UK Public Sector Contracts & Tenders

The British Council is currently seeking to understand capabilities within the market of a suitable provider (or Network) to deliver a Global Travel Program across its Global network, which can service approximately 30 countries in its initial phase. The supplier should be capable of supporting all facets of business travel including but not limited to offline and online service options. This RFI will inform our business case and requirements for a tender.

The British Council is seeking additional information regarding goods and/or services available in the market that could meet the requirements outlined below. We welcome insights into your capabilities and experience; however, please note that this RFI is not intended to require the development of substantial new material. Rather, it offers an opportunity for you to demonstrate how your existing goods and/or services can address our specified needs. The British Council is recommissioning the Global Evaluation Framework and seeks evaluation suppliers for application to join the framework and relevant specialist lots within. At this stage we are not looking for a detailed plan or delivery proposal as this will be requested at the Request for Proposal/Invitation to Tender stage (if any). However, it would be helpful if you could also provide an indicative estimate of cost (not a quotation) and likely timescales required to deliver the project described above. We Anticipate that this contract will be for 3 years subject to 3years +2 years extensions.

BC Services Bangladesh Limited a local entity of The British Council invites reputed and experienced vendors to participate in a tendering exercise to provide transport services across Bangladesh. As British Council Bangladesh operations continue to expand nationwide, there is significant potential for growth in the demand for transport services. In view of this expansion, we invite interested service providers to take part in this tender. Additionally, BC Services Bangladesh Limited a local entity of The British Council invites reputed and experienced vendors to participate in a tendering exercise to provide material movement services. These services primarily involve in country transportation of materials, with a strong emphasis on ensuring that confidential and irreplaceable documents are delivered to their intended destinations in a safe, secure, and timely manner. This tender is being issued in two (2) separate lots: Lot 1: Transport Services Lot 2: Confidential Materials (CM) Movement Services Bidders may apply for either Lot 1 or Lot 2 individually, or for both lots together, depending on their capability and interest. Separate or combined submissions must clearly indicate the lot(s) being applied for and demonstrate compliance with the relevant requirements. Each lot will be evaluated independently based on the supplier's submitted response, including quality, methodology, technical compliance, and commercial considerations, as applicable. The British Council reserves the right to award one or both lots to the same supplier or to different suppliers, based on the evaluation outcome. Supplier selection will be made based on the most economically advantageous offer, considering the best overall response in terms of service quality, methodology, compliance, and value for money. The detailed scope of work is defined under Schedule 1: Detailed Specification. Considering all aspects of the service requirements, we encourage

The British Council recognises the changes in customer behaviours and expectations which have accelerated further during the pandemic, with many customers now expecting more digital services, self-service options and hybrid learning incorporating online and classroom-based learning. Whilst the British Council was able to respond quickly by launching new digital learning services, there remain gaps in the overall customer journey. The British Council is looking for suppliers to support a customer experience transformation programme which will define our customer experience vision, and foster collaboration across multiple projects, initiatives, and teams, to deliver the transformation required to ensure the British Council; - can effectively compete in the market on customer experience, - is the English language provider of choice for learning and exam services - is more effective at selling services and retaining customers - builds an efficient, agile organisation through simplification - has an engaged workforce delivering value to every customer Funding is secured to proceed with an Alpha phase of the programme to continue discovery and determine the full scope, costs and benefits of the transformation programme, after which investment will be secured to proceed with subsequent phases of the programme. The estimated value of Alpha is £2m for both lots, with subsequent phases to be costed. This tender process will identify successful suppliers to deliver Alpha requirements and beyond. The tender is divided into two lots. Potential suppliers may bid for one or both lots. LOT 1 - Realising business performance through customer centricity. The supplier will help British Council to define a future customer experience vision and implement the transformation required to achieve it. LOT 2 - Building a high performing sales and customer service function. The supplier will support British Council to evaluate the current sales & service model, co-design and then support the implementation of the future operating model. Interested suppliers should complete and return the NDA for access to the full tender pack which will be released in due course. Additional information: Bidders should register on the British Council's e-Tendering portal In-Tend https://in-tendhost.co.uk/britishcouncil/aspx/Home in order to take part in the tender process. Once registered, bidders must log-in to the website where they can view the project and access the bidders pack and submit their return. Bidders will also be required to demonstrate their capability and 'means of proof' will be required. These conditions are outlined in the ITT.

