UK Public Sector Contracts & Tenders

Delivery of Optimizely and nopCommerce Content Management System Services, Support, and Incident Management. Our main objective is to have one overall regulated contract to deliver Optimizely and nopCommerce CMS Services, Support and Incident Management successfully. There are currently two elements to the contract: • Development and Implementation Agreement • Incident Management

Energia Group wish to appoint a contractor to provide a range of Over the Counter Payment Services for the processing of customer payments relating to the supply of energy in Northern Ireland (NI). Details of which will be further described in the PIM/PQQ.

Energia Group is seeking to engage with a supplier for provision of Security Services and Consultancy for the following: General Requirements Penetration Testing PCI DSS Accreditations Annual Security Review Incident Management Support Additional Services

Energia Group is seeking to contract for the following services under this Request for Proposal: 1. HR & Payroll Software Product(s) to deliver the Functional and Non-Functional Requirements as set out in the tender documents. 2. Implementation Services - professional services from the Supplier to Energia Group to project manage, design, build, configure, test, migrate data, cut over to live operations and hypercare of the HR & Payroll Software Product(s). 3. Vision - Alignment with the Energia Group People Strategy. 4. Support Services - Level 2 and Level 3 Support Services of the Energia Group implementation on the HR & Payroll Software Product(s) including helpdesk, incident management, problem management, change management and service level agreements.

OVERVIEW OF REQUIREMENT The Supplier is responsible for the management and integrity of their enterprise and Associated/Connected person(s) by ensuring they can fully deliver the Requirement and have submitted a bona fide competitive tender response. Energia's core finance system is currently SAP ECC6. Over a number of years, the Group has traditionally purchased additional systems to complement ECC6 functionality resulting in a number of systems integrating via various methods with the core financial system. As the Group has grown, the volume and timing of multiple integrations and associated upgrades and respective governance across systems has become greater and greater. Our vision for finance systems is to have a single application across all core financial management functions (with the exception of customer billing) with the ability to "switch on" additional functionality in areas such as ESG reporting when needed. The overarching requirement for the procurement is the provision of a recognised Tier One ERP SaaS platform (via single sign on) ("the System") to encompass a core financial module, employee expenses module, and a Vendor Contract Management module (detailed below) plus the flexibility to procure future modules in a phased manner if required e.g. inventory management and ESG related reporting modules. The secondary element of the requirement is a Systems Implementation Partner to support Energia Group in the configuration and deployment of the solution in a "best in class" manner. Core ERP Overview The supplier must be able to offer a full range of typical ERP functionality to include (but not limited to): Financial Management • Record to Report • Group Consolidation • Purchase to Pay • Cash Management • Fixed Asset Management Data-tagging, workflow of approvals and ability for users to easily create their own reports and dashboards as well as appropriate auditable administrative processes and in-built segregation of duties within roles are also considered a must have for the application. Employee Expenses Management Inventory Management Vendor and Contract Management System (VCMS) Overview The Supplier must be able to offer a VCMS as part of their System solution. The System will include an VCMS module that will provide Energia users (both Energia staff and Energia suppliers/contractors) with a systematic approach to contract management, reporting with contractual information and statistics to be readily visible and accessible. Full functional and non-functional requirements will be provided at the CFP stage.

We require a Client Side Advisor (CSA) to have full access to a talent pool with experience of ERP Tier 1 systems which can be agreed and drawn down upon once the contract is awarded. We expect the advisory service provider to have direct experience with our chosen solution. The CSA will be experienced in ERP implementation with tested implementation methodology, accelerated deployment and programme phasing which will support the project team and will provide advice on the overarching programme plan and SOW being agreed with the System implementor. A blend of skills will be drawn down as and when required from the CSA's team to work alongside Energia Group's internal team. It is Energia's intention to award this contract as a single supplier framework agreement in 2 Lots: Lot 1 - Client Side Advisory for Implementation and Post Implementation Period Appointment of a system agnostic CSA who will lead the successful delivery of ERP implementation and drive value from the SI, mitigate risks normally associated with a complex ERP programme and provide expertise to the project team where required. Lot 2 - Client Side Advisory for Enhancements and Additional Modules (Optional) The EGTI2501 Enterprise Resource Planning (ERP) Platform and Associated Implementation and Support Services includes the scope to avail of procuring and implementing additional modules throughout the contract period. Should Energia proceed with procuring these additional modules, we reserve the right at our discretion, to avail or not avail of this EGTI2505 Software as a Service (SaaS) Client Side Advisory for Implementation and Post Implementation Period (Project Prime) contract for support during their implementation.

