This is an integrated identification service that enables FSCS to have increased confidence in verifying an individual's identity whilst supporting a frictionless customer journey. The service verifies the identify of customers, representatives, beneficiaries, or trustees automatically through the FSSCS claims portal or manually (where required) via an internal claims process using the web-based solution.
Additional information: The contract includes the option to extend for a further year
Siebel is the core Claims platform used by FSCS. Maintenance entitles FSCS to updates and patches and the Support services are in place should there be any issues we are unable to resolve. It is critical we have direct access to Oracle should we experience any issues
Provision of strategic market research services to include brand & communications research, customer experience research & design and policy and stakeholder research (Lot 1) and in-house market research (Lot 2).
a) definition and application of an appropriate and proportionate business benefits framework;
b) clarification and provision of a governance framework for business case development;
c), review of the existing business cases incl. metrics and benefits categories;
d) assist in the preparation of the upcoming Investment Portfolio Review and Board meetings
FSCS require an expert insurance auditor to help ensure 3rd party claims handling agents are meeting appropriate standards. This will involve undertaking detailed reviews of claims files and related records to evaluate the performance of said 3rd party claims handling agents.
To review the current identity verification processes (i.e. processes confirming a customer is who they say they are) that are in place / being put in place by FSCS to ensure that they are fit for purpose from a risk management, technical and information security perspective, with a tangential benefit of robust ID&V providing access to enable cross border payment payments and customers to select alternate payees.
Digital signature certification services at Enterprise Pro level with Premier Support. The services are already integrated in the FSCS digital infrastructure.
Media Planning and Buying Services
Additional information: The call-off contract includes the option to extend for a further two years. Value includes fees and possible media buying budget for up-to 4 years.
Provision of a service to ensure continued delivery of FSCS's Customer Satisfaction (CSAT) programme. The contract will include a review of the current service, followed by a proposal to innovate and refresh the service in order to deliver our future strategy.
PTX & Treasury Express Subscription Service for both Cheques and BACS payment
Additional information: This includes the option to extend for a further 12 months
FSCS are seeking to appoint a dynamic, imaginative, and forward-thinking strategic brand design agency to work with us to redesign the FSCS protected badge used by UK deposit taker firms
OpenText Professional Services to upgrade of the current v10.5 Content Server Solution including Custom Modules to the latest version i.e. Content Server 23.2 .
Following a design phase, services will be upgrading Development, Test, Pre-Production and Production environments.
No additional licenses are purchased.
Additional information: FSCS considers these services additional deliveries by the original supplier which are intended as the extension of existing supplies or installations where a change of supplier would oblige the contracting authority to acquire supplies having different technical characteristics which would result in incompatibility or disproportionate technical difficulties in operation and maintenance.
Upgrading from version 10.x to 23.x through a two-stage process due to age of the version, requires additional migration servers to be built to support the upgrade. As the owner of the software and incumbent support supplier, OpenText have specialist knowledge of the customised product and the supported upgrade path.
Custom modules have been developed to support bespoke FSCS requirements that also need to be migrated in a risk-free process.
Bank Account Confirmation of Payee (CoP) allows validation of a Bank Account Name of the depositors against a Sort Code and Account Number of their alternative account details.
A Managed Security Operation Centre with SIEM capability covering 24 hours, 7 days a week operation monitoring FSCS services to meet the Service Levels provided in the ITT
Provision of augmented resources to deliver high quality audit and data assurance services for PRA-authorised deposits takers in a timely manner, from a UK location, for a period of six months