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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Pipeline / planning |
| Buyer: | Social Security Scotland |
| Main Category: | Services |
| Procurement Method: | — |
| Tender Status: | Planned |
| Estimated Value (ex. VAT): | £20,000,000 |
| Release Date: | 26 June 2024 |
| Application Deadline: | — |
| Procurement ID (OCID): | ocds-h6vhtk-04729d |
| Notice Reference: | 019491-2024 |
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Social Security Scotland requires modern contact centre services to support Scottish citizens who are seeking to interact with Social Security Scotland on benefit related matters. The requirement is for the provision of a cloud-based contact centre platform covering telephony and web chat with the potential for future options in other channels such as email, SMS and social media channels.
Document pack· 1 file
Published contracts in the last 12 months
9
total contracts
£40.4m
total value
£20,200,000
average contract size
Typical categories
Social Program Management (SPM) Framework Agreement - Prior Information Notice
Social Security Scotland · WAC-585317
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Social Security Scotland · WAC-539315
Integration Platform
Social Security Scotland · WAC-527954
Pipeline status
Not addedContract imported automatically · AI writes the response
Estimated Value
£20,000,000
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