The provision of Print &, Mail Services is expected to commence in November 2026, although the Supplier will be expected to work with Energia Group to facilitate the implementation of the Print & Mail Service prior to commencement Overview of Requirement. Please note the below descriptions are subject to change. Stating the descriptions in this notice is to provide a high-level overview of the potential contract scope. Full details of the scope will be provided in the invitation to tender documents. The procurement of bill and letter print services (Print Services) and mail services for the delivery of those bills and letters (Mail Services) from Energia Group two brand's - Energia (based in Republic of Ireland) and PowerNI (located in Northern Ireland) to our domestic and commercial customers addresses, to include: • providing print materials, including stationery and envelopes; • printing letters endorsed with either the Power NI or Energia brand via a white paper solution; • Interfacing with a mail service provider • providing daily, weekly and monthly operational reporting, including transactional data, stocking levels and management reporting. • providing postal and courier services for the final delivery of bills, letters and other mail to customers addresses.

OVERVIEW OF REQUIREMENT Energia is seeking an experienced and forward-thinking Supplier to partner with on a transformative journey: delivering a cutting-edge, SaaS based billing and CRM platform (CRMB Platform), along with expert system implementation services and long-term support services. This procurement includes: • A SaaS based CRM and billing platform (CRMB Platform), with a managed service • Systems implementation services • Ongoing post-implementation support services Current Context The decision to transition to a CRMB Platform is driven by our strategic need to future-proof our operations in a rapidly evolving energy landscape. In addition, moving away from traditional on-premises systems eliminates the need for major infrastructure upgrades in the future, reducing long term operational risk and enabling the business to focus on delivering enhanced value to customers and stakeholders. The current billing systems integrate with a number of internal, external and customer facing systems. These systems are critical to Energia and include (but not limited to); Market systems (which facilitate the sending and receiving of market messages, customer and payment information), customer communications management systems (to send and store all letter and email communications that are sent to customers as well as bills generated by the billing systems), customer account management (online and app solutions), online self-service journeys (to support key processes such as change of supplier, change of tenancy etc), as well as internal and external reporting (Qliksense, Qlikview, Power Bi). A detailed overview of the current system architecture is provided in Appendix 2, Scope of Services. The platform must be able to integrate with other key business and market systems. Customer Experience is a core part of our Positive Energy Strategy, so the platform should enable us to deliver seamless customer journeys, with channels including telephony, email and chat. While also supporting our agents by utilising AI and advances in technology to service customers. Additionally, the platform should support our needs around energy transition to support customers with their core energy supply and future product offerings. Migrating to a CRMB Platform will allow Energia to; • Be at the forefront of the Energy Transition in Ireland and maintain market position through innovative product propositions, demand management and integration with renewables & flexibility markets • Implement regulatory changes with minimal disruption to business operations • Maintain our low cost to serve and excellent customer service credentials Scope Clarification Energia intends to procure a CRM and Billing Platform capable of supporting both residential and commercial customers. However, depending on market conditions and the outcomes of this procurement, Energia may initially elect to contract for a residential only implementation. Energia reserves the right, at its sole discretion, to (i) defer onboarding of some or all commercial customer cohorts to a later phase, or (ii) undertake a separate procurement for commercial customer requirements. Suppliers must therefore demonstrate their ability to support both residential and commercial customer segments. Any phased implementation will not prejudice the competition or the evaluation of supplier capability. Systems Implementation Services We require systems implementation services to assist Energia in the configuration and deployment of the solution. The services will include dealing with multiple stakeholders from across a range of functions in Energia to support the Energia team on key decisions or issues as they arise. The Supplier will be responsible for defining the implementation plan and delivery methodology, data migration strategy, provision of detailed documentation to support integration requirements (E.g. API etc), solution design, completion of all relevant test phases, hypercare and activities required to transition into live support. This will include but not limited to localisation for integration if required. The Supplier must also provide insights to any transformational opportunities not identified by the internal project team while ensuring the system is set up as a "best in class" CRMB Platform. Documentation of the system processes and associated training is a key requirement for full delivery of the project. Ongoing Support Services Following implementation, Energia will require ongoing system support from the software provider (over the lifetime of the contract) to include but not limited to: • Helpdesk availability via telephone, email or the suppliers ticketing system • Problem Management Processes • Maintaining technical documentation for Energia use • Manage the Release Management Process including testing. Support requirements are detailed within the Scope of Services document.