The British Council recognises the changes in customer behaviours and expectations which have accelerated further during the pandemic, with many customers now expecting more digital services, self-service options and hybrid learning incorporating online and classroom-based learning. Whilst the British Council was able to respond quickly by launching new digital learning services, there remain gaps in the overall customer journey. The British Council is looking for suppliers to support a customer experience transformation programme which will define our customer experience vision, and foster collaboration across multiple projects, initiatives, and teams, to deliver the transformation required to ensure the British Council; - can effectively compete in the market on customer experience, - is the English language provider of choice for learning and exam services - is more effective at selling services and retaining customers - builds an efficient, agile organisation through simplification - has an engaged workforce delivering value to every customer Funding is secured to proceed with an Alpha phase of the programme to continue discovery and determine the full scope, costs and benefits of the transformation programme, after which investment will be secured to proceed with subsequent phases of the programme. The estimated value of Alpha is £2m for both lots, with subsequent phases to be costed. This tender process will identify successful suppliers to deliver Alpha requirements and beyond. The tender is divided into two lots. Potential suppliers may bid for one or both lots. LOT 1 - Realising business performance through customer centricity. The supplier will help British Council to define a future customer experience vision and implement the transformation required to achieve it. LOT 2 - Building a high performing sales and customer service function. The supplier will support British Council to evaluate the current sales & service model, co-design and then support the implementation of the future operating model. Interested suppliers should complete and return the NDA for access to the full tender pack which will be released in due course. Additional information: Bidders should register on the British Council's e-Tendering portal In-Tend https://in-tendhost.co.uk/britishcouncil/aspx/Home in order to take part in the tender process. Once registered, bidders must log-in to the website where they can view the project and access the bidders pack and submit their return. Bidders will also be required to demonstrate their capability and 'means of proof' will be required. These conditions are outlined in the ITT.

This requirement is for International & Domestic Courier Services for Asia pacific countries in which there would be different lots for each country. Service provider and vendor can choose to bid for services for a single or multiple lots. The chosen supplier/s may have to get in to single or multiple British Council entity level contracts across Asia Pacific countries.

Outsourcing of examination venue management services including booking and payment across India for conducting various types of professional and University exams

The British Council is currently seeking market intelligence on systems to efficiently manage the end-to-end procurement lifecycle which would in turn provide visibility and support informed decisions, whilst providing control & compliance. Automation and user experience are key to help drive adoption and maximise opportunities across the organisation. At this stage we are not looking for a detailed plan or delivery proposal as this will be requested at the Request for Proposal/Invitation to Tender stage (if any). However, it would be helpful if you could also provide an indicative estimate of cost (not a quotation) and likely timescales required to deliver the project described above. Please go to https://in-tendhost.co.uk/britishcouncil/aspx/Home for further information.

Procurement of the cleaning services of the Spanish Teaching centres + the British Council School

This is a Prior Information Notice with the gathering of information request for a future requirement.

British Council in Bangladesh requires Non-Permanent Worker (NPW) to support its different business activities including Programmes and Projects, Business Support Services, Teaching Centres and Exams. The NPWs will be engaged in different supportive activities. We intend to select the right service provider to recruit, verify and manage NPWs under a single supplier contract and will ensure all compliance are followed as per British Council guidelines. Annually required number of seasonal NPWs under various categories will be in a range from 800 to 1000 with majority in various exams venue support services roles.

The British Council is currently seeking market intelligence on systems to efficiently manage the end-to-end procurement lifecycle which would in turn provide visibility and support informed decisions, whilst providing control & compliance. Automation and user experience are key to help drive adoption and maximise opportunities across the organisation. At this stage we are not looking for a detailed plan or delivery proposal as this will be requested at the Request for Proposal/Invitation to Tender stage (if any). However, it would be helpful if you could also provide an indicative estimate of cost (not a quotation) and likely timescales required to deliver the project described above. Please go to https://in-tendhost.co.uk/britishcouncil/aspx/Home for further information.

