UK Public Sector Contracts & Tenders

The General Medical Services (GMS) Team in Digital Health and Care Wales (DHCW) are looking for a digital solution that will at a minimum meet the needs of a General Practice (GP) triage solution that supports patient triage, appointment management, patient communication and business intelligence. The team are undertaking an information gathering exercise regarding what solutions are available in the market. Suppliers are requested to confirm their interest in participating in this market engagement process by emailing rachel.stirrup@wales.nhs.uk. The process involves the completion and return of a Request For Information (RFI) document, which will be emailed to you on receipt of your expression of interest email. Completed RFIs must be returned via email to rachel.stirrup@wales.nhs.uk and gms@wales.nhs.uk, no later than 12:0 on Friday 29th August 2025. It should be noted that this is investigatory work, it is not yet clear whether DHCW will complete a procurement process to award a contract. However, the information obtained during this investigatory stage will inform the decision making process. Following the deadline for RFI responses, DHCW reserve the right to make contact with any interested parties on an individual basis, to clarify or supplement their response. All dates and contractual information included in this notice are not indicative of estimated or actual dates as part of a procurement plan, as no procurement strategy or plan is in place as yet.

Background The General Medical Services (GMS) Team in Digital Health and Care Wales (DHCW) are undertaking a market discovery exercise to gain an understanding of available Ambient Voice Technology (AVT) offerings, that will at a minimum meet the needs of a General Practice (GP). Objectives The objective is to engage the market to gather market intelligence, which will subsequently inform an approach to empower GP practices to use ambient scribe tools to drive General Practice efficiencies and enhance patient care. Market Engagement Process We are undertaking an informal information gathering exercise regarding what solutions are available in the market. Suppliers are required to complete the an RFI questionnaire which can be accessed via the eTenderWales portal, weblink: https://etenderwales.bravosolution.co.uk/home.html . Completed responses must also be submitted via the eTenderWales portal no later than 12:0 on 12th September 2025. It should be noted that this is investigatory work, it is not yet clear whether DHCW will complete a procurement process to award a contract. However, the information obtained during this investigatory stage will inform the decision making process. Following the deadline for RFI responses, DHCW reserve the right to make contact with any interested parties on an individual basis, to clarify or supplement their response. All dates and contractual information included in this notice are not indicative of estimated or actual dates as part of a procurement plan, as no procurement strategy or plan is in place as yet.

Digital Health and Care Wales (“DHCW”) has a requirement for a comprehensive Cloud Transition Training Programme to support the successful delivery of the Cloud Transition Programme (“CTP”). The CTP is a multi year transformation initiative to migrate national digital services from legacy on premises infrastructure into secure, modern cloud platforms, improving reliability, security and performance across NHS Wales. The programme also requires significant organisational change, ensuring that DHCW staff are equipped with the skills, behaviours and ways of working needed to adopt cloud services effectively. To underpin this, DHCW seeks a Supplier to deliver role aligned training, certification pathways, hands on labs and simulations, and skills analytics that integrate fully with the People and Organisational Development (“POD”) portal as the system of record for enrolments, attendance, completions and certificates. The Supplier will be responsible for ensuring that sufficient staff achieve the required capability levels to support the safe and timely delivery of each migration wave. This includes actively managing learner progress, identifying skills gaps early, monitoring wave level readiness, and escalating risks that may impact the CTP schedule. Training delivery must align with the 12 week migration wave cycle, with the Supplier supporting Training Needs Analysis at the start of each wave and delivering capability uplift in accordance with the Wave Training Plan. Key deliverables and objectives of this requirement being: • Staff achieve and retain relevant cloud certifications, with lifecycle tracking and renewal prompts. • Wave aligned capability uplift (Foundation → Practitioner → Expert) supporting each migration’s product/workload focus. • Hands on labs/simulations that evidence practical proficiency aligned to DHCW controls. • POD first operations for enrolment, attendance, completions, certificates, and MI in open, non proprietary formats. • Creation of DHCW specific cloud training modules tailored to DHCW guardrails, policies, Cloud Operating Model and ways of working. • Ensuring sufficient staff are upskilled and wave ready by required deadlines, through proactive monitoring of learner progress, readiness reporting and risk escalation (new requirement). • Training delivery aligned to each 12 week migration wave, with Supplier supported Training Needs Analysis and capability uplift delivered to plan. Wave readiness metrics — including training progress, completion levels, and capability uplift status — will form part of the Supplier’s KPIs and will be reviewed through regular operational meetings and governance reviews.

