UK Public Sector Contracts & Tenders

The regional GP OOH clinical information system (Adastra and Odyssey) is the central piece of the GP OOH ICT infrastructure. DXC and via their contractual relationship with Advanced provide a managed service to provision and support these services. The Regional GP Out of Hours (GP OOH) service provides, for urgent conditions, a comprehensive, safe and efficient Out of Hours Service to the Northern Ireland population, who are also entitled to General Medical Services (GMS) services until the patient's own GP surgery is next open." During the covid pandemic the OOH service was expanded to provide an in hours Phone First Service for Trust ED departments directing patients to the most appropriate point of care. The Phone First services have continued post pandemic and will continue for the foreseeable future. This also expanded the service from an out of hours (6:00pm to 8:00am) service to a 24x7x365 service. There are 5 Out of Hours Providers commissioned by the Department of Health Strategic Planning and Performance Group (SPPG) to provide the GP Out of Hours Service to the population of Northern Ireland. These five GP Out of Hours provider organisations in Northern Ireland deal with over 600,000 patient contacts per year. The services are required to provide continued management maintenance and support of the Regional GP Out of Hours Clinical information system and the supporting IT services that enable its operation.

The services required are: • Hardware Support and Maintenance: Remote and on-site hardware support of the server, desktops, laptops, script printers, label printers, colour printers and scanners located in EMIS WEB GP Practices. This includes the management of an ICT estate of 14,856 devices across the 196 practices ensuring that the hardware receives the necessary patching and security upgrades to ensure ongoing compatibility with the EMIS WEB system and compliance with Cyber Security obligations. The supply and installation of ICT Hardware replacement consumable parts that are outside the 3 year warranty also comes under this remit. • Envisage Support and Maintenance: Remote and on-site software and hardware support of the EMIS Envisage Patient Call and Information Display systems From September 2024, EMIS will commence a migration project involving the migration of 118 GP Practices from another clinical system. It is expected that 30 migrations will be completed in 2024/25 and the remaining 88 migrations to take place in 2025/26. It is essential to ensure that the BSO have a facility to order the essential LoT2 support services from EMIS for these additional practices in event that these services are not yet available on the NHS England Catalogue to order via the NI GPDCS Framework. Note that the annual maintenance/servicing costs and consumable costs includes provision for these additional practices, to migrate during 2024/25 and 2025/26, on a pro rata basis

The services required are: • Provision and support of the Vision GP IT Clinical System to 118 GP practices in NI • Hardware and software support on all devices (PCs and laptops, printers, scanners) in 118 GP practices (including supply and installation of consumable parts) • Clinical Server hardware and software support in 118 GP practices • Backup tape verification for 118 practices • Engineering and training services to 118 GP practices • Docman - EDT Support • Docman Data Extraction for Practice Migrations • Patient Facing Services Appointments & Repeats Software • GPIP Support and Service Charge • Practice Merges • NI QOF ruleset changes

Alemba are the Global owner of the vFire IT Service Management (ITSM) toolset product and as such are the sole official provider for this product. Any said adaptions have been successfully implemented and supported by Alemba for their lifetime. Continuing to have support for the product and the adaptions implemented will ensure that IT Services will continue to run as effectively as possible. It will also mean that the provision of IT Services can be monitored and reviewed to ensure that HSC customer SLA targets are met via use of the vFire ITSM toolset.

Alemba are the Global owner of the vFire IT Service Management (ITSM) toolset product and as such are the sole official provider for this product. Any said adaptions have been successfully implemented and supported by Alemba for their lifetime. Continuing to have support for the product and the adaptions implemented will ensure that IT Services will continue to run as effectively as possible. It will also mean that the provision of IT Services can be monitored and reviewed to ensure that HSC customer SLA targets are met via use of the vFire ITSM toolset.

There is a requirement to purchase a years worth of support for the BlackBerryUEM service that we utilise. The BlackBerry UEM is used as a Mobile Device Manager for managing our estate of Samsung Mobile phones. The support service supplys BSO with a 24hrs support desk contactable by phone and e-mail. This is to help solve any technical issue that arise. The support service also supplies software updates and bug fixes to the servers. This is vital to ensure the integrity of the servers and to mitigate against any posible cyber attacks.

HSCNI require an electronic Radiology referring system for both primary and secondary care to continue to send electronic referrals to Radiology departments throughout the region. Sectra Order Management is currently used throughout all Northern Ireland Picture Archiving Services (NIPACS) sites and a proportion of the GP surgeries. It is already configured to fulfil the requirements of the radiology departments to include regionally agreed modality and Ionising Radiation (Medical Exposure). Regulations (IR(ME)R) modality specific questions. It would need rolled out to the remaining Trust users and GP surgeries who utilise NIECR Orders but would take little training effort and would remove the need to revert to paper. Failure to implement Sectra Order Management would require HSC to revert to a paper based workflow which is a substantial backward step in terms of requesting radiology procedures and along with the additional resource requirements it would also create a clinical risk. Clinical risks identified with paper based workflows include time delays, for both patient and clinician, paper going missing, audit trails etc. This would also create a lot of additional manual interventions in an already existing electronic environment.

The Regional Pharmacy Stock Control system (known as JAC Pharmacy) is used across NHSCT, SHSCT and WHSCT trusts in Northern Ireland. and share patient medication information to the NIECR application. It replaced the PILs system that was developed and supported in-house back in 2011

Caché is the technology used for both the NI Child Health System (NICHS) application software and for the NICHS database. The NICHS System is written in and runs on Caché. Without Caché, the system would not exist. The version of Caché used must be compatible with the hardware on which it runs.

