DVLA maintains the records of 50 million drivers and 40 million vehicles in the UK. We collect £7 billion a year in vehicle tax and process over 77 million transactions a year. Most transactions are digital, but we also offer an in-person channel for our customers who want or need it.
DVLA plans to re-procure the supply of in-person services to DVLA’s customers on our behalf, which would include the ability for DVLA customers to transact in-person, with widespread coverage across England, Wales, Scotland & Northern Ireland and with wide-ranging opening hours to cater for a diverse range of customers.
The services could involve one or more third party suppliers being able to:
• Enable customers to carry out, in-person, a variety of DVLA transactions (including vehicle tax).
• Enable access to DVLA application forms.
• Accept a variety of payment methods.
• Complete transactional & payment reconciliation, and report routinely on transactional and financial data.
• Verify customer identity, including physical documentation checking.
• Exchange data securely with DVLA’s systems to support customer transactions.
• Return customer documents to DVLA.
Please note that the scope and contract duration are still being considered, so the services and dates stated in this notice are provisional and subject to change.
Driver and Vehicle Licensing AgencyWalesWAC-445168
Please note that this is a UK1 Pipeline Notice for a merchant acquirer service. This is not a PIN or call for pre-market engagement/competition. As this is a pipeline notice, there is not guarantee that a tender opportunity will result from this. Should a tender opportunity materialise, further notices will be published in relation to this.
Driver and Vehicle Licensing AgencyWalesWAC-447470
Scope – Procurement Description:
DVLA maintains the records of over 50 million drivers and about 47 million vehicles in the UK. We collect an estimated £8 billion a year in vehicle tax and process over 77 million transactions a year. Most transactions are digital, but we also offer an in-person channel for our customers who want or need it.
DVLA plans to re-procure the supply of in-person services to DVLA's customers on our behalf, which would include the ability for DVLA customers to transact in-person, with widespread coverage across England, Wales, Scotland & Northern Ireland and with wide-ranging opening hours to cater for a diverse range of customers.
The services could involve one or more third party suppliers being able to:
• Enable customers to carry out, in-person, a variety of DVLA transactions (including vehicle tax).
• Enable access to DVLA application forms.
• Accept a variety of payment methods.
• Complete transactional & payment reconciliation, and report routinely on transactional and financial data.
• Verify customer identity, including physical documentation checking.
• Exchange data securely with DVLA's systems to support customer transactions.
• Return customer documents to DVLA.
Contract value estimates are based on an assumed contract duration of up to seven years (potentially 5 years followed by two optional 1-year extensions).
However please note that the scope and contract duration are still being considered, so the service requirements, dates, and estimated values stated in this notice are provisional and subject to change.
Driver and Vehicle Licensing AgencyWalesWAC-522125
Please note that this is a UK1 Pipeline Notice for a merchant acquirer service. This is not a PIN or call for pre-market engagement/competition. As this is a pipeline notice, there is not guarantee that a tender opportunity will result from this. Should a tender opportunity materialise, further notices will be published in relation to this. Contract start and end date may be subject to change.
DVLA requires a Merchant Acquirer service to ensure service continuity and enable the acceptance of credit and debit card payments from card issuing banks.
The MA service must support payment options for a range of DVLA services, including (but not limited to):
• Electronic Vehicle Licensing (EVL)
• Personalised Registrations (Sales and Retain)
• Enforcement Penalty Payments
• Driver Licence services
• Tachograph Company and Driver Cards
• Trailer Registration
• Duplicate and Replacement Registration Documents
• Driver Customer Services
• Vehicle Excise Duty (VED) Recovery
• First Registration
• Online Enforcement Penalty Payment (OEPP)
• Registration of Number Plate Suppliers (RNPS)
Driver and Vehicle Licensing AgencyWalesWAC-562291