Digital Health and Care Wales (“DHCW”) has a requirement for a comprehensive Cloud Transition Training Programme to support the successful delivery of the Cloud Transition Programme (“CTP”). The CTP is a multi year transformation initiative to migrate national digital services from legacy on premises infrastructure into secure, modern cloud platforms, improving reliability, security and performance across NHS Wales. The programme also requires significant organisational change, ensuring that DHCW staff are equipped with the skills, behaviours and ways of working needed to adopt cloud services effectively. To underpin this, DHCW seeks a Supplier to deliver role aligned training, certification pathways, hands on labs and simulations, and skills analytics that integrate fully with the People and Organisational Development (“POD”) portal as the system of record for enrolments, attendance, completions and certificates. The Supplier will be responsible for ensuring that sufficient staff achieve the required capability levels to support the safe and timely delivery of each migration wave. This includes actively managing learner progress, identifying skills gaps early, monitoring wave level readiness, and escalating risks that may impact the CTP schedule. Training delivery must align with the 12 week migration wave cycle, with the Supplier supporting Training Needs Analysis at the start of each wave and delivering capability uplift in accordance with the Wave Training Plan. Key deliverables and objectives of this requirement being: • Staff achieve and retain relevant cloud certifications, with lifecycle tracking and renewal prompts. • Wave aligned capability uplift (Foundation → Practitioner → Expert) supporting each migration’s product/workload focus. • Hands on labs/simulations that evidence practical proficiency aligned to DHCW controls. • POD first operations for enrolment, attendance, completions, certificates, and MI in open, non proprietary formats. • Creation of DHCW specific cloud training modules tailored to DHCW guardrails, policies, Cloud Operating Model and ways of working. • Ensuring sufficient staff are upskilled and wave ready by required deadlines, through proactive monitoring of learner progress, readiness reporting and risk escalation (new requirement). • Training delivery aligned to each 12 week migration wave, with Supplier supported Training Needs Analysis and capability uplift delivered to plan. Wave readiness metrics — including training progress, completion levels, and capability uplift status — will form part of the Supplier’s KPIs and will be reviewed through regular operational meetings and governance reviews.

Digital Health and Care Wales (DHCW) is undertaking a preliminary market engagement exercise in relation to an intended procurement for an all-Wales Pre-Operative Digital System. DHCW is exploring the market for a national digital solution to standardise and modernise the pre-operative assessment process across NHS Wales. Current pre-operative assessment arrangements are fragmented, with variation across Health Boards and a combination of paper-based processes and local digital solutions. This creates delays, duplication of effort, limited data sharing, and can contribute to late cancellations and underutilised theatre capacity. The proposed solution is intended to support early health screening at the point of listing for surgery, enable risk stratification, support remote pre-assessment where appropriate, improve patient experience, and provide structured data to support audit, benchmarking, and service planning across Wales. Interoperability with existing NHS Wales systems and data platforms will be a core requirement. The Authority is seeking a solution that is able to, as a minimum: • Be delivered on an all-Wales basis to support consistent processes, data sharing and regional working. • Support completion of a national health screening questionnaire when a patient is listed for surgery, with responses immediately available to clinical and administrative staff (e.g., via dashboards). • Support risk stratification based on questionnaire outputs to assist with appropriate site selection and timely progression through the pathway. • Enable patients to complete the questionnaire in multiple settings, including at home and in clinical environments. • Support digital inclusion so that lack of access does not prevent data collection,risk stratification, or access to information and support. • Capture and store data in a structured format suitable for use in national data repositories and for visibility to staff involved in the pre-surgical pathway (including those not directly using the solution).