The services required are: • Provision and support of the Vision GP IT Clinical System to 118 GP practices in NI • Hardware and software support on all devices (PCs and laptops, printers, scanners) in 118 GP practices (including supply and installation of consumable parts) • Clinical Server hardware and software support in 118 GP practices • Backup tape verification for 118 practices • Engineering and training services to 118 GP practices • Docman - EDT Support • Docman Data Extraction for Practice Migrations • Patient Facing Services Appointments & Repeats Software • GPIP Support and Service Charge • Practice Merges • NI QOF ruleset changes

The Regional Pharmacy Stock Control system (known as JAC Pharmacy) is used across NHSCT, SHSCT and WHSCT trusts in Northern Ireland. and share patient medication information to the NIECR application. It replaced the PILs system that was developed and supported in-house back in 2011

License, Support & Maintenance for XPR/PAS Access to XPR Database that is managed by Dedalus and is directly linked to the Patient Administration system (PAS). With encompass roll out not due to complete until 2025, the new NIDIS service still needs to be able to send demographics and HCN number data to the XPR for those Trusts still using PAS. Without this there is a risk to patient safety and will cause fragmentation of patient records.

Caché is the technology used for both the NI Child Health System (NICHS) application software and for the NICHS database. The NICHS System is written in and runs on Caché. Without Caché, the system would not exist. The version of Caché used must be compatible with the hardware on which it runs.

The regional GP OOH clinical information system (Adastra and Odyssey) is the central piece of the GP OOH ICT infrastructure. DXC and via their contractual relationship with Advanced provide a managed service to provision and support these services. The Regional GP Out of Hours (GP OOH) service provides, for urgent conditions, a comprehensive, safe and efficient Out of Hours Service to the Northern Ireland population, who are also entitled to General Medical Services (GMS) services until the patient's own GP surgery is next open." During the covid pandemic the OOH service was expanded to provide an in hours Phone First Service for Trust ED departments directing patients to the most appropriate point of care. The Phone First services have continued post pandemic and will continue for the foreseeable future. This also expanded the service from an out of hours (6:00pm to 8:00am) service to a 24x7x365 service. There are 5 Out of Hours Providers commissioned by the Department of Health Strategic Planning and Performance Group (SPPG) to provide the GP Out of Hours Service to the population of Northern Ireland. These five GP Out of Hours provider organisations in Northern Ireland deal with over 600,000 patient contacts per year. The services are required to provide continued management maintenance and support of the Regional GP Out of Hours Clinical information system and the supporting IT services that enable its operation.

BSO require a managed service to cover management, maintenance, and support of the Regional GP OOH IT Service environment. The system is hosted in the BSO Datacentres and is supported via a managed service with DXC. The services are required to provide continued management maintenance and support of the Regional GP Out Of Hours Clinical information system and the supporting IT services that enables its operation. The Regional GP Out of Hours (GP OOH) Service provides for urgent conditions, a comprehensive, safe and efficient Out of Hours Service to the Northern Ireland population, who are also entitled to General Medical Services (GMS) until the patients own GP surgery is next open.

HSCNI require an electronic Radiology referring system for both primary and secondary care to continue to send electronic referrals to Radiology departments throughout the region. Sectra Order Management is currently used throughout all Northern Ireland Picture Archiving Services (NIPACS) sites and a proportion of the GP surgeries. It is already configured to fulfil the requirements of the radiology departments to include regionally agreed modality and Ionising Radiation (Medical Exposure). Regulations (IR(ME)R) modality specific questions. It would need rolled out to the remaining Trust users and GP surgeries who utilise NIECR Orders but would take little training effort and would remove the need to revert to paper. Failure to implement Sectra Order Management would require HSC to revert to a paper-based workflow which is a substantial backward step in terms of requesting radiology procedures and along with the additional resource requirements it would also create a clinical risk. Clinical risks identified with paper based workflows include time delays, for both patient and clinician, paper going missing, audit trails etc. This would also create a lot of additional manual interventions in an already existing electronic environment.

BSO require a managed service to cover management, maintenance, and support of the Regional GP OOH IT Service environment. The system is hosted in the BSO Datacentres and is supported via a managed service with DXC. The services are required to provide continued management maintenance and support of the Regional GP Out Of Hours Clinical information system and the supporting IT services that enables its operation. The Regional GP Out of Hours (GP OOH) Service provides for urgent conditions, a comprehensive, safe and efficient Out of Hours Service to the Northern Ireland population, who are also entitled to General Medical Services (GMS) until the patients own GP surgery is next open.

The Regional Molecular Diagnostics Service (RMDS) formally Regional Genetics Laboratories has been collecting and storing patient records and DNA stock samples since the late 1980's as a service laboratory. The guidance from the Royal College of Pathologists on the retention and storage of pathological records and specimens states that records including but not limited to laboratory file cards, working records, test results, records of telephoned or physical reports should be retained for 30 years or more. These records are required to answer potential legal queries as the level of service provided and extent of analysis performed continues to rapidly evolve with the technology available within any given service to perform the requested analysis.

The Sectra Image Exchange Portal (IEP) enables HSC to efficiently and securely exchange and access imaging information between NIPACS sites and non NIPACS sites BCH and RVH. The IEP service also allows the secure exchange and access of imaging information between all HSCNI sites and the other regional UK NHS sites. When NIPACS+ is fully operational, the IEP service will only be required to send electronic imaging from HSCNI NIPACS+ sites to England, Scotland and Wales as the NIPACS+ Service will provide a single regional imaging solution across HSCNI.