majority of our internal teams rely on mail coming from customers, contractors and other key stakeholders being accessible in a timely and efficient manner. We also have additional providers that deliver an archive management service for our documents as well as a post-to-print service for all our outgoing mail. We now believe it is the time to explore the market for potential opportunities to identify a holistic solution that ensures value for money. We are looking for new ways we can develop and improve our current mail room offer as part of our ongoing Digital Mail room Project and Digital, Data & Change Strategy. Our next partner will be able to support our digital journey in enhancing our mail room service and offer for all key stakeholders of Futures Housing Group.
Value undisclosed
The digital mail room is one of our key internal services to manage all incoming post and paper-based documents. The majority of our internal teams rely on mail coming from customers, contractors and other key stakeholders being accessible in a timely and efficient manner. We also have additional providers that deliver an archive management service for our documents as well as a post-to-print service for all our outgoing mail. We now believe it is the time to explore the market for potential opportunities to identify a holistic solution that ensures value for money. We are looking for new ways we can develop and improve our current mail room offer as part of our ongoing Digital Mail-room Project and Digital, Data & Change Strategy. Our next partner will be able to support our digital journey in enhancing our mail room service and offer for all key stakeholders of Futures Housing Group. To express an interest in this future opportunity, please register interest on our souring portal: https://procontract.due-north.com/Register
Value undisclosed