Procurement of the Security Services for the Spanish premises and the control Systems for the Fire alarms

BC Education India Private Limited (BCE) is a wholly owned subsidiary of the British Council, United Kingdom. BCE delivers various types of Pen and Paper (P&P) and Computer-Based Testing (CBT) examinations across India for a wide range of UK-based qualifications, including its own assessments. Our vision is to be recognised by test takers, partners and stakeholders as India's most trusted, secured, and customer-centric provider of innovative international examination services. BCE aims to create highly valued life and career opportunities through these services while offering unrivalled solutions, efficient delivery mechanisms, and comprehensive wraparound services. CBT examinations form one of BCE's core service offerings. These include International Distribution Exams. These examinations are conducted in multiple cities across India to ensure accessibility and convenience for candidates. Through this tender, BCE seeks to empanel suitable MSP/s for examination support services including venue, laptops with installed required software across India that can effectively conduct the CBT examinations. We are looking to partner with MSP who possess: • A strong operational presence in all India regions, • The ability to provide permanent examination venues that meet BCE's technical and security requirements, and • The capacity to deliver services without involuntary reschedules, ensuring exam continuity and a seamless experience for test takers as exam reschedules directly impact students and BCE's service reputation. Vendors with established, fully equipped, and compliant venues across key Indian cities are encouraged to participate,

BC Services Bangladesh Ltd, a local entity of the British Council, is inviting eligible and qualified schools in Bangladesh to participate in a tender process for the provision of examination venues. The purpose of this tender is to identify suitable school premises that can be used to conduct British Council examinations in full compliance with: • British Council examination venue standards and operational requirements; and • All applicable Government of Bangladesh laws and regulations governing the operation of educational institutions in Bangladesh. Participating schools must ensure that their venues meet the required standards relating to infrastructure, safety, security, accessibility, seating capacity, examination conditions, and administrative support necessary for the smooth and secure delivery of examinations. The selected school venues will primarily be used to conduct examinations for the school's own registered candidates. In addition, the British Council may, where required, use these venues to administer examinations for candidates from other schools and/or private candidates.

The British Council recognises the changes in customer behaviours and expectations which have accelerated further during the pandemic, with many customers now expecting more digital services, self-service options and hybrid learning incorporating online and classroom-based learning. Whilst the British Council was able to respond quickly by launching new digital learning services, there remain gaps in the overall customer journey. The British Council is looking for suppliers to support a customer experience transformation programme which will define our customer experience vision, and foster collaboration across multiple projects, initiatives, and teams, to deliver the transformation required to ensure the British Council; - can effectively compete in the market on customer experience, - is the English language provider of choice for learning and exam services - is more effective at selling services and retaining customers - builds an efficient, agile organisation through simplification - has an engaged workforce delivering value to every customer Funding is secured to proceed with an Alpha phase of the programme to continue discovery and determine the full scope, costs and benefits of the transformation programme, after which investment will be secured to proceed with subsequent phases of the programme. The estimated value of Alpha is £2m for both lots, with subsequent phases to be costed. This tender process will identify successful suppliers to deliver Alpha requirements and beyond. The tender is divided into two lots. Potential suppliers may bid for one or both lots. LOT 1 - Realising business performance through customer centricity. The supplier will help British Council to define a future customer experience vision and implement the transformation required to achieve it. LOT 2 - Building a high performing sales and customer service function. The supplier will support British Council to evaluate the current sales & service model, co-design and then support the implementation of the future operating model. Interested suppliers should register on In-tend (https://in-tendhost.co.uk/britishcouncil/aspx/Home) to complete and return the NDA, and for access to the full tender pack which will be released in due course Additional information: Bidders should register on the British Council's e-Tendering portal In-Tend https://in-tendhost.co.uk/britishcouncil/aspx/Home in order to take part in the tender process. Once registered, bidders must log-in to the website where they can view the project and access the bidders pack and submit their return. Bidders will also be required to demonstrate their capability and 'means of proof' will be required. These conditions are outlined in the ITT.