INTRODUCTION Energia Group is a leading energy provider operating across both the Republic of Ireland (ROI) and Northern Ireland (NI), supplying electricity and gas to a broad and diverse customer base. In ROI, Energia serves over 300,000 residential and small business electricity and gas customers. In NI, its subsidiary Power NI is the largest electricity supplier, with approximately 550,000 domestic and business electricity customers. The Group also serves large industrial and commercial customers across the island, providing tailored energy solutions, including renewable energy offerings and energy efficiency services. Energia plays a central role in the island's energy transition, underpinned by a strong focus on sustainability, innovation, and customer-centric services. This procurement forms a key component of Energia's broader technology transformation strategy. As the energy sector undergoes rapid change driven by evolving customer expectations, increasing regulatory complexity, and the transition to net zero, Energia is committed to modernising its technology platforms to ensure agility, resilience, and long-term value delivery. Energia Group requires strategic partners to support us through this transformation, partnering with us to deliver both enterprise scale transformation and scalable, resilient, adaptable technology services that can support unified, efficient service across our operating markets. Please click on the below link for further information on Energia Group ("Energia"). https://www.energiagroup.com/ Energia wish to appoint a multi supplier framework agreement to provide support in the enhancement and development of new systems and business processes. This framework is intended to establish a pool of trusted, high-quality partners capable of providing both strategic and delivery focused support. Suppliers appointed to the framework will be expected to bring deep subject matter expertise, strong delivery capability, and the ability to work collaboratively with internal teams to deliver outcomes at pace. This includes supporting enterprise scale transformation initiatives as well as providing flexible, scalable resources to augment internal capability where required. The framework will enable Energia to: • Access highly skilled specialist resources to supplement internal teams and address skills gaps as they arise. • Scale delivery capacity efficiently to support both business-as-usual activity and project-based change. • Deliver end to end initiatives, from discovery and design through to implementation and transition into operation. • Maintain agility and resilience by drawing on a diverse supplier ecosystem, rather than relying on single supplier arrangements. Overall, the procurement will provide a structured, compliant mechanism through which Energia can engage strategic partners who are able to support the Group's technology transformation, enhance delivery capability, and contribute meaningfully to the successful execution of its energy transition objectives. It is Energia's intention to appoint a maximum of six (6) Suppliers under each Lot of the agreement. However, this will be at Energia's discretion, and should the quality of the responses suggest a greater competition then Energia may appoint more Suppliers than the number stated above. For the avoidance of doubt, this framework will not be 'reopened' as per the Open Framework procedure under the Act. This framework is a multi-supplier framework and those appointed will remain on the framework until the contract concludes. In the event that the appointed Suppliers on the Framework cannot provide the required resource capabilities, Energia reserves the right to step outside this framework contract and appoint a Supplier from outside the agreement. The Suppliers appointed to the Framework Lot will be contacted in the first instance, before Energia engage with a Supplier outside the Framework agreement.

Energia Group is seeking to procure Merchant Payment services (Merchant Services), for the processing of customer card payments within both Northern Ireland and Republic of Ireland. Energia wishes to offer their customers an efficient payment processing experience using a streamlined uninterrupted process for making card payments. Energia currently operates a payment service process, using their own Payment Service Provider, which involves the transfer of funds paid by their customers via debit and credit bank cards, to a third-party processing platform owned by the Supplier. The Supplier must be able to facilitate the transaction process by attaining and receipting information from the customer, receive authorisation from the bank approving the funds transaction, collecting the funds from the bank and then transferring the payment to Energia. The Supplier will be required to ensure that the transaction funds are approved by the customer's bank and acceptance of the combined settlement of card funding transactions (authorisation process). As a minimum, Energia will require the suppliers processing platform to transfer debit and credit cards from Visa, Mastercard and Electron. All platforms must be Payment Card Industry (PCI) compliant https://www.pcisecuritystandards.org/ (settlement process). Energia requires a platform that will accommodate their customers choice of payment card options and differing currencies. The platform must be available to process payments made by customers 24x7x365. Energia also require an online portal for the receipt of daily transaction information and reconciliation reports. For ongoing management information, Energia will require the Supplier to be able to populate management information containing monthly and quarterly performance metrics, scheme updates, compliance updates, new / upcoming solutions and changes within the industry. The provision of Merchant Payment Services is expected to commence in September 2025, although the Supplier will be expected to work with Energia Group to facilitate the implementation of the Merchant Payment Service prior to commencement.